Sana Khan
Mumbai
Summary
Detailed-oriented and reliable professional with 4+ years of experience in document verification (US process). Skilled in data accuracy, compliance, and administrative support. Seeking a work-from-home opportunity in back office, customer support or operations where i can contribute to efficiency and quality outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Verification specialist
Sterling ( A First Advantage company)
01.2022 - Current
- Collaborated with team members to achieve target results.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Picked up additional tasks to aid team success.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Trained and mentored employees to maximise team performance.
- Prepared range of written communications, documents and reports.
Education
University of Mumbai
Mumbai, IN-MH01-2016
Certificate of Higher Education - HSC
Anjuman Islam Allana JR college
Mumbai, IN-MH01-2010
SSC
Anjuman Falahul Islam
Mumbai, IN-MH01-2008
Skills
- Customer relationship management
- Quality assurance
- Data verification
- Compliance monitoring
- Team collaboration
- Report preparation
- Mentorship
- Communication skills
- MS Office Suite
- Administrative support
Languages
Urdu
First Language
Hindi
Proficient
C2
English
Proficient
C2
Certification
- MSCIT certified
Interests
- Cooking
- reading
- shopping
- Decorations
- Travelling
Timeline
Verification specialist
Sterling ( A First Advantage company)
01.2022 - Current
University of Mumbai
Certificate of Higher Education - HSC
Anjuman Islam Allana JR college
SSC
Anjuman Falahul Islam