Skilled and effective customer service professional with over 15+ years of experience as a Service Engineer/Manager in the Healthcare/Pharma/Diagnostics industry. Experienced in biotechnology, medical devices, life sciences, healthcare, analytical instruments, and bioprocess instruments. Dedicated, resourceful, and innovative instrument service professional with 15+ years of experience in after-sales service and compliance activities. Proven track record in resolving and reducing customer complaints and meeting service level agreements. Strong organizational abilities and a commitment to excellence. Eager to grow and develop in a service management environment. Brings understanding of customer service principles and the ability to quickly learn and apply new information.