Sana Mariam
Customer Relationship Officer
Mangalore
Summary
Proven track record in enhancing customer satisfaction and loyalty at Soel Desserts through effective customer relations and problem-solving skills. Excelled as a Personal Assistant by streamlining travel and household operations, boosting clients' quality of life. Demonstrates exceptional planning, coordination, and communication abilities, ensuring seamless execution of responsibilities.
Overview
3
3
years of professional experience
Work History
Personal Assistant
Russian Family
Bangalore-mangalore
09.2020 - 01.2023
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Kept detailed track of household and maintenance inventory and schedules.
- Helped clients to maintain independence and quality of life.
- Developed and implemented activities to improve clients' quality of life.
- Monitored and reported any changes in clients' physical and mental health.
- Maintained entire family's schedule and organized events.
- Coordinated appointments with medical professionals.
- Provided emotional support and companionship to clients.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
Custormer Relationship Manager
Soel Desserts
Bangalore
01.2022 - 01.2024
- Created customer support strategies to increase customer retention.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat business.
- Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
Education
Grade-10 - SSLC
Gem English School
Bangalore04.2010
EBAC - Commerce
St.Anns
Mangalore04.2013
Bcom - Bcom
St.Alloysius
MangaloreSkills
Customer Relations
Problem-Solving
Excellent Communication
Decision-Making
Planning and Coordination
Flexible and Adaptable
Self-Motivated
Active Listening
Good Telephone Etiquette
Languages
English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Interests
Stock market
Religion
Cooking
Orator
Socialising
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Custormer Relationship Manager
Soel Desserts
01.2022 - 01.2024
Personal Assistant
Russian Family
09.2020 - 01.2023
Grade-10 - SSLC
Gem English School
EBAC - Commerce
St.Anns
Bcom - Bcom
St.Alloysius