SANAL VP
Kozhikode
Summary
Proven track record for outstanding leadership and organizing skills during the journey. Recognized for consistent performance during the work tenure. Experience in fast paced work environment and adept at working under pressure. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills.
Frequently praised as hardworking by my peers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
HSBC Bank
07.2023 - Current
- Responsible for supporting end to end processing of personal loan applications, ensuring compliance with regulatory requirements.
- Manage and oversee the entire loan processing cycle from application receipt to disbursement, ensuring accuracy and adherence to internal policies.
- Handled customer complaints related to loan products , application status and loan terms through feedback channel.
- Ensure all loan application comply HSBC's risk management policies, regulatory guidelines and fraud prevention measures.
- Collaborate with underwriter, relationship managers and various other internal stake holders teams to facilitate smooth loan processing and resolve any issues promptly.
- Supervised operations team to support operational excellence and excellent customer service.
Sales Associate
HSBC Bank
09.2021 - 07.2023
- Acquired knowledge on HSBC UK products, service offerings and efficiently answer customer queries on various products and services offered by bank.
- Provided high quality service to achieve maximum customer satisfaction by resolving customer query at first contact where possible.
- Maintain a working knowledge of regulations to identify risk or fraudulent activity in order to protect both customer and the Bank.
- Used product knowledge for handling customer objections
- Responded promptly to customer quires to increase overall satisfaction.
Vendor Support Associate
Amazon Development Center(India)
06.2021 - 08.2021
- As a vendor support associate managed end to end ownership of every vendor interaction coupled with proactive problem solving and provides exceptional support to vendors.
- Provided prompt and efficient service to Amazon vendors.
- Provided product information and resolved concerns to assist Amazon vendors.
Senior Business Development Associate
Byjus Learning App
06.2019 - 01.2021
- Contacted leads to set up appointments to present company products.
- Provided counseling for students to understand learning pedagogies and helped them to learn right learning module.
- Committed to travel convince customer and ensure closure on the spot.
- Utilized CRM software to create opportunities and leads and input data.
- Gained revenue by providing right financial assistance offered by company.
- Handled objections by clarifying agreements and working through differences to reach positive conclusion.
Graduate Apprentice Trainee
Avalon Technologies Private Limited
05.2018 - 11.2018
- Responsible to verify whether the PCBA board meets all IPC Standards and Customer requirements.
- Adhered to safety regulations and procedures to maintain clean, safe work environment.
- Read plans and instructions to determine daily work activities.
- Examined products to verify conformance to quality standards.
Learning and Development Associate
Geetham Public School
05.2017 - 12.2017
- Assesses training and development needs through proper communication with instructors and parents.
- Coaching and mentoring to teaching and non-teaching staff in order to fulfill the successful running of the school.
- Managing daily operations and maintained bookkeeping.
- Analyzed training needs to develop new training programs and modified and improved existing programs.
Education
Bachelor of Engineering - Electronics And Communications Engineering
Hindusthan College of Egg,Anna University Chennai
Coimbatore04.2017
12th Level, CBSE - Computer Science
IES Public School
Thrissur03.2013
10th Level -
Rani Public School
Vadakara03.2011
Skills
- Operations Management
- Business Development
- Customer Relationship Building
- Problem Solving
- Time Management
- Coaching and Mentoring
- CRM management
- Software Testing
- Excel
Certification
Software Testing
Timeline
Assistant Operations Manager
HSBC Bank
07.2023 - Current
Sales Associate
HSBC Bank
09.2021 - 07.2023
Vendor Support Associate
Amazon Development Center(India)
06.2021 - 08.2021
Senior Business Development Associate
Byjus Learning App
06.2019 - 01.2021
Graduate Apprentice Trainee
Avalon Technologies Private Limited
05.2018 - 11.2018
Learning and Development Associate
Geetham Public School
05.2017 - 12.2017
Bachelor of Engineering - Electronics And Communications Engineering
Hindusthan College of Egg,Anna University Chennai
12th Level, CBSE - Computer Science
IES Public School
10th Level -
Rani Public School
Software Testing
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