Highly motivated and dynamic managerial skills with over 20 years of experience managing complex facility and employee transportation operations in fast-paced environments.
Demonstrated expertise in overseeing the day-to-day operations, compliance, and cost control while leading large teams and delivering high service standards. Proven track record in strategic development, people management, and achieving operational excellence. Seeking opportunities to apply my skills in facility management.
Overview
20
20
years of professional experience
Work History
Facility Manager
JONES LANG LASALLE (JLL) at Amazon
Pune
02.2024 - Current
Plan budgets & monthly provisions for contracts, equipment and supplies. Submitting report of planned vs actual showcasing allocated budget and utilization in the Weekly Business Review (WBR), Monthly Management Report (MMR), and Quarterly Performance Report (QPR) in order to save money without compromising services.
An annual 52-week Preventive Maintenance Schedule (PPM) is created in accordance with the equipment's AMC to schedule all PPM tasks. Action plans, corrective measures, and preventive measures are defined for any activity that does not go according to plan.
In order to find the best external service providers in terms of quality, affordability, and dependability, conduct Negotiations with vendors on new product introductions, printing, phone connections, courier services, etc.
Managing all third-party vendors (TPVs) by managing KPIs and the statutory compliance aspect, and liaising with governmental entities.
Regulating the utilization of space, employee engagement events, feedback surveys, SPOC meetings, which aim at service quality, handling of complaints, staff health and safety, and relocation and logistical services.
Manager (City Lead) - Employee Transport
JONES LANG LASALLE (JLL) at Amazon
Pune
01.2021 - 02.2024
Effectively took over the operations from the old process and lead all the four sites around Pune city.
Handling Employee Transportation for all the four sites for Amazon, Pune. (24x7 support)
Collaborate with other business managers and central team in order to formulate and implement the procedure, goals, and objectives.
With collaboration of purchase team involved in processes including in vendor evaluation, vendor contracts, and requisitions approval.
Implement schedule and policy changes.
Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, and contracts.
Monitor spending to ensure that expenses are consistent with approved budgets.
Promote safe work activities by conducting safety training for the drivers, attending company safety meetings, and meeting with employees.
Direct investigations to verify and resolve customer complaints
Assist Fleet Management team in controlling transport service provider and ensure that they carry out their responsibilities effectively and provide a high quality service to users.
Assist in developing and maintain the transport budget to ensure that services are provided to the required standard and within budgeted limits.
Direct activities related to dispatching, routing, and tracking transportation vehicles.
Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
Develop an integrated network of transport services to ensure that the best possible use is made of vehicles.
Maintain harmonious employment relations and ensure that all staff is appropriately trained and motivated.
Provide advice to transport operations executives and staff on all transport related issues.
Evaluate suppliers’ performance and capabilities.
Awareness on all Statutory Compliance's
Experience of Handling Transport Team Strength of 12 Transport Co-coordinators, 4 Vendors, 24 Vendor Supervisors, 340 Drivers, and 54 Escorts.
Roistering & Route Planning
Inputs on data analysis and initiating savings plans
Handling situation like shortage/accidents
Transport Help desk management
Making various Transport bookings for existing employees as well as guest employees for their onsite trips.
Organize a proper filing system for transportation. This includes, Vehicle ID, maintenance report, service reports, inventory, insurance documents and all other information relevant to each vehicle& details about employees.
Maintaining billing data & crosschecking bills for bookings.
Manager - Transport
WISE TRAVEL INDIA PVT LTD.
Pune
12.2016 - 12.2020
Leading effectively, the entire Employee Transportation.
In charge of the day-to-day operations of the transport department.
Ensuring company compliance with all transport policies, legislation, and procedures.
Involved in strategic development and strategy making.
Maintaining accurate administrative records.
Identifying operational issues, potential problems, and opportunities.
Resolving and managing queries and complaints courteously and efficiently.
Appraising staff performance and also taking disciplinary measures when required.
