SAMUEL DHINAKARAN
Hyderabad
Summary
DYNAMIC RETAIL PROFESSIONAL WITH A PROVEN TRACK RECORD AT AIRTEL, EXCELLING IN SALES AND CUSTOMER SATISFACTION. LEVERAGING STRONG CASH HANDLING SKILLS AND EXCELLENT COMMUNICATION, I CONSISTENTLY DRIVE REVENUE GROWTH AND FOSTER CLIENT LOYALTY THROUGH PERSONALIZED SERVICE AND STRATEGIC PRODUCT PROMOTIONS. RECOGNIZED FOR ENHANCING STORE REPUTATION AND OPERATIONAL EFFICIENCY. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
SIC Store in Charge
Airtel
Hyderabad
12.2018 - Current
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Maintained a clean and organized store environment, enhancing the overall sales and services experience for the customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers, and upselling techniques when appropriate.
- Answered questions about store policies, and addressed customer concerns.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions, and boosting sales conversion rates.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
BACHELOR OF COMMERCE -
GITAMS
Visakhapatnam06.2018
Intermediate Certificate -
Mohamood Jr Collage
Hyderbad 01-2014
SECONDARY BOARD OF EDUCATION - SECONDARY EDUCATION
GEETHA VIDYALAYAM BHEEMARAM
Bheemaram Chennur05.2014
Skills
- Customer service
- Product knowledge
- Inventory management
- Team collaboration
- Conflict resolution
- Multitasking and organization
- Customer relationship management
- Up-selling techniques
- Cash handling
Languages
Telugu
First Language
Hindi
Advanced (C1)
C1
English
Advanced (C1)
C1
Timeline
SIC Store in Charge
Airtel
12.2018 - Current
BACHELOR OF COMMERCE -
GITAMS
Intermediate Certificate -
Mohamood Jr Collage
SECONDARY BOARD OF EDUCATION - SECONDARY EDUCATION
GEETHA VIDYALAYAM BHEEMARAM
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