Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Certification
Work Availability
Work Preference
Generic
SAMUEL THOMAS

SAMUEL THOMAS

Bangalore,Karnataka

Summary

Over 17 years of progressive experience in sales operations, customer support, and team leadership across renowned tech companies. Expertise in driving sales forecast accuracy and exceeding targets through data-driven strategies and market insights. Proven track record in leading high-performance teams, fostering collaborative work environments, and mentoring for success. Skilled in process optimization, CRM data management, and implementing digital automation tools to enhance operational efficiency. Outstanding ability to develop leadership dashboards and reports, providing actionable insights for business growth and opportunity maximization.

Overview

21
21
years of professional experience
5
5
years of post-secondary education
1
1
Certificate

Work History

Sales Operations Manager

Wipro Limited
Bangalore
7 2017 - Current
  • Provided effective leadership and mentorship, fostering high-performance and collaborative work culture within sales operations and enablement team
  • Enabled digital tools and automation for over 95% accuracy in pipeline data, order booking, and revenue metrics.
  • Analyzed sales metrics to identify trends, opportunities, and areas for improvement in overall operations strategy
  • Increased sales revenue by 15% by streamlining sales operations process and implementing effective strategies

Assistant Manager

ANI Technologies Pvt Limited
Bangalore
04.2015 - 04.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Managed team of over 150 employees, promoting collaboration and ensuring operational excellence
  • Addressed and resolved top level complaints, emphasizing effective problem resolution.
  • Developed strong working relationships with staff, fostering positive work environment
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles

Team Leader

Dell InternationaServices
Bangalore
09.2004 - 02.2014
  • Held various roles culminating in Team Leader.
  • Enhanced customer experience and managed Retail Channel partner escalations.

Sales Executive

Convergys India Private Limited
Bangalore
12.2003 - 08.2004
  • Addressed customer inquiries, achieving over 90% customer satisfaction and meeting productivity targets.

Education

Executive Master in Business Administration in Analytics (EMBAA) - Analytics

Indian Institute of Management (IIM), Kashipur
Dehradun
05.2023 - 05.2025

Bachelor of Science (B.Sc.) - Bachelor of Science

Berhampur University
Berhampur
01.1995 - 04.1998

Skills

CRM Software Proficiency

Accomplishments

  • Developed the 'Master Repository' training resource, significantly enhancing knowledge transfer and accelerating the onboarding process for new hires.
  • Spearheaded a team that achieved a resolution TAT of 8.6 days against a target of 10 days, maintaining performance under nine days for six consecutive quarters.

Languages

Oriya
English
Telugu
Hindi

Timeline

MBA in Analytics from IIM

05-2025

Executive Master in Business Administration in Analytics (EMBAA) - Analytics

Indian Institute of Management (IIM), Kashipur
05.2023 - 05.2025

Assistant Manager

ANI Technologies Pvt Limited
04.2015 - 04.2016

Team Leader

Dell InternationaServices
09.2004 - 02.2014

Sales Executive

Convergys India Private Limited
12.2003 - 08.2004

Bachelor of Science (B.Sc.) - Bachelor of Science

Berhampur University
01.1995 - 04.1998

Sales Operations Manager

Wipro Limited
7 2017 - Current

Certification

MBA in Analytics from IIM

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Similar Profiles

CREATE PROFILE
SAMUEL THOMAS