Sana Chatterjee
D-305, CASA GRAND FERNS, TAMBARAM WEST
Summary
Seasoned Lead Cabin Attendant with comprehensive background in providing stellar customer service in high-paced, international airline environments. Strengths include ability to handle multiple tasks efficiently, maintain composure under pressure, and communicate effectively with diverse groups of people.
Passionate and dedicated professional with a strong sense of responsibility. Seeking an environment to utilize skills and contribute to growth. Committed to continuous learning and taking on additional responsibilities to enhance professional development.
Overview
13
13
years of professional experience
Work History
CORE LEAD CABIN ATTENDANT
Indigo Airlines
CHENNAI
10.2023 - Current
- Mentoring a team of Lead Attendants and Cabin Attendants.
- Managing team audit reports, enhancing customer experience, and implementing robust feedback management systems.
- Team leadership and management.
- Constant performance analyses and compliance.
Lead Cabin Attendant
Indigo Airlines
Chennai
01.2016 - 09.2023
- Conducting pre flight briefings
- Maintaining flight reports
- Delegation of duties to meet company regulations
- Making in-flight safety announcements, monitor, supervise and ensure the safety of the flight crew, along with assisting passengers, ensuring timely meal service and ensuring safety measures are followed.
Cabin Attendant
Indigo Airlines
Chennai
01.2013 - 01.2016
- Checking safety equipments, welcome passengers and assist them to their seats, providing special assistance to passenger with reduced mobility and to passengers who require special attention
- Serving meals and drinks to all pre booked customers and encouraging sales
- Providing Safety briefings to passengers on emergency exits and passenger with special needs.
On Job Trainee
The park
Kolkata
07.2013 - 12.2013
- Provide support in the Day-to-Day operations of hotel including Housekeeping, booking, guests service, kitchen, butler service, in room dining, banquet functions and bar operations.
On Job Trainee
ITC Sonar Bangla
Kolkata
06.2013 - 07.2013
- Provide support in the Day-to-Day operations of hotel including Housekeeping, booking, guests service, kitchen, butler service, in room dining, banquet functions and bar operations.
On Job Trainee
Taj Hotel
Kolkata
06.2013 - 07.2013
- Provide support in the Day-to-Day operations of hotel including Housekeeping, booking, guests service, kitchen, butler service, in room dining, banquet functions and bar operations.
On Job Tainee
Hayatt Hotel
Kolkata
05.2013 - 06.2013
- Provide support in the Day-to-Day operations of hotel including Housekeeping, booking, guests service, kitchen, butler service, in room dining, banquet functions and bar operations.
Trainee
Make My Trip
Kolkata
01.2012 - 01.2013
- Collection of customers data on field , visiting corporate offices, making itinerary and selling products.
Education
B.B.A in AVIATION, HOSPITALITY & TRAVEL TOURISM -
ANNAMALAI UNIVERSITY
Kolkata01.2014
XII -
Khalsa Model Senior Secondary School
Kolkata01.2011
X -
Khalsa Model Senior Secondary School
Kolkata01.2009
Skills
- Certified first aider
- Passenger Assistance
- Conflict and problem solving
- Time management
- Spontaneous decision making
- Emotional intelligence
- Adaptability
- Empathetic and solution centric
- Team Management
- Team Motivation
Accomplishments
- Appreciated by innumerable passengers through passengers feedback system of the airline feedback system.
- High NPS scorer.
Personal information
Mother's name - Soma Chatterjee.
Father's name - Late Babu Chatterjee.
Date of Birth - 06.05.1994.
Nationality - Indian.
Passport details - T8401973
Height - 169 cm.
Weight - 63 kg.
Languages
- English
- Hindi
- Bangla
Timeline
CORE LEAD CABIN ATTENDANT
Indigo Airlines
10.2023 - Current
Lead Cabin Attendant
Indigo Airlines
01.2016 - 09.2023
On Job Trainee
The park
07.2013 - 12.2013
On Job Trainee
ITC Sonar Bangla
06.2013 - 07.2013
On Job Trainee
Taj Hotel
06.2013 - 07.2013
On Job Tainee
Hayatt Hotel
05.2013 - 06.2013
Cabin Attendant
Indigo Airlines
01.2013 - 01.2016
Trainee
Make My Trip
01.2012 - 01.2013
B.B.A in AVIATION, HOSPITALITY & TRAVEL TOURISM -
ANNAMALAI UNIVERSITY
XII -
Khalsa Model Senior Secondary School
X -
Khalsa Model Senior Secondary School
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