Ensuring all site and customer objectives are achieved.
Efficiently managing a team of admins, supervisors, drivers, and vehicles.
Developing and nurturing customer relationships.
Maintaining day-to-day MIS and transforming it into a monthly Management Report (MIS, DASHBOARD, REQD PRESENTATIONS)
Efficiently handling monthly billing.
Assistant Manager - Transport
ISS Facility Services India Pvt. Ltd.
Pune
10.2014 - 11.2016
Handling Employee Transportation
Designing beneficial transport module – FTE module, KM module and package module
Route designing ensuring service deliverables
Strategic planning driving cost efficiency & operation efficiency(analyzing cab requirements) Mobilized transport operation at site
Operations Management
Collaborate with other managers and staff members in order to formulate and implement the procedure, goals, and objectives
Vendor selection (Analyzing the market trend and the vendor performance) Achieved targets for monthly savings Managing transport for the BR sites(While the emergency testing is done) Regular coordination with operations AM’s & Managers for changes in roster, transport related queries & problems
Handling daily roster and operations Transport Helpdesk management Roistering of more than 800 staffs for pickup or drop daily.(24
7 operations) Allocation of cabs for back-to-back pickup & drops
Responsible for OTA & OTD targets which is achieved through advance tracking of cabs
Responsible for escalations, emails reply & queries
Making reports on pickup defects, drop defects, on time arrivals, & maintaining handover register
Handling Security & Parking Activities
Overall MIS management Regular meetings with vendors, supervisors & drivers to introduce the "safety-security policy, Performance"
Compliance of cabs as per company requirements for smooth operations Handling billing
Training to team & vendor staff
Prepare monthly MMR & quarterly review To ensure DB Transport Policies, Processes & procedures are adhered by all transport staff in the facility To ensure accident or crises management is addressed To ensure accuracy of the data, analyze the transport costing and highlight the management accordingly Coordinate with management on the goal setting, performance reviews, and Career development plan for transport team
Assistant Manager - Transport
Jones Lang LaSalle Facilities & Project Management
Pune
09.2013 - 10.2014
Handling Employee Transportation
Designing beneficial transport module – FTE module, KM module and package module
Route designing ensuring service deliverables
Strategic planning driving cost efficiency & operation efficiency(analyzing cab requirements) Mobilized transport operation at site
Operations Management
Collaborate with other managers and staff members in order to formulate and implement the procedure, goals, and objectives
Vendor selection (Analyzing the market trend and the vendor performance) Achieved targets for monthly savings Managing transport for the BR sites(While the emergency testing is done) Regular coordination with operations AM’s & Managers for changes in roster, transport related queries & problems
Handling daily roster and operations Transport Helpdesk management Roistering of more than 800 staffs for pickup or drop daily.(24
7 operations) Allocation of cabs for back-to-back pickup & drops
Responsible for OTA & OTD targets which is achieved through advance tracking of cabs
Responsible for escalations, emails reply & queries
Making reports on pickup defects, drop defects, on time arrivals, & maintaining handover register
Handling Security & Parking Activities
Overall MIS management Regular meetings with vendors, supervisors & drivers to introduce the "safety-security policy, Performance"
Compliance of cabs as per company requirements for smooth operations Handling billing
Training to team & vendor staff
Prepare monthly MMR & quarterly review To ensure DB Transport Policies, Processes & procedures are adhered by all transport staff in the facility To ensure accident or crises management is addressed To ensure accuracy of the data, analyze the transport costing and highlight the management accordingly Coordinate with management on the goal setting, performance reviews, and Career development plan for transport team
Sr. Transport Executive / Operations
Amdocs Business Service Pvt. Ltd.
