Sana Nazneen
Summary
Accomplished HR professional with a proven track record at Amazon India Development Centre, adept in strategic planning and operations management. Excelled in enhancing employee engagement and streamlining HR processes, leveraging skills in stakeholder management and cross-functional teamwork. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
Manager II- People Experience and Technology
Amazon India Development Centre
05.2022 - Current
- Leadership and Team Management : Provide leadership and direction for a group of 86 HR Specialists, focusing on their career development and overall performance. Established performance goals for employees and provided feedback on methods for reaching those milestones. Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- HR Operations and Strategy : Develop, implement, and continuously improve HR products, policies, procedures, and processes to efficiently handle HR service requests and transactions. Collaborate with other Business, Compensation & Benefits, Talent Acquisition, IS, Finance, and other internal partners to ensure performance aligns with SLAs.
- Stakeholder Management : Administer stakeholder management audits and implement departmental strategies. Provide guidance for the HR Operations Centre, enhancing HR technical solutions and Employee Experience initiatives across the business.
- Employee Support and Administration : Lead a team providing first-line assistance on HR administrative matters, resolving issues related to employment, pay, benefits, and employee relations. Manage company-wide core programs including pay planning, rewards, performance management, and leadership development.
- Recruitment and Onboarding : Oversee full-cycle recruitment including advertisement placement, sourcing, interviewing, and managing orientation and onboarding processes. Ensure effective recruitment strategies and alignment with internal hiring needs.
- Performance Management : Achieve performance goals and objectives through global and weekly business reviews, KPIs, and dashboards. Develop and communicate policies, ensuring compliance and consistency while taking corrective actions as necessary.
- Supervision and Conflict Resolution : Perform supervisory responsibilities in line with Amazon's policies, including interviewing, training, motivating employees, and managing workflow. Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground. Communicated clearly with employees and stakeholders to keep everyone on same page and working toward established business goals.
HR Specialist
Amazon India Development Centre
08.2018 - 04.2022
- Employee Support and Administration : Managed leave requests, unpaid absences, compliance issues, new hire audits, and internal transfers for a workforce of approximately 10,000 corporate and customer service employees. Provided comprehensive support on HR-related topics, policies, and resolved issues to maintain smooth operations.
- Policy Communication and Compliance : Ensured effective communication of HR policies and adherence to labor regulations. Provided accommodations to employees as needed to minimize business impact and promote a conflict-free workplace. Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Onboarding and Training : Conducted employee onboarding and organized training and development initiatives to enhance employee skills and integration into the company.
- Employee Engagement and Support : Fostered employee engagement within the team through various HR programs and communication strategies. Addressed employee concerns and implemented initiatives to improve workplace satisfaction.
- Reporting and Analytics : Developed and analyzed reports using metrics to identify gaps, training needs, and areas for improving employee retention. Utilized insights to drive HR improvements and strategic planning.
Executive - HR Employee Life Cycle
Deloitte
01.2018 - 07.2018
- Compliance Management : Managed the compliance process for all employees, ensuring adherence to company policies and legal regulations. Conducted new hire audits and maintained accurate personnel filing for new joiners across multiple locations. Maintained human resources regulatory compliance with local, state and federal laws.
- Documentation and Verification : Issued employment verification letters and No Objection Certificates (NOCs) as required. Addressed and resolved discrepancies related to compliance to ensure consistency and adherence to company standards.
- Employee Satisfaction : Enhanced job satisfaction by promptly resolving issues, introducing new perks and benefits, and organizing team-building activities to foster a positive work environment.
- Communication and Counseling : Drove effective employee communications and provided counseling and guidance to associates across locations. Ensured clear and supportive communication channels to address employee concerns and queries.
- Training and Development : Identified training needs and coordinated the delivery of training programs to enhance employee skills and performance. Facilitated ongoing development to support career growth and organizational objectives.
Analyst - HR
ADP
09.2010 - 05.2015
- HR Shared Services and SAP : Accumulated over 4.5 years of experience in HR shared services and SAP, providing comprehensive support in HR operations and systems management.
- Payroll and Onboarding : Worked onsite with the client's HR team to manage payroll data transitions and onboarding processes for client employees, ensuring smooth integration and data accuracy.
- Reporting and Process Improvement : Provided Management Information System (MIS) reporting data to identify trends and collaborated with teams to drive process improvements and enhance operational efficiency.
- Grievance Handling : Acted as the point of contact for handling employee grievances, coordinating with leaders to resolve issues effectively and maintain a positive work environment.
- Training and Development : Identified training needs, coordinated, and delivered training programs. Provided orientation for new hires and conducted new joiner training sessions to facilitate smooth onboarding.
- Employee Engagement : Managed employee engagement initiatives within the team to boost morale and foster a collaborative workplace culture.
- Client Support : Collaborated closely with client HR teams to provide end-to-end support on HR operations, ensuring alignment with client needs and organizational objectives.
Education
MBA - Human Resources Management
Symbiosis International University
Pune, India04.2017
BBA - Commerce
St.Francis Degree College
Hyderabad04.2010
Skills
- Operations Management
- Strategic Planning
- Performance Management
- Policy Implementation
- Cross-Functional Teamwork
- Team Management
- Key Performance Indicators
- Stakeholder Management
- Corporate HR
- Hire to Retire
- Employee Engagement
Timeline
Manager II- People Experience and Technology
Amazon India Development Centre
05.2022 - Current
HR Specialist
Amazon India Development Centre
08.2018 - 04.2022
Executive - HR Employee Life Cycle
Deloitte
01.2018 - 07.2018
Analyst - HR
ADP
09.2010 - 05.2015
MBA - Human Resources Management
Symbiosis International University
BBA - Commerce
St.Francis Degree College
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