Dynamic Assistant Manager at Mphasis Limited with a proven track record in operational planning and process improvement. Successfully achieved 95% compliance in training execution while fostering team collaboration and enhancing employee retention. Skilled in performance tracking and training, I excel in driving operational efficiency and mentoring teams to exceed business objectives.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Talent Next Ops - Training Function
Learning Partner for India and Onsite
➢ Creating Monthly Batch ID’s for Leadership/Domain/Technical programs
➢ Confirmation and sending invites on time as per the process, invites go only to
The eligible employees / target group – on time validation of nomination
➢ Creating Virtual sessions
➢ Batches completed and closed in Skillport (LMS) on time
➢ Issuing Completion certificate to employees who completes the courses
➢ Attendance and course completion status report shared to MIS lead on time.
➢ Handling Learning Portal Queries
➢ Handling Full and Final Settlement and Training Reimbursements for the
Employees serving their Notice period.
➢ Handling Vendor Management – (Business Requirements _ External Trainings).
➢ Coordinating with the Vendors for External Led Programs
➢ Handling other General Logistics for the Team
➢ Skill Domain worked on: Coordination and Lateral Training Programs.
➢ Coordinating with the Campus recruitment Team for Interviews.
➢ Client University Framework (Niche Skills)
➢ Tools working with –
LMS >> Skillsoft and Talent Next,
Assessments >> Mettl and Wheebox
VILT Sessions >> Citirx, LogmeIn and Cisco Webex
Talent Next initiatives and its Goal Description
Managing VILTs for Talent Next, Practice Lab and Accounts Specific Trainings.
Goal Description:
➢ To ensure that all operational activities necessary for all VILTs to run smoothly as per plan are
performed on time.
➢ To ensure that no VILTs get adversely impacted in any manner due to operational activities.
➢ Supporting Practice Lab for report generation with consumption details.
➢ Implement & administer Wheebox Assessment solution for skill development initiatives.
➢ This is to ensure that all assessment request received for Talent Next and Accounts Specific
programs to be created on CLAP and make sure it is assigned to the participants and share the
reports accordingly.
➢ Also to maintain and track all auditable documents related to VILT & ILT, Talent Next and
Accounts Specific programs.
➢ Co-Team Member for Creating, Implementing and launching of Mphasis own created LXP Talent Next.
Outcome
➢ Stakeholders Satisfaction
➢ Achieve 95% compliance with the plan
➢ On time execution of trainings and on time execution of Assessments as per SLA
Summary
Worked as Customer Interaction Executive and Team Lead
Job Description:
➢ Handled CRM,
➢ Order Management,
➢ Supply Chain Management (Distribution)
➢ Customs related issues.
Summary
➢ Worked in Business Process for Norton Support - APAC Region.
➢ Sr.Technical and Customer Support Engineer
➢ Trouble shooting Technical and Customer service issues besides handling a team of 12 Customer support representatives.
➢ Also worked in Jamcracker as IT helpdesk.
➢ Worked in CLI3L as Technical Support Engineer for Earthlink and PeoplePC Dial-up Internet Service - US process.
Summary
I have completed my music in Piano till 5th Grade.
I love to travel all over Indian an explore the diverse culture and Food.
Also I love to cook and invent new recipes.
The key strengths that I possess include:
➢ Provide exceptional contributions to customer service for all customers.
➢ Strive for continued excellence.
➢ Good communication skills.
➢ Eager to learn new things.
➢ Well-spoken and energetic.
My three rules in corporate life.
➢ Agility is my Mantra
➢ Buck stops with me
➢ Passionate about results
To find a challenging position to meet my competencies, capabilities, skills, education and experience