Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Languages
Timeline
AdministrativeAssistant
SAMUEL BAILEY

SAMUEL BAILEY

Delhi NCR

Summary

Highly organized and results-oriented professional with a strong background in customer support and executive assistance. Skilled in managing complex schedules, resolving customer inquiries, and providing administrative support to enhance team productivity. Seeking a challenging role to utilize expertise and contribute to the success of an organization.

Overview

6
6
years of professional experience

Work History

Scheduling Assistant

Ameriprise Financial
05.2024 - Current
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed the Leader's calendar, ensuring all appointments, travel arrangements, Expenses Management and CRM data entry for Client and Advisors (Salesforce) were executed smoothly," or "Prepared and presented data to the board, resulting in [quantifiable outcome].
  • Created YTD and Monthly Deep-Dives of the advisors for the Leader's.
  • Downloaded client and advisor eMeetings on weekly and monthly basis.

Customer Experience Specialist and Executive Assistant

Airbnb
11.2017 - 01.2022

Gurgaon

Airbnb is a travel lodging organization who provide home like experience while travelling.

• Responded to over ten thousand Support tickets, with an average customer based rating of 9/10.

  • Worked as an Executive Assistant with KRA's of Calendar Management, Conflict Management, Expenses Management, Travel Management, Data Entry.

Education

Bachelors - Commerce

Maharaja Agrasen Himalayan Garhwal University
Gharwal

Diploma - Aviation, Hospitality and Travel Management

Frankfinn Institute of Airhostess Training
Delhi

AISSCE (XII) -

National Institue of Open Schooling
Delhi

AISSE (X) - CBSE

Bishop Conrad Sr. Sec. School
Bareilly

Skills

Customer Service

Inbound and Outbound Calling

Employee Coaching

Time Management

Product Education

Calendar Management

Expenses Management

Travel Management

Data Entry

Client Servicing

Weekly Reporting

Metrics Reporting

Power BI

Excellent Communication

Decision-Making

Additional Information

Extra Activities :

● Have been a part of National Cadet Corp for 5 months in 2005.

● Completed Udaan 2015 – Customer Interaction Program covering Real Life

Customer Interaction & Service, Leadership Training and Team Work.

● Participated in Leprosy Eradication in Kusht Niyantran Evum Unmoolan

Samithi

Interests

  • Learning something new

  • Listening to music

  • Watching movies

  • Travelling

  • Playing video games

Languages

Hindi
First Language
English
Proficient
C2

Timeline

Scheduling Assistant

Ameriprise Financial
05.2024 - Current

Customer Experience Specialist and Executive Assistant

Airbnb
11.2017 - 01.2022

Bachelors - Commerce

Maharaja Agrasen Himalayan Garhwal University

Diploma - Aviation, Hospitality and Travel Management

Frankfinn Institute of Airhostess Training

AISSCE (XII) -

National Institue of Open Schooling

AISSE (X) - CBSE

Bishop Conrad Sr. Sec. School
SAMUEL BAILEY