Samuel Gochhayat
Bangalore
Summary
Dynamic sales and marketing leader with proven success in developing innovative strategies that enhance market presence and drive growth. Expertise in team leadership, market research, and digital marketing initiatives. Seasoned Head of Sales & Marketing with substantial experience in strategizing and implementing effective sales and marketing plans. Strengths include solid leadership skills, ability to drive team performance, and proficiency in utilizing data analytics for decision making. Have consistently spearheaded successful campaigns that resulted in increased brand visibility, market penetration, and revenue growth.
Overview
8
8
years of professional experience
Work History
Head of Sales & Marketing and Operation
AL KHATM TRADING
Dubai
01.2023 - 01.2025
- Directed strategic planning and operations for the production and product department, aligning goals with company objectives to drive growth and enhance market competitiveness in the furniture industry.
- Led a team of 10 professionals, fostering a collaborative environment, conducting performance evaluations, and implementing training programs to boost productivity and skill development.
- Oversaw production processes, sales strategies, or product design, optimizing efficiency, quality, and cost-effectiveness while ensuring compliance with industry standards and regulations.
- Managed departmental budget of 100,000 AED, controlling costs, negotiating vendor contracts, and optimizing resource allocation.
- Collaborated with cross-functional teams, including supply chain, marketing,and finance, to streamline operations and support company-wide initiatives like sustainability programs or new product launches.
- Ensured adherence to safety, environmental, and labor regulations, mitigating risks, and maintaining high standards of operational excellence.
- Reported performance metrics and strategic insights to senior leadership, contributing to data-driven decisions that enhanced overall business success.
- Developed comprehensive sales strategies to enhance market presence and brand visibility.
- Led marketing campaigns across digital platforms to engage target audiences effectively.
- Analyzed market trends to identify opportunities for product positioning and growth.
- Established strong relationships with key clients to foster loyalty and repeat business.
- Trained and mentored junior staff on effective sales techniques and best practices.
- Reviewed customer satisfaction surveys to identify areas of improvement.
Digital Media Manager
TASS ENTERPRISES LLC
DUBAI
05.2022 - 05.2023
- Company Overview: a marketing agency
- Developed and executed digital marketing strategies for diverse clients at Tass Enterprises LLC, a marketing agency, driving brand awareness, customer engagement, and revenue growth.
- Managed multi-channel campaigns across Google Ads, social media (e.g., Instagram, LinkedIn,YouTube), and email platforms, achieving hotel engagement.
- Collaborated with clients to deliver tailored digital solutions, presenting campaign results and strategic recommendations to ensure alignment with business objectives.
- Oversaw content creation, including visuals, videos, and copy, ensuring consistent brand messaging and enhanced customer engagement across digital channels.
- Optimized client e-commerce platforms and websites, improving UX, SEO, and conversion rates through collaboration with web developers and designers.
- Grew client social media presence through targeted strategies, influencer partnerships, and trending content.
- Analyzed campaign performance using tools like Google Analytics and HubSpot, delivering data-driven reports to clients and senior leadership to guide strategic decisions.
- Led a team of 5 digital marketing professionals, fostering innovation and ensuring high-quality campaign execution.
- Implemented innovative tools and trends, such as AI-driven ads or AR features, to enhance client campaign outcomes and maintain the competitive edge.
- Managed client campaign budgets, optimizing ad spend, and negotiating vendor contracts to maximize ROI.
- A marketing agency
- Trained junior staff on digital media tools and best practices for effectiveness.
Operation,Sales,Marketing,Smart Store
Nfpc
Abu dhabi
08.2020 - 05.2022
- Initiated machine operations by installing control instructions into the control units.
- Set up the machinery, and accurately adjust roll mechanisms, tensions, and guiding devices for folding material.
- Robots operate smartly and monitor a fully automated store on electric software.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
GSA
Al bustsan centre & residency
Dubai
02.2019 - 08.2020
- Suppliers should resolve operational issues.
- Used special software to eliminate malware and viruses from laptops and PCs.
- Provided positive customer support to difficult customer issues using de-escalation methods, and maintained composure and patience.
- Set up new PC systems and laptops for new employees, including server permissions, and downloaded the software as per position requirements.
- Responded to customers' questions and complaints, and dealt with problems either in person or by phone.
- Imparted concerns, gave feedback, and provided constructive remedies to team members during team meetings each month.
- Customer confidence was enhanced when they were listened to, and provided with feedback and solutions.
- Calculated sales prices accurately for customer purchases.
- Achieved a high level of customer satisfaction by using sound judgment to issue credits and make exceptions to policies governing customer interaction.
- Anticipating customer requirements and prioritizing workload.
- Ensure active participation and implementation of the HACCP manual in food and beverage service areas, and carry out all standards and procedures in compliance with all HACCP standards, as prescribed and stated in the manual, and as directed by the superior.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Monitored inventory levels and restocked supplies as needed.
- Provided excellent customer service by proactively addressing customer complaints and concerns.
- Processed cash, credit card and other payments accurately according to restaurant policies.
Support Analyst
colll
chennai
02.2018 - 01.2019
- Diagnosis of desktop, application, networking, and infrastructure issues. Experience in supporting a wide and varied client base. Troubleshooting PC's, laptops, and mobile devices. Providing 1st/2nd line support to users.
- Administering the IT department's policies and procedures.
- Installation and support of telecommunication equipment.
- Maintaining a log of all problems detected and system backups.
- Responsible for maintaining backups and for project work such as new builds.
