Hi, I’m
Samuel Regan
Bengaluru
Summary
To be associated with a progressive organization which can provide me with a dynamic work sphere to extract my inherent skills as a Professional, use and develop my skills to take forward the organization’s objectives and also attain my career targets in the progress.
Technical Account Manager with more than 9 years of hands-on experience on network security technologies to support enterprise accounts. Develops and promotes value realization that translates into closed new business, renewal and upsell opportunities. Proven record of successfully proposing technical solutions by presenting complex concepts in easy to understand terms and building strong, long-lasting relationships with senior executives and project level resources.
Overview
8
years of professional experience
1
Certification
Work History
ZSCALER PVT LTD
Technical Account Manager
06.2022 - Current
Job overview
- Create and facilitate communication channel between the gold/platinum customer and the product management and engineering teams in Zscaler
- Proactively update customers about cloud updates, upgrade and ensure necessary action to maintain availability and customer satisfaction
- Provide on-site and virtual product training to Premium Support customers
- Proactively develop and deliver notifications of new Zscaler products and technologies to Premium Support customers
- Proactively monitor reporting information and policy configurations of Zscaler technologies at customer sites and make on-going recommendations
- Help develop and maintain best practices for implementing and supporting Zscaler products in both internal and customer-facing Knowledge Bases
- Maintain intimate knowledge of all Zscaler products and services
- Provide clear and constructive product feedback to Zscaler Product Management based on customer requirements
- Escalate customer issues to management when appropriate
- Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues
- Collaborate with Sales and Accounts team and work on the sales opportunities
- Manage renewal risk and collaborate with sales teams to remediate and ensure a successful renewal and upsell of product
- Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
- Drive support cases to ensure issues are being resolved in a timely manner
- Bravo Award for performing well in the quarter
- Above and beyond Award for doing an upsell
WIPRO PVT limited
Senior Lead Administrator
09.2021 - Current
Job overview
- Managing security application Symantec, CB app control, McAfee proxy, bit locker, Symantec data center security, Mandiant EDR
- Configuring and Handling on prem Linux Server and windows servers with Symantec, CB app control, McAfee proxy, bit locker
- Managing machine patches and compliance
- Configuring policies
- Managing threats and acting on the threats detected
CSS CORP PVT LTD
Technical Support Engineer
05.2019 - 08.2021
Job overview
- Handling host & server-based security concerns with virus outbreaks
- Guiding customers in designing CB architecture, deployment of CB clients, configuration of security policies and security event analysis
- Experienced in Installing, configuring & maintaining the VMware Carbon Black Anti-virus software, pushing the update to clients on server level
- Experienced in providing security fundamentals and preventing Anti-virus/malware, Spywares, Worms, Trojans, OS attack in client environments
- Design and configuring VMware Carbon Black endpoint protection setup in the client environment
- Experience in Handling Global Customer’s environment
- Configuring Carbon Black endpoint protection workbench as per the client requirement
- Preparing customized VMware Carbon Black applications and polices as per the client standards and settings
- Assist our clients in managing network security on critical systems (e.g., E-mail servers, database servers, web servers)
- Performing security monitoring and incident response activities in client’s environment
- Providing support on writing policies based on the application that the customer use
CSS CORP PVT LTD
Promoted as a Level 2 Engineer CB Response EDR
05.2019 - 08.2021
Job overview
- Started handling premium customers who have more than 50,000 Endpoints
- Analyzing the network traffic
- Investigating the application behavior
- Providing incident response for the Customers
- Analyzing application reputation
- Analyzing process monitor log and Wireshark
- Configuring SIEM application link Splunk, LogRhythm, Qradar
- Configuring APIConfiguring and Handling on prem Linux Server with CB EDR
- Analyzing Watchlist and vulnerabilities
- Finding application bugs and working with the Dev ops team
- Handling tickets on application performance, High CPU usage within Linux servers
- Will help customer on writing watchlist query’s based on the requirement
- Best performer of the quarter
- Top Csat Score
CONCENTRIX TECHNOLOGIES PVT LTD (SYNNEX CORPORATION)
Senior Enterprise Support Engineer
05.2018 - 05.2019
Job overview
- Managing cases of enterprise security (Symantec Endpoint Protection) and providing remote support within internal SLA for clients
- Handling host & server-based security concerns with virus outbreaks
- Guiding customers in designing SEP architecture, deployment of SEP clients, configuration of security policies and security event analysis
- Experienced in Installing, configuring & maintaining the Symantec endpoint protection Anti-virus software, pushing the update to clients on server level
- Experienced in providing security fundamentals and preventing Anti-virus/malware, Spywares, Worms, Trojans, OS attack in client environments
- Design and configuring Symantec endpoint protection setup in the client environment
- Experience in Handling Global Customer’s environment
- Configuring Symantec endpoint protection workbench as per the client requirement
- Preparing customized Symantec applications and polices as per the client standards and settings
- Assist our clients in managing network security on critical systems (e.g., E-mail servers, database servers, web servers)
- Performing security monitoring and incident response activities in client’s environment
- Providing Symantec monitoring network-based IDS/IPS, Symantec Firewall, Application and device control, reporting threats, recommending security improvements in client’s environment
SITEL India PVT LTD
05.2017 - 05.2018
Job overview
- Configuring and troubleshooting Modems, Monitoring telecom traffic
- Configuring IP Cameras, Port forwarding
- Analysis on web traffic from the router to the ISP
- Taking escalation calls and understanding the technical aspect of customer’s complaint
- Registering customers’ complaints and assuring him complete support on behalf of company
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring hardware and software in routers
- Speaking to customers to quickly get to the root of their problem
- Providing timely and accurate customer feedback
- Talking customers through a series of actions to resolve a problem
- Following up with clients to ensure the problem is resolved
- Supporting the roll-out of new applications
- Providing support in the form of procedural documentation
- Testing and evaluating new router software upgrades
Education
Kongunadu Arts And Science CollegeCoimbatore, India
Master of Science from Computer Science
07-2016
Bharathiyar UniversityNiligiris
Bachelor of Science from Computer Science
04.2014
Skills
- Symantec Endpoint Protection
- Carbon Black Endpoint Security
- Carbon Black Response (EDR)
- Zscaler Internet security
- Zscaler private access
- Zscaler digital experience
- Incident Management
- SOC Operations
- Documentation
- Endpoint Security Implementation
- Threat Identification
- Endpoint Security
- Cyber Threat Intelligence
- Communication Skills
- Organization Skills
- Troubleshooting Skills
Languages
Kannada
Hindi
English
Tamil
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
Personal Information
- Date of Birth: 04/06/94
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Certification
- Cisco Certified Network Associate
- Zscaler Internet access Architect
- Zscaler Private access professional
- Carbon Black Certified Admin
Timeline
Technical Account Manager
ZSCALER PVT LTD
06.2022 - Current
Senior Lead Administrator
WIPRO PVT limited
09.2021 - Current
Promoted as a Level 2 Engineer CB Response EDR
CSS CORP PVT LTD
05.2019 - 08.2021
Technical Support Engineer
CSS CORP PVT LTD
05.2019 - 08.2021
Senior Enterprise Support Engineer
CONCENTRIX TECHNOLOGIES PVT LTD (SYNNEX CORPORATION)
05.2018 - 05.2019
SITEL India PVT LTD
05.2017 - 05.2018
Kongunadu Arts And Science College
Master of Science from Computer Science
Bharathiyar University
Bachelor of Science from Computer Science
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