MS Office
Sanal D
Software Engineer
Muvattupuzha
Summary
Experienced People Manger bringing 18 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
24
24
years of professional experience
3
3
Languages
Work History
Customer Support Manager
AMENSCO Medical Technologies
05.2023 - Current
- Heading the Service/Installation Team, Maintaining Positive Customer Relationship, IT Infrastructure Support
Director
Samvrutha e-Commerce Marketplace
03.2020 - 04.2023
- Management of Operation, Customer Support Management, Staff Management.
- Marketing Strategy Development.
Level 2 IT Support Engineer
Standard Chartered Bank
03.2006 - 12.2019
- Implementation of new infrastructure projects.
- Manage Level 2 Customer Support System, Service Strategy Deployment & New Products Rollout.
- Product Reliability and Quality Improvement, Severity Incidents Reduction
- Disaster Recovery Management ( BCP)
Network Administrator
GetIT Multimedia Pte Ltd
05.2005 - 10.2005
- Technical Management of Network Infrastructure
- Windows/Linux Server Management
- Strategy Development for Improvement of IT Structure
Technical Assistant
Institute for Infocomm Research (National Grid)
10.2001 - 08.2004
- Technical Coordination for National Grid Project (NGP) & Fiber Broadband Infrastructure for Singapore Govt, for the computing needs of big organizations.
- Grid Cluster Management.
- Management of National Grid Portal & Windows/Linux Servers.
- Research Training
a. Research in Streaming Media policy Test Bed (SPOT) on RedHat linux.
b. Management of High Performance Computing (HPC) Rocks Cluster.
c. Research on Grid Computing Solutions for Rendering Requirements.
Trainee
Manvish Infotech Pvt Ltd
09.2000 - 09.2001
- Enhanced trainee experience through the development of signal light programs on 8086 micro controller
Guest Lecturer
MA College of Engineering
06.2000 - 08.2000
- Handled Topics on Micro Controller Programming, Networking & Computer Lab
- Offered additional support to students in need through office hours and one-on-one consultations, helping them overcome academic obstacles.
Education
Research Training - Computer Networking
Institute For Infocomm Research
Singapore 04.2001 -
B. Tech Computer Science - Computer Engineering
M.A. College of Engineering
Kothamangalam, India 04.2001 -
Skills
23 years of Industry experience with 18 years of International expertise in areas like, People management, Staff Scheduling, e-Commerce marketplace management, Vendor & Customer Management, Training Programs, Banking Disaster Recovery (BCP) Processes, Service Delivery, IT Asset Management & Quality compliance Expertise in handling service partners as well as customers across various countries
undefinedAccomplishments
- Humble Involvement in Various Charitable and Social Service Activities
- Awarded by Standard Chartered for Innovative Ideas on Customer Penetration
- Won first prize for story writing in School Level Competition, 1991, 1992, Kerala, India
- Won First prize for Safety Education Exam, 1991, Kerala, India
- Represented School and College for Badminton
Personal Information
- Date of Birth: 04/30/77
- Nationality: Indian
References
Sanju Nair, Former Manager, Standard Chartered Bank, To be submitted upon request.
Software
Linux
Windows
C
CRM Software
Interests
Badminton
Travelling
Timeline
Customer Support Manager
AMENSCO Medical Technologies
05.2023 - Current
Director
Samvrutha e-Commerce Marketplace
03.2020 - 04.2023
Level 2 IT Support Engineer
Standard Chartered Bank
03.2006 - 12.2019
Network Administrator
GetIT Multimedia Pte Ltd
05.2005 - 10.2005
Technical Assistant
Institute for Infocomm Research (National Grid)
10.2001 - 08.2004
Research Training - Computer Networking
Institute For Infocomm Research
04.2001 -
B. Tech Computer Science - Computer Engineering
M.A. College of Engineering
04.2001 -
Trainee
Manvish Infotech Pvt Ltd
09.2000 - 09.2001
Guest Lecturer
MA College of Engineering
06.2000 - 08.2000
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