Samuel Osuku

● Oversaw vehicle purchasing, guided accurate vehicle valuation, and managed
auctions.
● Mentored a team of over 25 agents, providing guidance in sales techniques and
fostering professional development.
● Conducted comprehensive sales training sessions, including soft skills and basic
sales approaches, for new hires.
● Trained agents in soft skills development to enhance their sales acumen and
approach.
● Updated processes and conducted training sessions to align with evolving
industry standards.

• Managed recruitment, training and development for highly effective sales team.
• Assessed training program effectiveness on regular basis and improved upon deficient areas.
• Developed and led group training courses to align with corporate sales and service goals.
• Designed and implemented sales training program and documentation.
• Consulted with businesses to supply accurate product and service information.
• Presented professional image consistent with company's brand values.
• Informed customers of promotions to increase sales productivity and volume.
• Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
• Contributed to team objectives in fast-paced environment.
• Achieved or exceeded company-defined sales quotas.

• Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
• Prepared pricing strategies for current customers to enhance sales and increase profitability.
• Managed a team of 25 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
• Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
• Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.

• Responded to customer requests for products, services, and company information.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Answered constant flow of customer calls with minimal wait times.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Promoted available products and services to customers during service, account management, and order calls.