Sana Bhaldar
Manager - Communications & Corporate Affairs
Mumbai
Summary
A results-driven professional with over four years of experience in customer service, currently serving as Manager – Communications & Corporate Affairs. Possesses strong expertise in corporate communications, public relations, event coordination, and stakeholder engagement. Recognized for a professional demeanor, effective team leadership, and a commitment to delivering high-quality service and consistent brand messaging.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Manager - Communications & Corporate Affairs
RBL Bank
Mumbai
05.2023 - Current
- Prepared and distributed press releases to media outlets.
- Developed and executed marketing and PR campaigns.
- Coordinated with internal teams and external PR agencies.
- Organized PR events and managed vendor relations for event logistics and giveaways.
- Handled media inquiries and drafted customer communications (email, SMS, letters).
- Maintained customer communication records and reporting.
- Contributed to the creation of the annual report.
- Supported participation in industry awards and recognition programs.
- Managed internal rewards and recognition events.
- Accomplished multiple tasks within established timeframes.
Verification Analyst
Sterling Talent Solutions
Mumbai
07.2021 - 05.2023
- Verified education, employment, credentials, and references for multiple clients.
- Handled client escalations and resolved queries via email, calls, and chat.
- Coordinated with candidates to collect documents and provide clarification.
- Liaised with universities, employers, and third-party vendors for background checks.
- Prepared and submitted post-verification reports within deadlines.
Customer Service Representative
Concentrix
Mumbai
07.2020 - 06.2021
- Addressed customer inquiries and resolved issues promptly.
- Provided detailed account information and performed account modifications as required.
- Documented customer interactions and follow-up actions thoroughly.
- Collaborated with team members to enhance service delivery and escalate complex cases.
- Conducted research to provide accurate solutions and referred customers to appropriate resources.
Customer Finance Advisor
Tech Mahindra Business Services
Mumbai
08.2017 - 03.2020
- Contact clients to discuss debt situations and offer personalized payment solutions.
- Negotiate payment plans that accommodate clients' financial circumstances while ensuring debt recovery.
- Provide comprehensive advice on various payment options available.
- Maintain accurate customer records, documenting all communications and agreements.
- Handle incoming inquiries from clients and stakeholders effectively.
Sr. Customer Service Representative
Tech Mahindra Business Services, Mumbai
Mumbai
07.2015 - 12.2016
- Responded to customer inquiries and identified their needs
- Provided accurate information about products and services
- Processed orders, handled billing, and managed account changes
- Resolved complaints and coordinated returns efficiently
- Maintained detailed records of customer interactions and updates
- Collaborated with team members to improve service delivery and customer satisfaction
Customer Service Representative
Serco Global Services
Mumbai
02.2013 - 06.2015
- Addressed customer inquiries and resolved concerns promptly.
- Delivered detailed information on products and services offered.
- Processed orders, managed billing, and facilitated payment transactions.
- Maintained accurate records of customer interactions and account modifications.
- Collaborated with team members to enhance customer satisfaction and service efficiency.
Education
XII -
Sharjah Indian School
UAE 04.2009 - 03.2011
X -
Sharjah Indian School
UAE 04.2007 - 03.2009
B.Com -
Mewar University
India 04.2011 - 03.2014
Skills
- MS Office
- Excel
- MS Office
Marketing
Vendor negotiation
Vendor relationships
Vendor negotiations
Relationship building
Marketing strategy
Personal Information
- Date of Birth: 09/12/92
- Nationality: Indian
- Marital Status: Single
Timeline
Manager - Communications & Corporate Affairs
RBL Bank
05.2023 - Current
Verification Analyst
Sterling Talent Solutions
07.2021 - 05.2023
Customer Service Representative
Concentrix
07.2020 - 06.2021
Customer Finance Advisor
Tech Mahindra Business Services
08.2017 - 03.2020
Sr. Customer Service Representative
Tech Mahindra Business Services, Mumbai
07.2015 - 12.2016
Customer Service Representative
Serco Global Services
02.2013 - 06.2015
B.Com -
Mewar University
04.2011 - 03.2014
XII -
Sharjah Indian School
04.2009 - 03.2011
X -
Sharjah Indian School
04.2007 - 03.2009
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