SAMUEL SUMANTH KUMAR MANEELA
Hyderabad
Summary
Dynamic Operations Specialist with over 5.8 years of progressive experience at Amazon, specializing in managing first-mile, middle-mile, and last-mile operations across India and North America. Expertise in driving automation, operational analytics, and SLA enhancements within high-volume network operations using the Invent & Simplify methodology. Renowned for transforming complex operational challenges into scalable automation solutions, including AI-assisted dashboards and custom tooling that significantly reduce manual effort and save over 300 man-hours monthly. Honored with consecutive Innovation Driver (Founder’s) Awards in Q1 and Q2 2025 for delivering measurable business impact.
Overview
6
6
years of professional experience
Work History
Operations Specialist
Amazon
03.2024 - Current
- Lead automation initiatives across scheduling, audit workflows, and SLA tracking to increase operational visibility and reduce manual effort.
- Designed and implemented the Auditor Response-Time Analytics & Scorecard System, establishing measurable KPIs where no prior auditor metrics existed.
- Built AI-enabled dashboards integrating Slack audit conversations with operational KPIs for near real-time monitoring.
- Developed scheduler blurb buttons and one-click Slack response buttons, standardizing communication between schedulers and auditors and reducing response latency.
- Awarded Innovation Driver / Amazon Founder’s Awards (Q1 & Q2 2025) for scalable automation impact aligned with Invent & Simplify.
- Global Operations
Senior Operations Executive — Senior Associate II
Amazon
01.2023 - 02.2024
- Delivered AI-driven dashboards and reporting automations, reducing recurring manual reporting effort by 300+ man-hours per month.
- Led tool adoption and training initiatives, improving operational consistency and team confidence.
- Supported SLA recovery through trend analysis, deep dives, and proactive intervention frameworks.
Operations Executive — Senior Associate I
Amazon
02.2022 - 12.2022
- Member of a cross-functional committee that rewrote Freight Refusal Guidelines (FRG), simplifying inbound execution and reducing SOP deviations.
- Conducted deep-dive investigations into shipment rejections and implemented corrective controls.
- Automated Excel-based trackers and reports to enable faster, data-driven decisions.
Operations Executive Associate
Amazon
02.2021 - 01.2022
- Managed vendor inbound operations, improving SLA adherence through proactive coordination.
- Performed operational audits that prevented shipment rejections and financial losses.
- Built macro-enabled Excel tools to improve dispatch visibility and reporting accuracy.
Front-End Developer Intern
Assert Tech Solutions
10.2020 - 04.2021
- Contributed to UI design and front-end development for internal and client-facing web applications.
- Worked with HTML, CSS, JavaScript, and basic UI frameworks to improve usability and visual consistency.
- Collaborated with senior developers to translate functional requirements into responsive user interfaces.
- Gained foundational experience in UI/UX principles, component-based design, and web workflows.
Transportation Representative (Contract)
Amazon
05.2020 - 01.2021
- Supported vendors on shipment scheduling and operational issue resolution.
- Built early automation trackers for dispatch monitoring and risk visibility.
- Earned the “RiskCon” tag for successfully owning and resolving high-risk, ambiguous operational problems through automation and data-driven decision-making, without impacting live operations.
Education
Bachelor of Science - Computer Science & Engineering
Karunya Institute of Technology And Sciences
Coimbatore, Tamil Nadu07-2019
Higher Secondary -
Sri Chaitanya Junior College
Kurnool, Andhra Pradesh Secondary School (SSC) -
Montessori High School
Kurnool, Andhra PradeshSkills
- Advanced Excel (VBA, macros)
- Process automation
- Data analysis
- Operations management
- Supply chain optimization
- Workflow improvement
- Training facilitation
- Strategic planning
- Cross-functional collaboration
- Problem solving
- Effective communication
- Attention to detail
- Project management
- Change management
- Scheduling expertise
- Quantitative skills
- Operational efficiency
- Planning and coordination
- Case management
- Process documentation
- Logistics management
- Business forecasting
- Operations coordination
- Improvement plans
- Cross-functional communication
- Quality assurance
- SQL
- Power BI
- Python (basic)
- AutoHotkey scripting
- Problem-solving aptitude
- Organizational skills
- Performance management
- Issue research
- Operational risk management
- Analytical thinking
- Team leadership
- Interpersonal skills
- Logistics coordination
- Lean management
- Tampermonkey scripting
- HTML
- CSS
- JavaScript
- UI design fundamentals
- Jira
- Slack (workflow automation)
- Windows desktop automation
- KPI dashboards
- CSV-based systems
- Operational scorecards
- Team building
- Multitasking Abilities
- Crisis management
- Problem-solving abilities
Technical Skills
Advanced Excel (VBA, Macros), SQL, Power BI, Python (basic), Auto Hotkey Scripts , Tampermonkey Scripts , HTML, CSS, JavaScript, UI design fundamentals, JIRA, Slack (workflow automation), Windows desktop automation, KPI dashboards, CSV-based systems, operational scorecards
Value Addition
- Convert ambiguous operational gaps into repeatable, scalable automation.
