Samuel Spandan Daggumalli
Senior Technical Lead
Kochi
Summary
Meticulous Technical Lead strictly adheres to both client-provided technical requirements and internal business goals. Balances project prioritization to fulfill both contractual obligations and internal revenue requirements. Provides foresight and management designed to grow satisfied customer bases and revenue figures. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Senior Technical Lead
DVE Business Solutions
Kochi
03.2023 - Current
- To provide a key contribution to the client's solution design, documentation, and deliverables in line with a high degree and advanced area of knowledge to achieve client outcomes.
- Provide high level advice to projects related to advanced area/s of knowledge and expertise to all stakeholders, including clients and internal team.
- Development of/key input to solution design to ensure client deliverables meet outcomes.
- Facilitate workshops, undertakes interviews in line with advanced area/s of knowledge.
- Development/input to templates, procedures, etc. to capture knowledge and ensure ongoing quality standards.
- Ensure projects meet required timeframes and budgets and responds to clients’ requirements.
- Oversee and delegate day-to-day functions to IT team members.
- Oversee IT function including provision of software, hardware, support and DVE hosting and domain services for clients.
- Oversee Occupancy management including access, hardware, and assets.
- Provide training sessions with IT team members and employees on systems and setup to ensure they are equipped with new knowledge and skills to remain current.
- Manage and assign tickets in TW desk. ¨ Resolve/close Teamwork Desk tickets assigned.
- Periodically check processes and come up with solutions to automate and improve processes.
- Periodically check expenses in terms of systems used and try to reduce the costs (Ex. Licenses and unused systems).
- Hardware and software management including new and existing employees + adhoc i.e., end of year activities.
Senior Software Engineer
DVE Business Solutions
Kochi
06.2020 - 03.2023
- Provide advice to projects related to area/s of knowledge.
- Development/input of solution design to ensure client deliverables meet outcomes.
- Transfer knowledge through training of team members
- Development/input to templates, procedures, etc. to capture knowledge and ensure ongoing quality standards.
- Develops project documents in line with DVE standards and area of knowledge including reports, process maps etc.
- Facilitates workshops, undertakes interviews in line with area/s of knowledge.
- Ensures projects meet required timeframes and budgets and responds to clients’ requirements.
- Raises Red and Orange flags promptly and appropriately.
- Delivery of work is within time, budget and quality standards.
- Elicitation and collaboration
- Requirements analysis and design definition
- Manage the requirements lifecycle.
- Assist with the management of agile processes and ceremonies.
IT Manager and Office 365 Administrator
DVE Business Solutions
Kochi
10.2014 - 03.2020
- Overseeing the organization's network infrastructure, which entailed managing routers, switches, firewalls, and wireless access points. My primary focus was on maintaining a network that was both reliable and secure, while ensuring it was optimally configured to cater to the organization's requirements.
- Taking a pivotal role in upholding the security of the entire infrastructure. This involved implementing robust security measures, staying vigilant for potential threats, and ensuring strict adherence to industry regulations and standards.
- Managing the procurement and administration of hardware and software resources essential for the organization's daily operations. I was responsible for evaluating various vendors, skillfully negotiating contracts, and keeping an accurate inventory of our technological assets.
- Developing and upkeeping comprehensive backup and disaster recovery strategies. This was a crucial aspect of my role to guarantee the ability to retrieve critical data in scenarios such as hardware failures, data breaches, or unforeseen emergencies.
- Spearheading the management of Office 365 services. This encompassed a variety of tasks including:
- User Management, which involved creating, updating, and removing user accounts, as well as skillfully assigning licenses and permissions in alignment with users' roles.
- Overseeing Exchange Online Administration, which encompassed managing email accounts and configurations, including implementing security measures and policies.
- Supervising SharePoint Online Administration, which entailed creating and maintaining SharePoint sites, libraries, permissions, and collaboration features.
- Taking charge of Microsoft Teams Administration, including managing Teams and channels, controlling security settings, and facilitating integrations with external applications.
- Handling Office 365 Groups Management, which involved creating and maintaining groups across Office 365 applications, and meticulously determining membership and access rights.
- Ensuring Security and Compliance across Office 365 services, comprising tasks such as configuring multi-factor authentication and data loss prevention, and ensuring adherence to industry-specific regulations.
- Managing License Management, entailing the acquisition, assignment, and tracking of licenses for Office 365 applications, as well as optimizing costs.
- Providing Reporting and Analytics, which encompassed monitoring usage trends, performance metrics, and user adoption rates for various Office 365 applications.
