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 Accomplished professional with extensive experience in leadership, performance management, and strategic planning. Demonstrates proficiency in project coordination, budgeting, and conflict resolution. Adept at staff recruitment, profit maximisation strategies, and coaching and mentoring. Excels in customer service excellence, team motivation techniques, and resource allocation. Skilled in risk assessment, financial reporting, crisis management, and staff performance evaluation. Expertise in goal setting, customer relationship management, and key performance indicators understanding. Proficient in policy development, procurement processes, and regulatory compliance knowledge. Strong background in cross-functional teamwork, quality assurance controls, budget management, report writing, stakeholder engagement, contract negotiations, quality control measures, team leadership, meeting facilitation skills. Effective presentation skills with a focus on training and development. Experienced in delegation of tasks to motivate staff while managing time efficiently to meet deadlines and targets consistently. Offering strong leadership and communication skills, with solid foundation in managing teams and resolving conflicts. Knowledgeable about fostering collaborative work environment and motivating team members to achieve their best. Ready to use and develop problem-solving, organisational, and interpersonal skills in management role. Inspirational leader with collaborative approach, ready to drive team success. Adept in communication and problem-solving, bringing strategic mindset to project management and team development. Committed to fostering high-performing team culture that delivers exceptional results. Results-driven Team Manager with talent for fostering collaborative environments. Led multiple teams to surpass performance targets, enhancing productivity and morale. Known for streamlining processes and driving operational improvements, ensuring smooth project execution and client satisfaction. 

To continue my career with Kaiser Permanente in a challenging leadership position. Moreover, in an organization that will utilize management, supervision and administrative skills to benefit mutual growth and maximum success. Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering eleven years of extensive leadership experience in health care. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities. Professional leader with proven ability to drive team success and adapt to changing needs. Strong focus on collaboration, communication, and achieving results. Expertise in project management, conflict resolution, and performance optimization. Reliable and flexible, always ready to support and inspire team members. Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues. Experienced with leading and managing teams to achieve operational excellence. Utilizes strategic planning and effective communication to drive team performance. Track record of fostering collaborative environment and meeting organizational objectives. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level senior management position. Ready to help team achieve company goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Goal-oriented Assistant General Manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering 30 years of hands-on experience overseeing daily operations and guiding team members toward achieving goals. Accomplished general with 30 years of experience guiding and developing employees. Proven leader with strong background supervising daily activities and leading teams to meet operational goals. Ability to quickly problem solve with excellent judgment and professional attitude. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building to maximize employee engagement and performance. Personable and dedicated Customer Service Representative with extensive experience in food industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
I also spent 20 years at Mcdonalds and over saw the daily operations of building two Resturants from ground up.


  A competent professional with nearly 14.6 years of experience in managing large team for running successful process operations and developing procedures and service standards for process excellence Excels in monitoring overall process functioning, evaluating improvement areas and driving strategies for ensuring maximum operational efficiency Service Excellence: Drove measures that served as benchmark for excellent service delivery in adherence with SLAs Proficiency in monitoring performance of Associates by conducting regular audits, rendering feedback and providing need-based training programs to enhance their skills leads to increased productivity Proven excellence in recommending improvements to functionality, creating, and delivering quality services Track record of adhering to SOPs, streamlining workflow, and creating team-work environment to enhance productivity customer-centric professional; drove measures that served as a benchmark for excellent service delivery in adherence


A highly-motivated individual with 20 years experience working in management and customer service focused roles. Skilled in coordinating tasks and information, delivering to the highest standards whilst maintaining a confident and professional approach. Well-versed in working in challenging environments and performing to an exceptional standard both independently and as part of teams to complete tasks within schedule and according to deadlines. Currently seeking to attain a new office based position to harness opportunity from the comprehensive understanding of business from theory and strategy to operational issues that I have developed from my Business Management degree and commercial work experiences.

Administrative leader offering experience prioritising and delegating tasks to drive goal achievement. Expertise includes schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Samuel Koli

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Hospitality Management -

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Team Manager

Assistant Manager

Team Leader / Lead Coach

Hospitality Management -

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