Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Samuel Paul M

IT Engineer
Bangalore

Summary

To obtain a position that will enable me to use my acquired skills, educational background, and ability to work in a team by providing space to learn and gain experience in the field of Information Technology. I aim to capitalize on these experiences to drive my career forward and the company’s performance. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

7
years of professional experience
12
years of post-secondary education
5
Language

Work History

Cisco
Bangalore

IT Support Engineer
07.2020 - 10.2023

Job overview

  • IT Helpdesk Front-End support.
  • Software installations and Hardware Support both on Mac and Windows laptops
  • Remotely troubleshooting problems using Remote Desktop Connection/
  • Installation, Administration of Windows Operating system.
  • Asset Management, Procurement
  • Documented support interactions for future reference.
  • Configured hardware and granted system permissions to new employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Monitored system performance to identify potential issues.
  • Worked in I-Secure and Service-Now for the Asset management and IT Ticket handling.
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.

Systech Services Ltd, Cisco Systems India Pvt Ltd
Bangalore

Lenovo Support Engineer
01.2017 - 06.2020

Job overview

  • Learned and adapted quickly to new technology and software applications.
  • Skilled at working independently and collaboratively in a team environment.
  • Strengthened communication skills through regular interactions with others.
  • Investigated hardware product issues involving materials and software and devised solutions.
  • Completed troubleshooting for Windows, MacOS, desktops and laptops.

Dreammithra Pvt Ltd
bangalore, Karnataka

Desktop Support Engineer
11.2022 - 07.2023

Job overview

  • Proven ability to learn quickly and adapt to new situations
  • Asset Management.
    Maintaining the Gsuite, AWS Workspace, Internet Lease Line, and Server Handling.
    Hardware assembling and dissambling..

Education

Christ Junior College

Pre-University from PCME
01.2010 - 01.2012

University Overview

GPA: 59.00

V E S CONVENT

Higher Secondary
01.2000 - 01.2010

University Overview

GPA: 85

Skills

Full-fledge in PC Assembling and troubleshootingundefined

Timeline

Desktop Support Engineer
Dreammithra Pvt Ltd
11.2022 - 07.2023
IT Support Engineer
Cisco
07.2020 - 10.2023
Lenovo Support Engineer
Systech Services Ltd, Cisco Systems India Pvt Ltd
01.2017 - 06.2020
Christ Junior College
Pre-University from PCME
01.2010 - 01.2012
V E S CONVENT
Higher Secondary
01.2000 - 01.2010
Samuel Paul MIT Engineer