Sana Ghanchi
Mumbai
Summary
Dynamic Community Sales Manager at Mentormyboard Pvt Ltd with a proven track record in revenue generation and client engagement. Expert in consultative selling and CRM utilization, I excel in understanding client needs and driving membership growth. Recognized for enhancing customer satisfaction through effective communication and relationship building.
Overview
11
11
years of professional experience
Work History
Community Sales Manager
Mentormyboard pvt Ltd
mumbai
02.2024 - Current
- Generated revenue through effective sales strategies and operational activities.
- Responded promptly to customer inquiries, improving overall satisfaction levels.
- Effectively communicate the features, benefits, and value proposition of programs to potential clients.
- Conduct consultative sales conversations to understand clients' goals, challenges, and aspirations.
- Recommend the most suitable programs/membership to meet the specific needs and preferences of each client.
- Utilized CRM software to track leads and monitor sales goals.
- Address any questions, concerns, or objections raised by clients, and provide clear and compelling responses.
- Drove initiatives to grow community membership and engagement.
- Conducted market research to identify growth opportunities and analyze competitors.
- Managed online community to enhance brand loyalty and interaction.
- Resolved customer issues swiftly to enhance loyalty and retention.
Senior Academic Counselor
Jetking Pvt Ltd
mumbai
11.2021 - 12.2023
- Guided students in academic and career counseling to achieve educational objectives.
- Advised on course selections to align with students' career goals.
- Facilitated workshops enhancing student engagement and success rates.
- Managed pan-India franchise customer service for student inquiries and support.
- Provided information and guidance on course offerings to prospective students.
- Generated walk-ins for franchises through effective communication strategies.
- Streamlined processes for revenue generation related to student services.
Assistant Customer Executive Manager
Kotak Mahindra Bank
Vile Parle East
01.2016 - 01.2017
- Generated business growth through identification of prospects and sales of financial products.
- Cultivated client relationships to boost customer loyalty and satisfaction.
- Delivered exceptional lobby service, simplifying banking processes for customers.
- Promoted high customer satisfaction by promptly resolving issues with knowledgeable service.
- Identified customer needs efficiently to provide tailored solutions.
- Conducted meetings with clients to assess needs and showcase product offerings.
- Maintained accurate client records to support effective business operations.
- Managed cash transactions while ensuring compliance with bank policies.
Remittance Officer
IndusInd Bank Limited
Nariman Point
09.2014 - 12.2015
- Minimized operational errors and prevented fraud through diligent processes.
- Maintained accurate registers and vouchers to ensure reliable record-keeping.
- Processed vendor payments in cash while reconciling COFA cash account entries.
- Reconciled accounts daily to uphold financial accuracy.
- Reported counterfeit notes to RBI monthly to ensure compliance.
- Managed bait currency register for effective tracking of operational cash flows.
- Handled cash deposits of Rs 10-15 Crores from customers and banks independently.
- Assisted clients with account inquiries, resolving issues promptly and efficiently.
Education
PGDB - Banking and Finance
IFBI Institute
01.2014
B.Com -
SVKM's Narsee Monjee College Of Commerce And Economics
03.2013
H.S.C -
SVKM's Narsee Monjee College Of Commerce And Economics
03.2010
S.S.C -
SVKM's Goklibai Punamchand Pitamber High School
03.2008
Skills
- Customer relationship management
- Sales strategies and CRM utilization
- Spreadsheet proficiency
- Presentation skills
- Self-confidence and self-motivation
- Effective communication
- Team collaboration
- Client needs assessment and engagement
- Active listening and empathy
- Time management strategies
- Consultative selling
- Revenue generation and problem solving
- Relationship building
- Internet research and social media engagement
- Finacle and OmniFlow expertise
- Citrix experience
Languages
- English
- Gujarati
- Hindi
- Marathi
Personal Information
- Date of Birth: 06/24/92
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Community Sales Manager
Mentormyboard pvt Ltd
02.2024 - Current
Senior Academic Counselor
Jetking Pvt Ltd
11.2021 - 12.2023
Assistant Customer Executive Manager
Kotak Mahindra Bank
01.2016 - 01.2017
Remittance Officer
IndusInd Bank Limited
09.2014 - 12.2015
PGDB - Banking and Finance
IFBI Institute
B.Com -
SVKM's Narsee Monjee College Of Commerce And Economics
H.S.C -
SVKM's Narsee Monjee College Of Commerce And Economics
S.S.C -
SVKM's Goklibai Punamchand Pitamber High School
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