- Build measurement systems where metrics do not exist.
- Combine operations expertise with advanced Excel, SQL, Power BI, and Python to drive SLA and efficiency gains.
- Communicate clearly with global stakeholders to ensure adoption and sustained impact.
Roles Suited For
Operations Specialist / Senior Operations Specialist, Business Analyst (Operations / Supply Chain / Network Operations), Operations Analyst / Operations Analytics Specialist, Program Analyst / Operations Program Analyst, Network Operations Analyst (NOC / ANOC), Supply Chain Analyst, Process Improvement / Continuous Improvement Analyst
Accomplishments
🏅 Amazon Founder’s Award – Innovation Driver (Q1 2025)
Process Ownership & Leadership Recognition
- 📘 Contributor – Freight Refusal Guidelines (FRG), Amazon India
Trusted with ownership of SOP adherence, FRG governance, and audit compliance, ensuring consistent process execution across operations. - 👥 Training & Mentorship Recognition
Acknowledged for training and mentoring 40+ associates, improving onboarding effectiveness, operational confidence, and process adoption.
Automation Innovation Portfolio
- Auditor Response-Time Analytics & Scorecard, End-to-end solution: standardized audit communication → scheduler blurb buttons → one-click Slack responses → Windows (.exe) analytics tool → auditor performance scorecards enabling objective performance measurement.
- JIRA Ticket Resolver Automation & Dynamic On-Shift Mapping, Designed a resolver-maintained SharePoint dashboard to capture real-time, on-shift resolver availability and built a JIRA-integrated automation that dynamically populated correct resolver groups with a single click. Impact: Eliminated off-shift assignments, reduced ticket aging and escalations, and saved 300+ man-hours per month while maintaining strict AHT targets.
- JIRA Workflow Automation, Automated recurring operational workflows and validations, reducing manual effort and error rates across ticket handling.
- Tampermonkey Web Automations, Custom scripts for route planning, dispatch, assignment planning, and induct management, eliminating repetitive manual actions across internal tools.
- Pod Alignment Tool, CSV-driven scheduling and auditing tool improving scheduler–auditor alignment accuracy and operational consistency.
- Excel & VBA Automation, Advanced macros with clipboard automation, validation logic, and UX improvements to streamline operational workflows.
Availability
Open to Operations Specialist, Network Operations, Business Analyst, and Operational Analytics roles focused on automation, SLA optimization, and large-scale program delivery. Flexible across time zones and regions.
Certifications Academic Recognition
- Best Paper Award, IEEE International Conference, 2019
- Certificate of Appreciation, Dean of Bio-Sciences on organizing 62ndInternational Conference on Agriculture and innovation sciences in Agriculture sector
Timeline
Operations Specialist
Amazon
03.2024 - Current
Senior Operations Executive — Senior Associate II
Amazon
01.2023 - 02.2024
Operations Executive — Senior Associate I
Amazon
02.2022 - 12.2022
Operations Executive Associate
Amazon
02.2021 - 01.2022
Front-End Developer Intern
Assert Tech Solutions
10.2020 - 04.2021
Transportation Representative (Contract)
Amazon
05.2020 - 01.2021
Bachelor of Science - Computer Science & Engineering
Karunya Institute of Technology And Sciences
Higher Secondary -
Sri Chaitanya Junior College
Secondary School (SSC) -
Montessori High School