- Working closely with software suppliers to resolve operational issues.
- Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and 2007, Windows Server, Small Business Server 2003/2008, Active Directory management Exchange 2003/2007, /Windows Mobile, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.
- Coordinated marketing campaigns across multiple channels to enhance brand visibility.
- Assisted in analyzing market trends to inform strategic marketing decisions.
Purchase Coordinator and Marketer
sangu chakra hotel
chennai
04.2017 - 02.2018
- Responsible for all customer records, orders, shipments, and inventory documents to keep all records accurate and up to date.
- Moved items, clutter, boxes, and other obstacles from aisles to ensure safety and free movement, as well as ensured that the area was clean.
- Responsible for preparing inventory for shipment by preparing shipment documents, tagging, labeling, and securing items on pallets, ready for transport.
- Conducted market research to identify cost-effective purchasing options.
- Implemented inventory tracking systems to monitor stock levels efficiently.
- Responded promptly to customer inquiries regarding the availability of products or services.
- Maintained accurate records of purchased products, delivery information, and invoices.
- Prepared reports on purchases, including cost analyses and supplier performance metrics.
- Researched vendors, negotiated prices, and maintained relationships with suppliers.
Hospitality Associate
lemon tree hotels
Tamilnadu
12.2016 - 12.2017
- On JOB training, some improve the department.
- 1. Front Office Department
- 2. Housekeeping Department
- 3. Food and Beverage Service Department
- 4. Kitchen or Food Production Department
- 5. Engineering and Maintenance Department
- 6. Accounts and Credits Department
- 7. Information Technology (IT) / Systems
- 8. Sales and Marketing Department
- 9. Purchase Department
Education
Specialist - Advanced Content Marketing
LinkedIn
UAE08-2023
Some College (No Degree) - Digital Marketing
Google
UAEDATA SCIENCE - Professional Accreditation, Professional Training, Professional Development
IIBM
Pune01.2024
UNDERGRADUATE - Business studies & management, Cost accounting, Business & admistrastion
Autonumose collage
Odisha01.2016
DIPLOMA IN MANAGEMENT - Communicative English and computer, Front office management, operation management,Tourism management & principal management, Accountancy
Bss Tourism in Hotel Management
Odisha01.2016
HIGH SCHOOL DIPLOMA - Odisha
HSC
Odisha01.2014
Some College (No Degree) - Product Management
Airtribe
IndiaSkills
- CRM Systems
- Technical skill
- Computers and electronics
- Inventory control
- Customer assistance
- Guest service associate
- Diagnosing issues
- Interpersonal communications
- Tally ERP9
- Lotus Notes
- Linux/Unix
- VMware ESXi
- Epicor ERP system
- Marketing campaign analysis
- Market research
- Prospecting skills
- Review of contracts
- Business development and planning
- Goals and performance
- Creating infrastructure
- Virtualization technologies
- Data privacy regulations
- Business intelligence tools
- Network administration
- Software development
- Big data processing
- Enterprise resource planning
- Digital marketing strategies
- Search engine optimization
- Technical support experience
- Geographic information systems
- User experience evaluation
- Internet of Things
- Business intelligence
- Equipment maintenance
- Software testing
- Personnel development
- Logistics management
- Business forecasting
- Business administration
- Financial management
- Business analysis
- Delegation
- Marketing
- Planning and execution
- Executive leadership
- Long-range goal setting
- Operations oversight
- Process improvement
- Business development
- Budget administration
- Corporate communications
- Human resources management
- Operations administration
- Marketing expertise
- Time management
- People and culture
- Raising capital
- Capital fundraising
References
References available upon request
Extracurricular Activities
Logistics, UNICEF, 09/01/20, assessed performance data for the department and identified and/or avoided potential risks to the company, responsible for coordinating unit operations for armor, artillery, and air support, planned port visits and all domestic and international fleet operations, using maps and map overlays, determined and plotted elevations and grid azimuths, used numerous intelligence sources and information to identify and develop customer insights
Volunteer in several world-saving projects. YMCA
Hobbies and Interests
- Cricket
- Football
- Travel
Languages
- English
- Nepali
- Hindi
- Oriya
- Bengali
- Tamil
Personal Information
- Date of Birth: 03/02/99
- Nationality: Indian
- Marital Status: Single
- Visa Status: Transferable
Timeline
Head of Sales & Marketing and Operation
AL KHATM TRADING
01.2023 - 01.2025
Digital Media Manager
TASS ENTERPRISES LLC
05.2022 - 05.2023
Operation,Sales,Marketing,Smart Store
Nfpc
08.2020 - 05.2022
GSA
Al bustsan centre & residency
02.2019 - 08.2020
Support Analyst
colll
02.2018 - 01.2019
Purchase Coordinator and Marketer
sangu chakra hotel
04.2017 - 02.2018
Hospitality Associate
lemon tree hotels
12.2016 - 12.2017
Specialist - Advanced Content Marketing
LinkedIn
Some College (No Degree) - Digital Marketing
Google
DATA SCIENCE - Professional Accreditation, Professional Training, Professional Development
IIBM
UNDERGRADUATE - Business studies & management, Cost accounting, Business & admistrastion
Autonumose collage
DIPLOMA IN MANAGEMENT - Communicative English and computer, Front office management, operation management,Tourism management & principal management, Accountancy
Bss Tourism in Hotel Management
HIGH SCHOOL DIPLOMA - Odisha
HSC
Some College (No Degree) - Product Management
Airtribe