04.2007 - 01.2011
Handling Employee Transportation for all the employees for Amdocs, Pune
(24/7 support) Operations Management
Collaborate with other managers and staff members in order to formulate and implement the procedure, goals, and objectives
With collaboration of purchase team involved in processes including in vendor evaluation, vendor contracts, and requisitions approval
Implement schedule and policy changes
Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, and contracts
Monitor spending to ensure that expenses are consistent with approved budgets
Promote safe work activities by conducting safety training for the drivers, attending company safety meetings, and meeting with employees
Direct investigations to verify and resolve customer complaints Assist Fleet Management team in controlling transport service provider and ensure that they carry out their responsibilities effectively and provide a high quality service to users
Assist in developing and maintain the transport budget to ensure that services are provided to the required standard and within budgeted limits
Direct activities related to dispatching, routing, and tracking transportation vehicles
Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements
Develop an integrated network of transport services to ensure that the best possible use is made of vehicles
Maintain harmonious employment relations and ensure that all staff is appropriately trained and motivated
Provide advice to transport operations executives and staff on all transport related issues
Evaluate suppliers’ performance and capabilities
Awareness on all Statutory Compliances Experience of Handling Transport Team Strength of 10 Transport Co-coordinators, 8 Vendors, 16 Vendor Supervisor, 144 Drivers, and18 Escorts
Market Awareness on vendors Managing 34 Shifts per day with the help of handling Bus Fleet: 28 Buses with 25 various routes for General Shift and additional drop
Also Cab Fleet: 58 Cabs for Guest / Employee Working in Shifts
Roistering & Route Planning Inputs on data analysis and initiating savings plans Handlings situation like shortage/accidents Transport Helpdesk management Making various Transport bookings for existing employees as well as guest employees for their onsite trips
Organize a proper filing system for transportation
This includes, Vehicle ID, maintenance report, service reports, inventory, insurance documents and all other information relevant to each vehicle& details about employees
Maintaining billing data & crosschecking bills for bookings.
Transport coordinator
Amdocs Business Service Pvt. Ltd.
12.2004 - 04.2007
Handling Employee Transportation Making various Transport bookings for existing employees as well as guest employees
Preparing schedule for their pick up & drop
Assigning the duties to the respective drivers
Maintaining the Data Accordingly Crosschecking bills for the bookings and forwarding them to Accounts Department
Assisting Employees in Issue of Stationary, Shifting of Employees from one location to another
Handled Bus Fleet: 20 Bus with 20 various route
Also Cab Fleet: 20 Cab for the guest pickup/drop
Key Management: Keys Handover, Labeling for the Locations with Key nos & details
Issue of Keys to employees, Upkeep of Data Manual as well as Computerized [excel sheet]
Front Office: Handling Incoming as well as outgoing calls, maintain inward and outward register for couriers, details of guest employees coming for short term assignments[hotel details, phone nos, location in office etc]
Education
B.Com. -
Advanced Diploma in Computer Application
Technological Skills
Carry adequate knowledge of transport software running in industry.
Sharing technological knowledge and helping in constructing transport software as per the company SLA / Process requirement.
Worked with various transport software
NXTTRANS - Citicorp, Kharadi
ETMS - Deutsche Bank, Yerwada
Pushpak - Amdocs India Ltd., Magarpatta
Routematic - WTi Cabs, Yerwada
MoveInSync - Amazon India Ltd., Pune
Personal Information
Date of Birth: 03/09/76
Marital Status: Married
Languages
English
Hindi
Marathi
Hobbies and Interests
Trekking
Playing Cricket
Football
Listening to Music
Timeline
Facility Manager
JONES LANG LASALLE (JLL) at Amazon
02.2024 - Current
Manager (City Lead) - Employee Transport
JONES LANG LASALLE (JLL) at Amazon
01.2021 - 02.2024
Manager - Transport
WISE TRAVEL INDIA PVT LTD.
12.2016 - 12.2020
Assistant Manager - Transport
ISS Facility Services India Pvt. Ltd.
10.2014 - 11.2016
Assistant Manager - Transport
Jones Lang LaSalle Facilities & Project Management