SAMUEL THOMAS
Bangalore,Karnataka
Summary
Over 17 years of progressive experience in sales operations, customer support, and team leadership across renowned tech companies. Expertise in driving sales forecast accuracy and exceeding targets through data-driven strategies and market insights. Proven track record in leading high-performance teams, fostering collaborative work environments, and mentoring for success. Skilled in process optimization, CRM data management, and implementing digital automation tools to enhance operational efficiency. Outstanding ability to develop leadership dashboards and reports, providing actionable insights for business growth and opportunity maximization.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Sales Operations Manager
Wipro Limited
Bangalore
7 2017 - Current
- Provided effective leadership and mentorship, fostering high-performance and collaborative work culture within sales operations and enablement team
- Enabled digital tools and automation for over 95% accuracy in pipeline data, order booking, and revenue metrics.
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in overall operations strategy
- Increased sales revenue by 15% by streamlining sales operations process and implementing effective strategies
Assistant Manager
ANI Technologies Pvt Limited
Bangalore
04.2015 - 04.2016
- Supervised day-to-day operations to meet performance, quality and service expectations
- Managed team of over 150 employees, promoting collaboration and ensuring operational excellence
- Addressed and resolved top level complaints, emphasizing effective problem resolution.
- Developed strong working relationships with staff, fostering positive work environment
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles
Team Leader
Dell InternationaServices
Bangalore
09.2004 - 02.2014
- Held various roles culminating in Team Leader.
- Enhanced customer experience and managed Retail Channel partner escalations.
Sales Executive
Convergys India Private Limited
Bangalore
12.2003 - 08.2004
- Addressed customer inquiries, achieving over 90% customer satisfaction and meeting productivity targets.
Education
Executive Master in Business Administration in Analytics (EMBAA) - Analytics
Indian Institute of Management (IIM), Kashipur
Dehradun 05.2023 - 05.2025
Bachelor of Science (B.Sc.) - Bachelor of Science
Berhampur University
Berhampur 01.1995 - 04.1998
Skills
CRM Software Proficiency
Business Intelligence Software
Sales Reporting and Dashboarding
Data Analytics Tools
Problem-Solving
Collaborative Teamwork
Operational Process Improvement
Team Leadership and Development
Strategic Sales Planning
Customer Relationship Management
Business Intelligence Software
Sales Reporting and Dashboarding
Data Analytics Tools
Accomplishments
- Developed the 'Master Repository' training resource, significantly enhancing knowledge transfer and accelerating the onboarding process for new hires.
- Spearheaded a team that achieved a resolution TAT of 8.6 days against a target of 10 days, maintaining performance under nine days for six consecutive quarters.
Languages
Oriya
English
Telugu
Hindi
Timeline
MBA in Analytics from IIM
05-2025
Executive Master in Business Administration in Analytics (EMBAA) - Analytics
Indian Institute of Management (IIM), Kashipur
05.2023 - 05.2025
Assistant Manager
ANI Technologies Pvt Limited
04.2015 - 04.2016
Team Leader
Dell InternationaServices
09.2004 - 02.2014
Sales Executive
Convergys India Private Limited
12.2003 - 08.2004
Bachelor of Science (B.Sc.) - Bachelor of Science
Berhampur University
01.1995 - 04.1998
Sales Operations Manager
Wipro Limited
7 2017 - Current
Certification
MBA in Analytics from IIM
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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