To obtain a position that will enable me to use my acquired skills, educational background, and ability to work in a team by providing space to learn and gain experience in the field of Information Technology. I aim to capitalize on these experiences to drive my career forward and the company’s performance. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Hi, I’m
Samuel Paul M
IT Engineer
Bangalore
Summary
Overview
7
years of professional experience
12
years of post-secondary education
5
Language
Work History
CiscoBangalore
IT Support Engineer
07.2020 - 10.2023
Job overview
- IT Helpdesk Front-End support.
- Software installations and Hardware Support both on Mac and Windows laptops
- Remotely troubleshooting problems using Remote Desktop Connection/
- Installation, Administration of Windows Operating system.
- Asset Management, Procurement
- Documented support interactions for future reference.
- Configured hardware and granted system permissions to new employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Monitored system performance to identify potential issues.
- Worked in I-Secure and Service-Now for the Asset management and IT Ticket handling.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
Systech Services Ltd, Cisco Systems India Pvt LtdBangalore
Lenovo Support Engineer
01.2017 - 06.2020
Job overview
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Investigated hardware product issues involving materials and software and devised solutions.
- Completed troubleshooting for Windows, MacOS, desktops and laptops.
Dreammithra Pvt Ltdbangalore, Karnataka
Desktop Support Engineer
11.2022 - 07.2023
Job overview
- Proven ability to learn quickly and adapt to new situations
- Asset Management.
Maintaining the Gsuite, AWS Workspace, Internet Lease Line, and Server Handling.
Hardware assembling and dissambling..
Education
Christ Junior College
Pre-University from PCME
01.2010 - 01.2012
University Overview
GPA: 59.00
V E S CONVENT
Higher Secondary
01.2000 - 01.2010
University Overview
GPA: 85
Skills
Full-fledge in PC Assembling and troubleshootingSecurity management by installing various patches, critical updates and configuring automatic Antivirus updatesKnowledge in installing and configuring Microsoft Windows, creating and maintaining Mailboxes and troubleshooting mail related issuesOperating systems: Windows XP, VISTA, 7, 8,10,11, Mac
Desktop support, Mac and Windows systems
Technical issues analysis, Ticket support system management
Software diagnosis, Technical Support
Timeline
Desktop Support Engineer
Dreammithra Pvt Ltd
11.2022 - 07.2023
IT Support Engineer
Cisco
07.2020 - 10.2023
Lenovo Support Engineer
Systech Services Ltd, Cisco Systems India Pvt Ltd
01.2017 - 06.2020
Christ Junior College
Pre-University from PCME
01.2010 - 01.2012
V E S CONVENT
Higher Secondary
01.2000 - 01.2010