Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Hobbies and Interests
Disclaimer
Timeline
Generic

SANA SAYEED

Dubai,AS

Summary

Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.

Overview

4
4
years of professional experience

Work History

Senior Educational Consultant

Firstsource Solutions
09.2023 - 02.2024
  • Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
  • Conducted thorough market research and analysis, providing valuable insights for client decision-making.
  • Enhanced communication among team members, fostering a collaborative and supportive work environment.
  • Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
  • Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.

Administration Manager

Abdul Wahab Abdullah Marketing Management
08.2022 - 07.2023
  • Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
  • Enhanced staff performance through comprehensive training programs and regular performance evaluations, leading to a more skilled and motivated team.
  • Spearheaded the transition to digital record-keeping, ensuring accurate and easily accessible information for improved decision-making.
  • Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.

Senior Technical Support Executive

Sitel Pvt. Ltd
07.2020 - 03.2022


  • Collaborated with cross-functional teams to resolve product-related issues, enhancing overall product quality.
  • Managed high-volume support tickets, maintaining efficient response times and high-quality resolutions.
  • Mentored junior technical support executives, fostering professional growth and skill development.
  • Implemented new strategies for troubleshooting customer issues, resulting in higher first-call resolution rates.
  • Proactively identified potential system vulnerabilities and implemented necessary security measures to ensure data protection.
  • Led training sessions on new systems or updates within the company to ensure all staff were knowledgeable about technology changes or advancements.
  • Established strong rapport with clients during the resolution process leading to positive feedback from satisfied customers.
  • Worked closely with account management teams to identify upsell opportunities and provide ongoing technical support for key clients.
  • Researched and identified solutions to technical problems.

Education

Master’s (M.B.A) HR -

Shadan College of Computer Studies
Khairatabad, Hyderabad

Graduation (B.Tech CSE) -

Shadan Women’s College of Engineering & Technology
Khairatabad, Hyderabad

Secondary school certificate (M.P.C) -

Sri Chaitanya Junior Kalasala
Himayat Nagar, Hyderabad

High School -

Holy Mary High School
Ac Guards, Hyderabad

Skills

  • Self motivated
  • Self confidence
  • Quick learner
  • Ability to work with a team as well as individually
  • Public Speaking
  • Budget Management
  • Team Building

Languages

English
Hindi
Urdu

Personal Information

  • Date of Birth: 10/29/95
  • Nationality: Indian

Hobbies and Interests

  • Listening Music
  • Playing Games
  • Gaining knowledge in different fields
  • Exploring Places

Disclaimer

I Sana Sayeed, hereby confirm that the information provided above is true to the best of my knowledge and belief.

Timeline

Senior Educational Consultant

Firstsource Solutions
09.2023 - 02.2024

Administration Manager

Abdul Wahab Abdullah Marketing Management
08.2022 - 07.2023

Senior Technical Support Executive

Sitel Pvt. Ltd
07.2020 - 03.2022

Master’s (M.B.A) HR -

Shadan College of Computer Studies

Graduation (B.Tech CSE) -

Shadan Women’s College of Engineering & Technology

Secondary school certificate (M.P.C) -

Sri Chaitanya Junior Kalasala

High School -

Holy Mary High School

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SANA SAYEED