Sana Shaikh
Solapur
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
Work History
Implementation Lead Consultant
Ceridian
6 2023 - Current
- Manage HCM systems, including Dayforce, Workday, and ePay
- Streamline HR processes such as payroll and benefits administration
- Customize and optimize systems for improved efficiency
- Successfully execute end-to-end implementation projects in multiple APAC countries
- Collaborate with cross-functional teams to address country-specific challenges
- Lead implementation of HCM systems across diverse APAC countries
- Ensure compliance with regional regulations and adapt systems to local needs.
Implementation Project Manager
ADP Private Limited
09.2018 - 06.2023
- Have worked on various ADP platforms, including GlobalView (GV), for multiple APAC countries, streamlining processes across the region. Additionally, have experience with Celergo for global operations.
- Acted as a primary contact for the client during the implementation process and discussed the implementation plan and timeline.
- Coordinates efforts of the team who are responsible for the client's start-up and implementation of the ADP system, up to the point where the client can successfully process payroll utilizing the ADP systems.
- Determines client product needs to ensure client expectations are met. Acts as primary contact for the most complex and revenue-intensive analysis to ensure that client requirements and expectations are met, accommodations.
- Manages communications and meetings with internal team members to ensure tasks are being completed and deadlines are met.
- Manages changes in project scope, identifies potential risks, and devises contingency plans to ensure client needs are being met.
- Works closely with the Implementation Team and Sales to provide ongoing client service, finalize implementation, and optimize client experience and satisfaction.
- Developed project plans identifying key issues, approaches and performance metrics.
Implementation Specialist
ADP Private Limited
- Configuring ADP Celergo system as per client requirements
- Handle end to end Implementation process by collaborating with Client, In Country Partners, Partner Managers & Internal support teams
- Has successfully implemented for APAC & EMEA
- Managing implementation activities including time and commitment
- Evaluating and recommending changes to the project management process
- Providing support to the project manager ensuring all project documentation is current and up to date
- Responding to client issues and ensuring resolution of issues
- Growing relationships and building credibility with clients
- Communicating with all parties involved in the implementation process
- To solve potential issues that may prevent the satisfactory and timely completion of the global implementation
- Responsible for Successful transition of Client from Implementation to Service Team & making sure all documents are passed on to the Client Account manager & payroll set up team is updated with all client & country specifics for success of project
- Maintain & Build Good Relations with existing & new Clients through appropriate propositions & ethical methods to optimize Quality of Service, Business Growth & Client Satisfaction.
Payroll Administrator
ADP Private Limited
- Processing Monthly payroll for multiple UK clients with efficiency and accuracy
- Handling payroll related queries of the client and providing them with the solution
- Preparing client specific reports as per the client expectations
- Coordinating with technical support team to have the any new changes moved into the SAP system and performing the necessary testing
- Making sure the system is updated with all the necessary HMRC updates
- Building a healthy relationship with client
- Manage client’s payroll, end to end from inputs to month end reporting
- Meet pre-defined SLAs
- Resolve issues pertaining to the payroll and provide absolute solutions for various queries posed by clients
- Escalations to immediate supervisor at appropriate times and keep them updated on operational aspects.
Process Analyst
Infosys BPM
06.2016 - 07.2018
- Creating purchasing orders and procuring company goods and services based on an approved budget
- Performing research and communicating with vendors and suppliers to find the best goods and services for the company
- Creating a database of invoices, purchase orders, quote requests, vendor, or supplier contracts, and updating it as needed
- Establishing and developing good working relationships with vendors and suppliers
- Reviewing all purchase-related documents for errors before it is sent to the accounting department
- Tracking and maintaining the status of orders and reporting any delivery issues to affected supervisors
- Responding to emergency requests and expediting orders as needed
- Creating monthly and annual purchase reports for management review.
Education
Bachelor of Science -
Solapur University
HSC - undefined
State Board
SSC - undefined
State Board
Skills
Database management
Client facing documentations
Crystel reports viewer
Configuration and management
Project management
Testing and conversion plans
System installation, configuration
Efficient in working on SAP system, CRM tool, Seibel, Epay, HCM, Dayforce and Celergo Tool
Well versed in MS-Office applications with proficiency in excel
Client training
Disclaimer
I vouch for the above-mentioned fact authenticity.
Timeline
Implementation Project Manager
ADP Private Limited
09.2018 - 06.2023
Process Analyst
Infosys BPM
06.2016 - 07.2018
Implementation Lead Consultant
Ceridian
6 2023 - Current
Implementation Specialist
ADP Private Limited
Payroll Administrator
ADP Private Limited
Bachelor of Science -
Solapur University
HSC - undefined
State Board
SSC - undefined
State Board
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