Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel Penrod

Avon

Summary

Dynamic Store Lead Manager at Giant Eagle, LLC, recognized for enhancing customer satisfaction and driving revenue through strategic sales promotions. Proven expertise in recruitment and employee scheduling, coupled with strong problem-solving skills, led to improved team performance and operational efficiency. Committed to fostering a positive shopping experience and optimizing store operations.

Overview

14
14
years of professional experience

Work History

Store Lead Manager

Giant Eagle, LLC
01.2025 - Current
  • Enhanced customer satisfaction by addressing and resolving complaints swiftly and professionally.
  • Maintained high visual merchandising standards, creating an attractive shopping experience for customers.
  • Collaborated with other store managers to share best practices, streamline processes, and optimize resources across locations.
  • Managed loss prevention efforts by implementing theft deterrent measures and conducting regular audits of security procedures.
  • Developed and maintained strong vendor relationships, ensuring the timely delivery of merchandise and favorable pricing terms.
  • Streamlined store operations by implementing efficient scheduling and task delegation among team members.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Director of Business Development

PACE Logistics
04.2024 - 10.2024
  • Increased client base by developing and implementing effective business development strategies.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Optimized lead generation efforts by implementing CRM tools and refining prospecting techniques.
  • Secured new partnerships by identifying and pursuing potential collaborators within various industries.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Owner/Operator

Penrod's People, LLC
02.2023 - 01.2025
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Oversaw the development of job descriptions aligned with organizational objectives and ensured they accurately represented role requirements.
  • Conducted thorough candidate pre-screenings, ensuring only the most qualified applicants were presented to hiring managers for consideration.
  • Developed strong relationships with hiring managers to better understand their talent needs, leading to more successful candidate placements.
  • Sourced top-quality candidates through various channels including job boards, social media, and networking events.

Director of Employee Placement

First Call Logistics, LLC
08.2022 - 02.2023
  • Streamlined the hiring process for efficiency, utilizing applicant tracking systems and automating key tasks.
  • Analyzed recruiting metrics to share reports and recommendations with stakeholders.
  • Increased candidate pool quality by implementing targeted recruitment strategies and leveraging social media platforms.
  • Cultivated positive relationships with candidates throughout the entire recruitment process, providing timely feedback and ensuring a positive experience overall.
  • Collaborated with senior leadership to identify staffing needs and develop workforce planning strategies.
  • Recruited top talent to maximize profitability.

Director of Talent Acquisition

Top Talent, LLC
11.2018 - 08.2022
  • Optimized job postings for maximum exposure, incorporating SEO best practices and engaging content to attract top talent.
  • Increased candidate pool quality by implementing targeted recruitment strategies and leveraging social media platforms.
  • Cultivated positive relationships with candidates throughout the entire recruitment process, providing timely feedback and ensuring a positive experience overall.
  • Established partnerships with industry associations, networking groups, or other relevant organizations to enhance talent acquisition initiatives.
  • Collaborated with senior leadership to identify staffing needs and develop workforce planning strategies.
  • Recruited top talent to maximize profitability.

Owner and Operator

Penrod Property Services, LLC
04.2011 - 11.2018
  • Coordinated routine inspections to maintain safety standards, address potential hazards, and identify areas for improvement.
  • Gained a reputation for thoroughness and accuracy, leading to consistent referrals from satisfied clients and industry professionals.
  • Increased accuracy of inspection reports through meticulous attention to detail and consistent documentation practices.
  • Reduced inspection turnaround time by effectively prioritizing tasks and managing schedules.
  • Established trust with clients by maintaining open lines of communication throughout the entire inspection process.
  • Performed routine maintenance checks on essential equipment for optimal performance during property inspections.
  • Enhanced client satisfaction with thorough, accurate inspections and timely reporting.
  • Collaborated with real estate agents to ensure all parties were informed of findings.


Education

Sports Management

University of Indianapolis
Indianapolis, IN
12-2006

Skills

  • Store operations
  • Recruitment and hiring
  • Employee scheduling
  • Store maintenance
  • Sales analysis
  • Customer service
  • Problem-solving
  • Friendly and positive
  • Store merchandising
  • Team leadership and coaching
  • Customer service management
  • Cash management

Timeline

Store Lead Manager

Giant Eagle, LLC
01.2025 - Current

Director of Business Development

PACE Logistics
04.2024 - 10.2024

Owner/Operator

Penrod's People, LLC
02.2023 - 01.2025

Director of Employee Placement

First Call Logistics, LLC
08.2022 - 02.2023

Director of Talent Acquisition

Top Talent, LLC
11.2018 - 08.2022

Owner and Operator

Penrod Property Services, LLC
04.2011 - 11.2018

Sports Management

University of Indianapolis

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Samuel Penrod