Sana Yusuf
BANGALORE
Summary
Performance-driven Technical Account Manager with experience of 8 years in the startup world, I bring a unique blend of technical expertise and people management skills to drive business growth. Highly adept at managing complex projects and client relationships, bridging the gap between technical and non-technical teams to deliver results.
Overview
8
8
years of professional experience
Work History
Lead Account Manager
URBANPIPER - Leading Restaurant Automation SaaS
05.2021 - Current
- Managed end to end online business of clients like Pizza Hut, Barbeque Nation and Haldiram on food delivery platforms like Swiggy and Zomato
- Responsible for menu management, order flow and online campaigns to enable growth and smooth online business operations for the clients
- Handled integration related new feature requests, debugged technical issues and implemented long-term solutions
- Led a team of 5 account managers, overseeing their accounts, managing client relationships, handling escalations, along with developing and executing new revenue opportunities
- Worked closely with tech and product teams to launch Enterprise Integration Software which reduced the TAT of new feature development by 70% for custom integrations.
- Boosted client accounts' online business by 31% through actionable insights, optimized menus, targeted online campaigns, and reduced integration issues. New aggregator integration such as Magicpin, ONDC and Bitsila increasing their online footprint
- Identified and pursued new business opportunities like selling PRIME POS and negotiating business contracts to improve SaaS portfolio MRR by x%.
Business Development Manager
THR - Co
03.2019 - 09.2020
- Set up the sales vertical to enable sale of co-working seat inventory across two centres.
- Outperformed the sales target by 50% by doing sales of INR 24 cr of revenue in 6 months.
- Reduced average sales cycle by 30% by implementing collaborative strategies between clients and experts.
- Identified and pursued new business opportunities to generate additional revenue by driving non desk revenue contributing 10% to total revenue.
Account Manager
GRAM VAANI, leading Rural Social Media Platform
03.2017 - 10.2018
- Worked on 3 major accounts and managed revenue of INR 7 cr, working with different clients and constantly delivering excellent results within timelines
- Strategizing various marketing ideas for project – running ad campaigns on various Mobile Vaani platforms, social media campaigns and community campaigns which increased user traction by 50%
- Built grievance redressal tool (Junta Darbar) which reduced TAT for addressing grievances resulting in 40% increase in grievances being registered by the users.
Partner Success Manager
URBAN COMPANY, s Largest Service Marketplace
08.2015 - 02.2017
- Managing centralized communication channels to increase partner engagement and growth via SMS, Email, App notifications & conference calls
- Responsible for strategizing & implementing monetization communication leading to a 30% increase in revenue
- Was responsible for setting up Zoho CRM as lead management system for partner acquisition.
Education
Master of Science - Toxicology
Jamia Hamdard
2015
Bachelor of Science - Botany
Hansraj College, Delhi University
2013
Skills
- Interpersonal Communication Skills
- Expense Control
- Salesforce Training
- Account Resolutions
Tools/ Technical
- Proficient in Ms Office - Excel, Word, Powerpoint
- GitHub
- Kibana - Elasticsearch
- Jira
- Postman
- Freshdesk
- Zoho CRM
- Power BI
Timeline
Lead Account Manager
URBANPIPER - Leading Restaurant Automation SaaS
05.2021 - Current
Business Development Manager
THR - Co
03.2019 - 09.2020
Account Manager
GRAM VAANI, leading Rural Social Media Platform
03.2017 - 10.2018
Partner Success Manager
URBAN COMPANY, s Largest Service Marketplace
08.2015 - 02.2017
Master of Science - Toxicology
Jamia Hamdard
Bachelor of Science - Botany
Hansraj College, Delhi University
Similar Profiles
Apoorva MohanApoorva Mohan
Account Manager at UrbanPiperAccount Manager at UrbanPiper
Jatin RamlaniJatin Ramlani
Senior Technical Account Manager at UrbanPiperSenior Technical Account Manager at UrbanPiper
Bharat YadavBharat Yadav
Senior Product Manager — Partner Marketplace at UrbanPiperSenior Product Manager — Partner Marketplace at UrbanPiper