Summary
Overview
Work History
Education
Timeline
Generic

Samuel Stephen

Advanced AI Data Trainer
Bangalore

Summary

Results-oriented professional with experience in improving AI conversational systems through innovative training methods and a strong background in customer support. I use critical thinking and clear communication to solve problems and help teams make informed decisions. I’m passionate about delivering excellent customer experiences, and I pride myself on my ability to manage time effectively, build strong product knowledge, and provide great service that drives satisfaction.

Overview

6
6
years of professional experience

Work History

Advanced AI Data Trainer

Invisible Technologies
06.2024 - Current
  • I worked closely with a team of other trainers, within protocols developed by the world’s leading AI researchers— training the AI to read, write, summarize knowledge, and interpret meaning.
  • My job was to train, evaluate, and test the AI’s conversation skills, continuously equipping it to fulfill that purpose.
  • My project used RLHF (Reinforcement Learning through Human Feedback) and RM (Reward Modeling) to train AI by ranking and rating the responses.

Senior Executive - Customer Support

Intouch CX
05.2022 - 10.2023
  • Delivered exceptional customer support by resolving complex technical challenges in a timely manner.
  • Streamlined customer support processes for faster response times and higher resolution rates.
  • Led customer support initiatives, addressing any concerns or issues promptly while maintaining high levels of satisfaction among users.
  • Implemented data-driven strategies to identify areas of improvement in customer support processes.
  • Maintained deep understanding of company services and products in order to offer most knowledgeable customer support.
  • Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.

Data Consultant

Maarga
04.2021 - 12.2021
  • Enhanced data-driven decision making by developing and implementing advanced analytics models for clients.
  • Contributed to the completion of data migration projects by meticulously planning and executing data transfer processes between disparate systems.
  • Improved data quality and consistency by standardizing data formats, establishing validation rules, and implementing automated checks.
  • Streamlined reporting processes with the creation of dynamic dashboards using visualization tools such as Tableau or Power BI.
  • Promoted a culture of data literacy within client organizations by delivering hands-on training sessions on various analytics tools and methodologies.

Business Process Executive

Infosys BPM
08.2018 - 12.2019
  • Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Mentored team members to enhance their skills and improve overall team performance.
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.

Education

Master Of Business Administration - International Business

Alagappa University
Karaikudi, India

Bachelor Of Arts - Journalism, Psychology & English Literature

Christ University
Bangalore, India

Timeline

Advanced AI Data Trainer

Invisible Technologies
06.2024 - Current

Senior Executive - Customer Support

Intouch CX
05.2022 - 10.2023

Data Consultant

Maarga
04.2021 - 12.2021

Business Process Executive

Infosys BPM
08.2018 - 12.2019

Master Of Business Administration - International Business

Alagappa University

Bachelor Of Arts - Journalism, Psychology & English Literature

Christ University

Similar Profiles

CREATE PROFILE
Samuel StephenAdvanced AI Data Trainer