Samuel Niranjan S
AML/KYC - Operations Manager
Chennai,TN
Summary
Talented Leader with 16 years of work experience and 13 years of comprehensive experience in AML & KYC.
Insightful Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Manager
Standard Chartered Global Business Services, Scope International Pvt. Ltd
07.2015 - Current
- Leads a team which handles customer due diligence for New Client On-boarding, Renewals and Trigger events within ASEAN region for International Corporate, Financial Institutions and Consumer Banking Customers
- Collaborate with the stakeholders and the RM/CM mitigating the risk and compliance of the bank giving satisfying experience to client's journey.
- Business Resilience coordination for the entire unit including the preparation of pre and post BCP documents and BIA renewals.
- Handled process migrations from the Country.
- Coordinated internal resources and third-party vendors for flawless execution of remediation projects including recruitment and phase 1 project setup.
- Handling recruitment drive for the region by coordinating with the HR and the external candidates and recruit suitable candidates to add talent and value to the department.
- Expanded cross-functional organizational capacity by collaborating across regions on priorities, functions and common goals.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Team Leader
Tata Consultancy Services Pvt. Ltd
03.2008 - 07.2015
- Handled the team in Account Services documentation in KYC, Account opening /Maintenance/Closure, Product Setups such as Online Platform Setup and Swift Setup, Cash Pooling, Target Balancing, MBTI, BACS, ACH Setup for Citibank Corporate Clients, Financial Institution and Banks in 53 EU Countries
- Managed various stakeholders, RMs, and clients in account opening & maintenance.
- Part of LEAN implementation pilot team on process streamline.
- Worked as a process trainer, coaching the new joiners and mentored team members to promote productivity and quality.
- Created materials to support training on process and communications.
- Part of Steering Committee for a project called SPEED which was implemented to create a visual dashboard to monitor individual and team's progress.
- Part of Rewards & Recognition Committee which identifies and awards the individuals and nominates them for TCS GEMS awards.
Senior Process Executive
Cognizant Technology Solutions India Pvt. Ltd
07.2006 - 03.2008
- Credentialing Process for Healthcare for US clients.
- Carried out day-to-day duties accurately and efficiently resulting in consistent achievement of productivity and quality.
- Successfully refined and implemented new ideas to the projects
- Formulated, wrote, and implemented new ideas related to process improvement.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Increased customer satisfaction by resolving issues.
Service Support Executive
SIFY
09.2004 - 09.2005
- Provide technical support to the end customers by installing, implementing and troubleshooting Micro ERP software called FORUM.
Customer Support Executive
AIRCEL CELLULAR
03.2004 - 09.2004
- Answering queries, providing quality support and service for clients.
- Building a rapport with customers and retain them by providing quality service
- Resolved complaints to satisfy customers and encourage future transactions.
- To meet or exceed client requirements for deliverable output.
Education
Bachelor of Science - Computer science
The Quaid – E – Milleth College of Arts & Science
Chennai 06.2000 - 05.2003
Skills
Strategic leadership
Accomplishments
Green Belt trained and certified on Defects reduction resulting in client’s revenue improvement.
Rookie certification on Data Visualization introduced by Integrated Middle Office (IMO) covering fundamentals in Bigdata, Data Visualization & introduction to Tableau.
Trustworthy award for best manager in SCB GBS.
Recognition award from Citibank (client) for ideas and exceptional support in implementing LEAN project.
Trail Blazer Award – CTS – For Quality and Production.
Timeline
Manager
Standard Chartered Global Business Services, Scope International Pvt. Ltd
07.2015 - Current
Team Leader
Tata Consultancy Services Pvt. Ltd
03.2008 - 07.2015
Senior Process Executive
Cognizant Technology Solutions India Pvt. Ltd
07.2006 - 03.2008
Service Support Executive
SIFY
09.2004 - 09.2005
Customer Support Executive
AIRCEL CELLULAR
03.2004 - 09.2004
Bachelor of Science - Computer science
The Quaid – E – Milleth College of Arts & Science
06.2000 - 05.2003
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