Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sana Adil

Boutique Executive
New Delhi

Summary

Seeking a challenging career with a progressive organization that provides an opportunity to capitalise my knowledge and experience in the field of customer experience. Focused and adaptable,bringing more than 12 years of flying experience and unsurpassed dedication to mission targets.

Overview

21
21
years of professional experience
2
2
years of post-secondary education
3
3
Languages

Work History

Boutique Executive

ITC MAURYA Hotels
New Delhi
09.2021 - Current


  • Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
  • Built boutique's reputation for effectively serving guests/ customers through careful staff management, effective customer relations and smooth service delivery.
  • Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
  • Oversaw merchandising strategies to effectively showcase products with eye-catching displays.
  • Managed team of full-time and part-time staff, trained new workers and monitored performance.
  • Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Grooming and Aviation trainer

CITA
New Delhi
12.2019 - 09.2021
  • Implemented diverse instructional methods, optimizing trainee engagement.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Introduced standardized training for cohesive learning environments.
  • Developed individualized training plans to achieve staff readiness.

Cabin Senior

Qatar Airways
Doha
12.2009 - 11.2017
  • Managed a team of multi national crew members coached new joiners and junior cabin crew members inflight.
  • Setting goals,expectations and motivating the team through pre flight briefings.
  • Lead,coach and train new cabin crew regularly verify their performance with respect to-safety and product knowledge through inflight assessments.
  • Ensuring highest level of performance and standards are met through continuous monitoring and constructive feedback
  • Ensures crew secure galleys and cabin with a high level vigilance and practice.
  • Supervising and helping crew while performing other duties such as customer relations, duty free sales and proper aircraft handover on layovers.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Completed pre-flight safety checks to reinforce passenger safety.
  • Used excellent customer service skills in addressing passengers' needs.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Answered passenger questions and provided solutions to issues arising during flights.

Business/First class Crew

Qatar Airways
01.2011 - 01.2014

Cabin crew

Qatar Airways
01.2009 - 01.2011
  • Performs checks on aircraft safety and service equipment
  • Inspects and ensures sufficient meals/beverages and other requirements areloaded appropriately
  • Follow up with customer compliments or suggestions and action the same with thecrew.

Cabin Crew

Jet Airways
01.2006 - 01.2009


  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.

St Francis Convent School
01.2002 - 01.2003

Education

Commerce & Business Studies

St Francis Sr Sec Convent School
Uttar Pradesh
04.2004 - 03.2005

Diploma - Aviation

Frankfinn Institute of Aviation And Hospitality
New Delhi
04.2005 - 03.2006

Skills

Teamwork and Collaboration

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Timeline

Boutique Executive

ITC MAURYA Hotels
09.2021 - Current

Grooming and Aviation trainer

CITA
12.2019 - 09.2021

Business/First class Crew

Qatar Airways
01.2011 - 01.2014

Cabin Senior

Qatar Airways
12.2009 - 11.2017

Cabin crew

Qatar Airways
01.2009 - 01.2011

Cabin Crew

Jet Airways
01.2006 - 01.2009

Diploma - Aviation

Frankfinn Institute of Aviation And Hospitality
04.2005 - 03.2006

Commerce & Business Studies

St Francis Sr Sec Convent School
04.2004 - 03.2005

St Francis Convent School
01.2002 - 01.2003

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Sana AdilBoutique Executive