Samuel Sheetz

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Detailed safety rules and procedures regarding activities to customers and guests.
• Observed recreational users to detect safety concerns and prevent ongoing violations.
• Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
• Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.

As a sales associate, my role involved filling online orders. I could pick groceries, organize them, and dispense them to customers. At some points when business was busy, we had low staff and no management. I would work in the back rooms many times, that being where the orders are stored, prepared, and dispensed. Working in the back rooms is a fast-paced environment, and very little help. It was important to have quick thinking, but sociable skills. Being able to speak with customers, managers, and peers in my work area. I learned to be efficient and a fast learner for further skills in my department, such as...

• Engaged in friendly conversation with the customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Maintained up-to-date knowledge of store sales, payment policies, and security standards.
• Stocked merchandise, clearly labeling items, and arranging them according to size or color.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Used the in-store system to locate inventory and place special orders for customers.
• Helped customers locate products and checked the store system for merchandise at other sites.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.