MS Office
Sanal D
Software Engineer
Muvattupuzha
Summary
Experienced People Manger bringing 18 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
24
24
years of professional experience
3
3
Languages
Work History
Customer Support Manager
AMENSCO Medical Technologies
2023.05 - Current
- Heading the Service/Installation Team, Maintaining Positive Customer Relationship, IT Infrastructure Support
Director
Samvrutha e-Commerce Marketplace
2020.03 - 2023.04
- Management of Operation, Customer Support Management, Staff Management.
- Marketing Strategy Development.
Level 2 IT Support Engineer
Standard Chartered Bank
2006.03 - 2019.12
- Implementation of new infrastructure projects.
- Manage Level 2 Customer Support System, Service Strategy Deployment & New Products Rollout.
- Product Reliability and Quality Improvement, Severity Incidents Reduction
- Disaster Recovery Management ( BCP)
Network Administrator
GetIT Multimedia Pte Ltd
2005.05 - 2005.10
- Technical Management of Network Infrastructure
- Windows/Linux Server Management
- Strategy Development for Improvement of IT Structure
Technical Assistant
Institute for Infocomm Research (National Grid)
2001.10 - 2004.08
- Technical Coordination for National Grid Project (NGP) & Fiber Broadband Infrastructure for Singapore Govt, for the computing needs of big organizations.
- Grid Cluster Management.
- Management of National Grid Portal & Windows/Linux Servers.
- Research Training
a. Research in Streaming Media policy Test Bed (SPOT) on RedHat linux.
b. Management of High Performance Computing (HPC) Rocks Cluster.
c. Research on Grid Computing Solutions for Rendering Requirements.
Trainee
Manvish Infotech Pvt Ltd
2000.09 - 2001.09
- Enhanced trainee experience through the development of signal light programs on 8086 micro controller
Guest Lecturer
MA College of Engineering
2000.06 - 2000.08
- Handled Topics on Micro Controller Programming, Networking & Computer Lab
- Offered additional support to students in need through office hours and one-on-one consultations, helping them overcome academic obstacles.
Education
Research Training - Computer Networking
Institute For Infocomm Research
Singapore 2001.04 -
B. Tech Computer Science - Computer Engineering
M.A. College of Engineering
Kothamangalam, India 2001.04 -
Skills
23 years of Industry experience with 18 years of International expertise in areas like, People management, Staff Scheduling, e-Commerce marketplace management, Vendor & Customer Management, Training Programs, Banking Disaster Recovery (BCP) Processes, Service Delivery, IT Asset Management & Quality compliance Expertise in handling service partners as well as customers across various countries
Accomplishments
- Humble Involvement in Various Charitable and Social Service Activities
- Awarded by Standard Chartered for Innovative Ideas on Customer Penetration
- Won first prize for story writing in School Level Competition, 1991, 1992, Kerala, India
- Won First prize for Safety Education Exam, 1991, Kerala, India
- Represented School and College for Badminton
Personal Information
- Date of Birth: 04/30/77
- Nationality: Indian
References
Sanju Nair, Former Manager, Standard Chartered Bank, To be submitted upon request.
Software
Linux
Windows
C
CRM Software
Interests
Badminton
Travelling
Timeline
Customer Support Manager
AMENSCO Medical Technologies
2023.05 - Current
Director
Samvrutha e-Commerce Marketplace
2020.03 - 2023.04
Level 2 IT Support Engineer
Standard Chartered Bank
2006.03 - 2019.12
Network Administrator
GetIT Multimedia Pte Ltd
2005.05 - 2005.10
Technical Assistant
Institute for Infocomm Research (National Grid)
2001.10 - 2004.08
Research Training - Computer Networking
Institute For Infocomm Research
2001.04 -
B. Tech Computer Science - Computer Engineering
M.A. College of Engineering
2001.04 -
Trainee
Manvish Infotech Pvt Ltd
2000.09 - 2001.09
Guest Lecturer
MA College of Engineering
2000.06 - 2000.08