Samuvel J

Chennai

Summary

Dynamic Customer Order Specialist with proven expertise at Lalithaa Jewellery Mart Retail Ltd, excelling in accurate order fulfillment and complaint resolution. Skilled in enhancing customer experiences through effective communication and upselling strategies, consistently delivering timely updates and product knowledge to drive sales and satisfaction.

Analytical Customer Order Specialist with energetic personality and skill to handle multiple tasks and resolve issues quickly. Flexible individual works long hours to achieve customer satisfaction. Dedicated to improving overall customer experiences.

Overview

years of professional experience

Work History

Customer Order Specialist

Lalithaa Jewellery Mart Retail Ltd

07.2021 - Current

Contacted vendors to determine shipping dates and availability for specific items to notify customers.
Established effective working relationships with internal employees, vendors, shipping company contacts, and customers.
Positively engaged with customers to understand needs and responded appropriately to questions.
Assisted customers by walking through online ordering processes.
Monitored orders and delivered status updates to customers regarding arrivals.
Described product highlights and benefits to help guide purchasing decisions.
Assisted call-in customers with questions and orders.
Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.

Education

Bachelor of Arts - Bachelor of Business Administration

Annamalai University

Chennai, India

03-2024

High School Diploma -

CHSS Higher Secondary School

Chennai, India

04-2014

Skills

Accurate order fulfillment
Upselling strategies
Timely order fulfillment
Order monitoring
Material returns processing
Written and oral communication
Improvement processes
Skilled in
Customer experiences

Complaint resolution
Point-of-sale system
Delivery management
Payment processing
Contract negotiation
Product demonstration
Product promotions
Business development

Languages

English

Bilingual or Proficient (C2)

Tamil

Bilingual or Proficient (C2)

Hindi

Intermediate (B1)

Timeline