L Vijay
Chennai
Summary
Business Analyst with 2 years of experience in the BFSI sector. Proficient in gathering and interpreting data, creating functional requirements documents, articulating user stories, and developing test cases. Experienced in defining processes using Visio and conducting gap analyses. Skilled in stakeholder management, requirements elicitation, and facilitating communication with development teams. Proven ability to streamline workflows, optimize resources, and drive project success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Business Analyst
(Project Citibank APAC & EMEA - Web Analytics & Tagging)
04.2024 - Current
- Participated collaboratively with the internal team to build interactive dashboards and presented the Site Traffic data and campaign performances to the Business.
- Engaged with the stakeholders to understand their business goals, challenges, and needs by translating their requirements with an analytical solution.
- Provided a detailed traffic report and insights on customer behavior, conversion rates, and other relevant metrics.
- Working closely with the third-party vendors for tagging code implementation (Ensighten, Launch, and WebSDK) across the pages on the website.
- Validating the Website Audits in the production across all the pages to ensure the data is being captured in the backend.
- Conducting Market Research and Comparative Analysis to provide a detailed solution to improve the site performances.
Business Analyst
Xerago E-Biz (Project Citibank Philippines)
07.2022 - 04.2024
- Coordinated with stakeholders to discuss the Requirements, documenting BRD, and communicating transparently to meet 98% of deadlines.
- Engaged in the process of web page creation and optimization with the Development, Creative, and Testing team to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Tasks will be completed within the specified period or sprints by collecting client requirements and assigning tickets using JIRA software and tracking the status by the Agile Kanban board.
- Supporting end-to-end Monthly Production Deployments, Repositories, and Invoices of Cost Estimation, building Process Flow Diagram, and Wireframes.
- Participated in daily meetings, status calls, and maintained strong reporting and effective communication with stakeholders, project managers, and developers regarding UAT and Production status.
- Monitoring deliveries and tracking PIR (Post-Implementation Review) from Business, ensuring timely completion of projects before breaching the SLA hours.
Education
MBA -
AVIDUS ACADEMY OF MANAGEMENT BUSINESS SCHOOL
06.2023
BCOM -
AGURCHAND MANMULL JAIN COLLEGE
05.2021
XII -
NEW PRINCE MATRICULATION SCHOOL
05.2018
X -
NEW PRINCE MATRICULATION SCHOOL
05.2016
Skills
- Requirement Gathering
- Critical Thinking
- Stakeholder Management
- Communication & Interpersonal Skills
- Documentation
- Problem-Solving
- Negotiation Skills
- Proficient in Multi-tasking
- MS Office, ICMS, Drupal, KANA Software, SharePoint, Adobe Analytics, Adobe Launch, JIRA Software, Confluence
- MoEngage, Adobe Experience Manager, Adobe Launch & WebSDK, SQL
Certification
- Fundamentals of Digital Marketing - Google
- Google Tag Manager
- Business Analyst Agile & Scrum Certification - Coursera IBM
Affiliations
Badminton, Table Tennis, Travelling and Carrom.
Timeline
Business Analyst
(Project Citibank APAC & EMEA - Web Analytics & Tagging)
04.2024 - Current
Business Analyst
Xerago E-Biz (Project Citibank Philippines)
07.2022 - 04.2024
- Fundamentals of Digital Marketing - Google
- Google Tag Manager
- Business Analyst Agile & Scrum Certification - Coursera IBM
MBA -
AVIDUS ACADEMY OF MANAGEMENT BUSINESS SCHOOL
BCOM -
AGURCHAND MANMULL JAIN COLLEGE
XII -
NEW PRINCE MATRICULATION SCHOOL
X -
NEW PRINCE MATRICULATION SCHOOL
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