Technical Support Specialist
Microsoft
Hyderabad
01.2019 - 04.2021
- As a dedicated Technical Support Specialist for Microsoft's Office 365, I played a pivotal role in providing expert assistance to users navigating the intricacies of the Office 365 suite
- My responsibilities encompassed a range of critical tasks:
- Delivered comprehensive technical support to users, addressing inquiries, troubleshooting issues, and offering solutions to optimize their experience with Office 365
- Diagnosed and resolved complex technical problems, ensuring minimal disruption to users' workflow and productivity
- Demonstrated an in-depth understanding of the Office 365 suite, its applications, features, and integration possibilities, effectively conveying this knowledge to users
- Collaborated closely with users through various communication channels, including phone, email, and chat, guiding them through technical challenges and resolutions
- Maintained detailed records of user interactions, troubleshooting steps, and solutions provided, contributing to an extensive knowledge base
- Stayed updated with the latest Office 365 updates, enhancements, and technical developments to offer cutting-edge solutions to users
- Collaborated with internal teams for complex issues requiring escalated support, ensuring prompt and effective resolutions.
Lead Generation Specialist
Motivity Labs
Hyderabad
09.2011 - 05.2012
- Strategically identified, assessed, and prioritized potential clients, aligning initiatives with company objectives
- Cultivated and nurtured robust relationships with critical accounts and strategic partners, fostering long-term collaborations
- Swiftly addressed, tracked, and adeptly converted sales inquiries using diverse communication channels such as email, phone, and face-to-face interactions
- Successfully drove the achievement of ambitious revenue targets through proactive sales initiatives
- Diligently monitored and meticulously documented activities, providing insightful business intelligence that guided the company's strategic trajectory
- Successfully managed accounts and achieved revenue growth targets for IT services sales
- Ensured adherence to quality standards and processes during customer acquisition and proposal submission
- Efficiently handled bid management processes and maintained the CRM database
- Provided valuable feedback to senior management to optimize business development strategies
- Fostered strong customer relationships, identifying, and capitalizing on further sales opportunities
- Collaborated with the Marketing Manager to develop effective marketing campaigns supporting sales strategies
- Applied project management standards in preparing bids, contracts, and managing the sales process.
Business Development Executive
Sparsh Communications
Hyderabad
11.2010 - 09.2011
- Achieved sales objectives and generated leads through initiative-taking outreach
- Conducted effective client presentations to highlight the value proposition of products and services
- Implemented strategies to enhance customer experience and boost sales efficiency
- Managed and nurtured client relationships to build lasting partnerships.
Business Development Manager
USCreativeDesigns.com
Guntur
03.2010 - 11.2010
- Conducted client meetings, both online and in person, to understand their specific needs
- Acquired leads through bidding on various freelancer platforms
- Successfully interpreted client requirements to guide the design team effectively
- Utilized innovative approaches to redefine design briefs and meet project constraints
- Implemented diverse marketing methods to generate leads
- Managed and led a high-performing design team.
Business Support Executive
Ybrant Digital
Hyderabad
02.2008 - 03.2010
- Communicated effectively with clients to understand project scopes and requirements
- Managed web content and supported technical upgrades for improved website performance
- Handled invoicing and maintained CRM tools for sales-related entries
- Conducted campaign setups, tracking, and managed email marketing activities using DirectTrack/LinkTrust
- Provided comprehensive support to ensure smooth project execution and client satisfaction.
Education
Bachelor of Science - Computer Science
Mahatma Gandhi Kashi Vidyapeeth
Varanashi 03.2007 - 04.2010
Intermediate -
Andhra Christian College
Guntur, Andhra PradeshSkills
Office 365 Administrationundefined
Timeline
Senior Technical Lead
DVE Business Solutions
03.2023 - Current
Senior Software Engineer
DVE Business Solutions
06.2020 - 03.2023
Technical Support Specialist
Microsoft
01.2019 - 04.2021
IT Manager and Office 365 Administrator
DVE Business Solutions
10.2014 - 03.2020
Lead Generation Specialist
Motivity Labs
09.2011 - 05.2012
Business Development Executive
Sparsh Communications
11.2010 - 09.2011
Business Development Manager
USCreativeDesigns.com
03.2010 - 11.2010
Business Support Executive
Ybrant Digital
02.2008 - 03.2010
Bachelor of Science - Computer Science
Mahatma Gandhi Kashi Vidyapeeth
03.2007 - 04.2010
Intermediate -
Andhra Christian College
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