SANA LATIF
Srinagar
Summary
Certified Scrum Master with over 13+ years of rich experience in Investment Banking Operations. Proficient in managing teams for running successful service & process operations. Facilitated daily stand-ups and retrospective meetings. Gained experience in numerous process improvement projects based on operational excellence initiatives with respect to cost, time over-runs and quality compliance. Liaised with project stakeholders to ensure alignment and delivery of project goals. Implemented Agile best practices and maintained Scrum boards. Excellent interpersonal, communication and organizational skills with proven aptitude in team management and customer relationship management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager
Citi Bank
09.2016 - 01.2024
- Implemented a coaching and mentoring program to develop the leadership skills of team members
- Identified and resolved conflicts between team members to ensure a successful project delivery
- Utilized Agile methodology and tools to ensure a successful product launch
- Collaborated with the development team to ensure tasks were completed on time and met quality standards
- Created an effective risk management plan that identified, assessed, and mitigated risks to the project
- Developed a comprehensive project plan that incorporated risk management, resource allocation, and timeline tracking
- Developed a project plan that successfully delivered a project ahead of schedule and within budget
- Managed inter-departmental communication to ensure all team members were on the same page
- Implemented processes and procedures to ensure compliance with Agile/Scrum principles
- Collaborated with product owners to prioritize tasks and ensure product requirements were met
- Ensured sprint deliverables and objectives were met on time and within budget
- Resolved conflicts and challenges within the team in a timely and effective manner.
Team leader
Jp Morgan chase
03.2012 - 09.2014
- Visited UK for migrations in July2012; tracked the performance, production, and quality of the team
- Gained knowledge of financial instruments such as Equity, fixed income, money markets
- Authenticated specialized processing tasks such as SLR, pair-offs, tri-party repurchase agreements, Russian payments, ADR's
- Designed and updated standard operating procedures 'SOPs' for clearance and settlement process
- Maintained weekly and monthly accurate volumes / productivity
- Efficiently resolved risk related issues promptly and escalated complex issue to appropriate personnel
- Supported in internal audits as & when required
- Effectively handled client queries and concerns
- Organized trainings for new joiners as well as experienced professionals
- Took conference call with the clients and ensuring that client deliverables are being met
- Conducted QA for the process and allied teams to identify gaps and ensure controls
- Evaluated team performance and provided constructive feedback to help team members improve
- Identified and resolved project issues quickly and efficiently, minimizing their impact on project progress
- Developed and maintained spreadsheets to track project progress, enabling accurate reporting of project status.
Team Leader
State street syntel services
10.2007 - 03.2012
- Led a team of 15 members; organized training for new employees, cross training and acted as a management resource
- Directed the project migration and introduced succession planning model within each region
- Instrumental in migrating internal process like UK, APAC and Ireland in one GTP (Global transaction process) module
- Liaised with the operation teams and the clients to understand and bridge the knowledge gaps
- Coordinated with the clients to get their applications access completed before they go for live production
- Recorded MIS and schedules pertaining to training programs
- Processed transactions within strict deadlines while consistently maintaining high levels of accuracy
- Acted as point of escalation for multiple business units across the organization
- Major Project - GTP Module (Global Transaction Process)
- Subject Matter Expert over operations transfer from teams located in Pune and Mumbai
- Engaged in training, creation of training materials, job aids, project plans and legal documents that ensured the knowledge required to perform the work was successfully transferred over a period of 2 years.
Education
MBA (Finance) -
University of Wales - TASMAC
B.Sc. (Microbiology) -
University of Pune
HSC -
Mallinson Girls High School
SSC -
Presentation Convent High School
Skills
- Fast Learner
- Decision Making
- Computer Skills
- Ability to Multitask
- Adaptability
- Ability to Work Under Pressure
- Time Management
- Microsoft Office
- Problem Solving
- Communication
- Agile Scrum
- Agile Methodologies
Certification
- Certified ScrumMaster, Scrum Alliance, Inc, 01/2024, 01/2024
- Effective Communication Skills, Emotional Intelligence, Assertive Communication certified, Dale Carnegie, 01/2016
Details
Srinagar, Srinagar, Jammu and Kashmir, 9599662665, sanah.latif@icloud.com
Personal Information
Title: CERTIFIED SCRUMMASTER
Timeline
Manager
Citi Bank
09.2016 - 01.2024
Team leader
Jp Morgan chase
03.2012 - 09.2014
Team Leader
State street syntel services
10.2007 - 03.2012
MBA (Finance) -
University of Wales - TASMAC
B.Sc. (Microbiology) -
University of Pune
HSC -
Mallinson Girls High School
SSC -
Presentation Convent High School