Samyuktha Suriyanarayanan
Chennai
Summary
Dynamic and results-oriented Regional Sales Manager with 3+ years of experience leading high-performing teams across ANZ and APAC. Demonstrated expertise in driving sales performance, customer success, and strategic account management. Skilled in building strong, long-lasting relationships with key stakeholders and delivering tailored solutions that align with customer objectives. Proven ability to maximise ROI, drive customer satisfaction, and capitalize on upsell and cross-sell opportunities. Expert in collaborating with Customer Success teams to optimize customer retention, drive growth, and ensure the seamless delivery of value to clients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Regional Sales Manager-CRM-BIGIN
Zoho
12.2019 - 05.2023
- Managed and developed a diverse sales team, creating a collaborative environment focused on achieving business growth and meeting regional sales targets. Fostered a performance-driven culture, promoting accountability and continuous improvement, resulting in exceeding sales goals and enhanced team performance.
- Worked closely with the customer success team to develop and implement sales and retention strategies, improving workflow efficiency and product adoption, resulting in a 30% increase in customer retention and enhanced upsell opportunities.
- Served as the main point of contact for key customer accounts, aligning CRM solutions with business objectives, managing escalations, and building long-term partnerships as a trusted advisor.
- Traveled extensively across ANZ and APAC to strengthen customer relationships, organizing and hosting high-profile trade shows that highlighted product offerings and fostered direct client engagement.
- Led quarterly business reviews (QBRs) with clients to assess performance against KPIs, identify new opportunities, and ensure continued alignment of solutions with customer goals.
- Resolved escalations and red accounts, working with technical teams to resolve critical issues, achieving a 15% reduction in churn and improving overall customer satisfaction.
- Partnered with customer support and technical teams to proactively resolve issues, reducing escalations by 25% and ensuring consistent, high-touch support throughout the customer lifecycle.
- Delivered data-driven insights using market research and performance metrics to inform account strategies, optimize workflows, and enhance value, contributing to 10% revenue growth across the portfolio.
- Built and maintained strong C-level relationships, facilitating business-critical decisions and enhancing the customer experience, leading to high levels of customer satisfaction and long-term loyalty.
Education
Bachelor of Science - COMPUTER APPLICATIONS
SRM Institute of Science And Technology
Chennai, India04.2019
Skills
- Leadership & Team Management
- Enterprise Architecture & SaaS Consulting
- Client Relationship Management
- Customer Success Alignment
- Stakeholder Management
- Market Research & Competitive Analysis:
- Data-Driven Decision Making
- Sales Strategy and Business Development
- Problem Solving & Analytical Thinking
- Cross-functional Collaboration
- Communication skills
Accomplishments
- Recognized for exceptional performance, resulting in a promotion to Regional Sales Manager; led and managed a high-performing team to exceed sales targets and deliver outstanding results across the region.
- Drove a 50% increase in sales by focusing on strategic account management, aligning Zoho's CRM (Bigin) platform with client needs, and identifying growth opportunities to maximize ROI across the region.
- Enhanced customer loyalty by driving proactive relationship management, delivering tailored onboarding experiences, and ensuring the successful implementation of CRM solutions.
- Effectively managed and resolved red accounts, ensuring prompt issue resolution and maintaining continuous engagement with at-risk customers, reducing churn.
Certification
Certificate in Digital Marketing, 2023
Languages
Tamil
English
Hindi
Timeline
Regional Sales Manager-CRM-BIGIN
Zoho
12.2019 - 05.2023
Certificate in Digital Marketing, 2023
Bachelor of Science - COMPUTER APPLICATIONS
SRM Institute of Science And Technology
Similar Profiles
Godwin XavierGodwin Xavier
Delivery Manager at ZohoDelivery Manager at Zoho
KIRTI PURSWANIKIRTI PURSWANI
PRESALES ENGINEER at ZohoPRESALES ENGINEER at Zoho
Anselmo SuarezAnselmo Suarez
Presales Engineer at ZohoPresales Engineer at Zoho