Samuel Devaprakash

Talent Next Ops - Training Function

Learning Partner for India and Onsite

➢ Creating Monthly Batch ID’s for Leadership/Domain/Technical programs
➢ Confirmation and sending invites on time as per the process, invites go only to
The eligible employees / target group – on time validation of nomination
➢ Creating Virtual sessions
➢ Batches completed and closed in Skillport (LMS) on time
➢ Issuing Completion certificate to employees who completes the courses
➢ Attendance and course completion status report shared to MIS lead on time.
➢ Handling Learning Portal Queries
➢ Handling Full and Final Settlement and Training Reimbursements for the
Employees serving their Notice period.
➢ Handling Vendor Management – (Business Requirements _ External Trainings).
➢ Coordinating with the Vendors for External Led Programs
➢ Handling other General Logistics for the Team
➢ Skill Domain worked on: Coordination and Lateral Training Programs.
➢ Coordinating with the Campus recruitment Team for Interviews.
➢ Client University Framework (Niche Skills)
➢ Tools working with –
LMS >> Skillsoft and Talent Next,
Assessments >> Mettl and Wheebox
VILT Sessions >> Citirx, LogmeIn and Cisco Webex

Talent Next initiatives and its Goal Description
Managing VILTs for Talent Next, Practice Lab and Accounts Specific Trainings.
Goal Description:
➢ To ensure that all operational activities necessary for all VILTs to run smoothly as per plan are
performed on time.
➢ To ensure that no VILTs get adversely impacted in any manner due to operational activities.

➢ Supporting Practice Lab for report generation with consumption details.
➢ Implement & administer Wheebox Assessment solution for skill development initiatives.
➢ This is to ensure that all assessment request received for Talent Next and Accounts Specific
programs to be created on CLAP and make sure it is assigned to the participants and share the
reports accordingly.
➢ Also to maintain and track all auditable documents related to VILT & ILT, Talent Next and
Accounts Specific programs.

➢ Co-Team Member for Creating, Implementing and launching of Mphasis own created LXP Talent Next.

Outcome

➢ Stakeholders Satisfaction
➢ Achieve 95% compliance with the plan
➢ On time execution of trainings and on time execution of Assessments as per SLA

Summary

• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established team priorities, maintained schedules and monitored performance.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Defined clear targets and objectives and communicated to other team members.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Supervised day-to-day operations to meet performance, quality and service expectations.

Worked as Customer Interaction Executive and Team Lead

Job Description:

➢ Handled CRM,

➢ Order Management,

➢ Supply Chain Management (Distribution)

➢ Customs related issues.

Summary

• Located bottlenecks to streamline existing processes.
• Identified trends and assessed opportunities to improve processes and execution.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Reported issues to higher management with great detail.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Trained and guided team members to maintain high productivity and performance metrics.
• Managed purchasing, sales, marketing and customer account operations efficiently.

➢ Worked in Business Process for Norton Support - APAC Region.
➢ Sr.Technical and Customer Support Engineer
➢ Trouble shooting Technical and Customer service issues besides handling a team of 12 Customer support representatives.
➢ Also worked in Jamcracker as IT helpdesk.

➢ Worked in CLI3L as Technical Support Engineer for Earthlink and PeoplePC Dial-up Internet Service - US process.

Summary

• Explained technical information in clear terms to promote better understanding for non-technical users.
• Documented faults and bugs for referral to development staff for use in updates.
• Created user accounts and assigned permissions.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Patched software and installed new versions to eliminate security problems and protect data.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Diagnosed and troubleshot hardware, software and network issues.
• Developed and implemented preventive maintenance procedures.
• Offered assistance in implementing and developing training programs.
• Assisted in development of system security protocols.
• Installed and configured operating systems and applications.
• Researched and identified solutions to technical problems.
• Configured hardware, devices, and software to set up work stations for employees.
• Configured and tested new software and hardware.
• Tested new software and hardware prior to deployment.
• Monitored system performance to identify potential issues.
• Installed, configured and maintained computer systems and network connections.
• Generated reports to track performance and analyze trends.