· Key experience in Project Management, Transitions and Customer Relationship Management.
· Payroll professional with rich experience in transitioning and migration of End to End payroll. Transitioned and established several prestigious multinational clients in European region
· Proficient in areas of operations management, process migration, process reengineering and SLA
· Good functional background with excellent communication and interpersonal skills
· Experience of leading a team of 15 FTEs including 2 Subject Matter Experts
· Exhibits an honest work ethic with the ability to excel in fast-paced, time-sensitive environment.
· A team builder to the core with proven expertise in enhancing personal and professional development of team members. Creative and innovative operational skills with high degree of perseverance.
Highly organized and methodical in work habits. Cogent written and verbal communication skills. Sincere, diligent and focused with strong analytical and problem solving skills
Project Manager
Sept 2020 – till date
· Presently leading a team of 8 members, responsible for 30 clients in all aspects of European payrolls end to end operations
· Responsible for providing consultation & guidance during the implementation process
· Conduct in-depth client consultation to fully understand client needs and uncover additional support opportunities.
· Collaborate with various departments to load and convert client data to payroll team.
· Training, testing & validation of employee data with the client before participating in the first ‘Live” payroll processing run
· Post go-live, oversaw the day-to-day processing of payroll clients
· Liaise with other members of the project team to ensure timelines are met
· Coach, mentor and serve as escalation point for the team in addition to providing subject matter expertise to management and employees regarding payroll issues
· Integral part of the training team to ensure learning and understanding of new hires to prepare them to graduate to live payroll operations & implementations
· Maintain & expand knowledge and proficiency on implementation job function
Deputy Project Manager
May 2018 – Aug 2020
Process Lead
Feb 2016 – Apr 2018
Sr CSE
July 2014 – Jan 2016
· End to end payroll processing for India clients
· Preparation of Bank file
· Preparation of monthly MIS
· Resolving of queries regarding Income Tax
· Assisting client staff in Income Tax queries and Investment
· Preparing Full & Final settlement report
· Quarterly ETDS Returns, Form 27A
· Issuance of Form 16, Form 24Q
· Processing end to end weekly/Monthly payrolls for UK clients
· Arranging the payment of staff salaries through the computerized payroll system
· Administering SSP SMP SPP schemes
· Handling priority queries for the team
· Support for quality team for internal audit
· Preparing Performance report, Status report and Quality Report for the team
· Support for Process Trainer for updating DPM and training related reports
· Providing training & support to new employees
· Client interaction and communication
Project Management, Transitions and Customer Relationship Management
TopSource Worldwide:
Received “Promised Service Champion” award for two consecutive quarters in 2016
WNS Global Services:
Received “Client Award” for best performance in 2012
Represented global payroll team in TopSource Premier League and won the finals