Sana Kamat
Umm Al Quwain
Summary
Dynamic Assistant Front Office Manager with proven expertise at Umm Al Quwain, adept at optimizing occupancy and enhancing guest satisfaction through exceptional customer service and conflict resolution. Skilled in property management systems, I consistently deliver high-quality service, driving loyalty and repeat visits while effectively managing front desk operations.
Overview
13
13
years of professional experience
Work History
Asst. Front Office Manager
Umm Al Quwain
09.2021 - Current
- Lead and manage front office staff, enhancing team performance through effective training and mentorship
- Ensure exceptional guest satisfaction by promptly addressing inquiries, complaints, and special requests
- Oversee efficient check-in and check-out processes, prioritizing a welcoming experience
- Optimize occupancy and revenue through strategic management of room availability, bookings, and rates
- Develop staff schedules to guarantee optimal coverage during peak and off-peak times
- Generate detailed reports on front office operations, occupancy rates, and guest feedback for management review
- Collaborate with housekeeping, maintenance, and other departments to deliver seamless guest services
- Implement and uphold front office policies and procedures, ensuring operational efficiency and consistency
- Manage and ensure effective use of the front office management system, providing necessary staff training
- Cultivate strong guest relationships, enhancing loyalty and encouraging repeat visits
- Prepare for and lead emergency management efforts to ensure the safety of guests and staff
Duty Manager
YU HOTEL, GOA
Goa
12.2019 - 04.2021
- Efficiently greet, register, and assign rooms to guests while ensuring a seamless check-in process
- Implement strict key control and security measures for enhanced guest safety
- Handle telephone operations and manage guest communication, including wake-up calls
- Organize and manage incoming mail, ensuring timely distribution
- Provide expert guidance on hotel amenities, local attractions, and travel directions
- Maintain accurate records of room availability and guest accounts using front office systems
- Process guest payments, compute bills, and confirm reservations effortlessly
- Post charges to guest folios and arrange reservations for dining, transportation, and entertainment
- Secure guests' valuables in the hotel safe, ensuring peace of mind
- Facilitate smooth guest check-out experiences while gathering feedback on their stay
- Champion Brand Voice and initiatives, enhancing loyalty programs and associate engagement
Front Office Executive
WATERSTONES HOTEL & CLUB, MUMBAI
Mumbai
04.2017 - 09.2019
- Efficiently greeted, registered, and assigned rooms to guests, ensuring a seamless check-in process
- Maintained proper key control and implemented effective security measures
- Handled telephone operations, including messaging and wake-up call setups, in absence of the designated operator
- Managed incoming mail, messages, and inquiries regarding hotel services, enhancing guest satisfaction
- Accurately maintained room availability records and guest accounts, utilizing the front office computer system
- Processed guest payments and computed bills with attention to detail
- Coordinated reservations for rooms, dining, and entertainment, maximizing guest convenience
- Safeguarded guests' valuables in the hotel safe, boosting their confidence in hotel security
- Conducted guest check-outs, gathering feedback on their stay to improve future service
- Promoted Brand Voice and initiatives, building strong brand awareness and guest loyalty
- Delivered exceptional guest relations, resolving complaints in alignment with company policy
- Ensured high-quality assurance through consistent guest feedback and audit ratings
- Collaborated with other departments to ensure smooth coordination of hotel activities
- Complied with safety protocols and communicated any concerns to management promptly
- Participated in meetings and training sessions to stay updated with industry standards
Asst. Front Office Manager
PENINSULA REDPINE
Mumbai
12.2015 - 09.2016
- Welcome and register guests, offering them services and competitive room rates
- Manage guest check-ins and checkouts with professionalism and personalized attention
- Issue room keys and relay instructions to Bell Person
- Modify and confirm reservations using the Lodging Management System
- Maintain records of room availability and guest accounts, posting charges accurately
- Uphold the hotel's high standards of service and hospitality
- Deliver exceptional service quality to guests
- Ensure all updated reports are run and verified
- Organize and track incoming mail efficiently
- Address pending traces, special requests for arrivals, and room discrepancies
Collection Officer
LAXMIKANT VENTURES
Mumbai
02.2012 - 12.2012
- Conduct timely calls to customers for recovery of unpaid dues and outstanding balances
- Coordinate collection executives for payment pick-up services
- Resolve customer issues related to outstanding balances efficiently
- Organize and dispatch demand letters to customers
- Send reminder emails to clients regarding overdue payments
Education
MBA - Human Resources Management
Symbiosis University
Pune 06-2024
B.A. -
KALINA UNIVERSITY
Mumbai06-2023
Diploma - IATA & Hospitality
FRANK FINN INSTITUTE IN HOSPITALITY TRAVEL & TOURISM
Mumbai01-2014
Skills
- Property Management Systems
- Reservation management
- Front desk operations
- Complaint resolution
- Email management
- Customer service
- Conflict resolution
Hobbies and Interests
- Listening to music
- Reading books
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 07/27/94
- Nationality: Indian
- Marital Status: Single
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Asst. Front Office Manager
Umm Al Quwain
09.2021 - Current
Duty Manager
YU HOTEL, GOA
12.2019 - 04.2021
Front Office Executive
WATERSTONES HOTEL & CLUB, MUMBAI
04.2017 - 09.2019
Asst. Front Office Manager
PENINSULA REDPINE
12.2015 - 09.2016
Collection Officer
LAXMIKANT VENTURES
02.2012 - 12.2012
MBA - Human Resources Management
Symbiosis University
B.A. -
KALINA UNIVERSITY
Diploma - IATA & Hospitality
FRANK FINN INSTITUTE IN HOSPITALITY TRAVEL & TOURISM
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