Sanath Kumar V
Training Manager
Chennai,Tamilnadu
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Sr Associate Manager Training
McAfee, Sutherland Global Services Pvt Ltd
6 2023 - Current
- Enhanced client satisfaction through consistent communication, timely deliverables, and attention to detail
- Developed comprehensive training programs for new hires, ultimately improving overall team performance and productivity
- Increased team efficiency by implementing streamlined processes and workflows for project management
- Ensured regulatory compliance across all aspects of operations by staying up-to-date on industry changes and implementing necessary updates accordingly
- Streamlined internal processes by introducing automation tools and technology solutions
- Presented data-driven insights to executive leadership, informing critical business decisions
- Boosted employee engagement by facilitating regular team meetings that fostered open communication and collaboration among colleagues
- Mentored junior associates in best practices for project management, client relations, and professional development
- Championed change management efforts during organizational restructuring periods
- Supported the development of long-term business strategies through thorough analysis of market conditions and competitor positioning
Team Leader - Learning & Development
iOpex Technologies Pvt Ltd
12.2021 - 06.2023
- Developed training programs for employee behavioral and competency development
- Managed team of 5 Process and communication Trainers and Coaches
- Reviewed and recommended improvements to existing training programs
- Collated reports for timely reviews, audits, and budgeting
- Designed and developed learning solutions applying adult learning principles
- Proficient in pulling data from multiple databases (using Excel, Access) and performing ad hoc reporting and analysis
Lead Trainer - Amazon Seller Support
Sutherland Global Services Pvt Ltd
08.2015 - 12.2021
- Improved employee skill sets by developing comprehensive training programs tailored to individual needs
- Evaluated trainee progress through assessments and feedback surveys, refining course content as needed for maximum effectiveness
- Facilitated open forums for employee feedback, fostering sense of ownership and involvement in their own professional development
- Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process
- Selected training aids, demonstration models, computer tutorials and reference works to use in classroom
- Championed shift towards blended learning approaches that combined face-to-face instruction with digital tools for enhanced learning experience
Senior Technical Support Associate
Infinite Computer Solutions Pvt Ltd
01.2011 - 05.2013
- At Infinite Computer Solution, I excelled as Senior Technician, selling technical support plans, antivirus products, computers, and other hardware to customers in US, Canada, UK, and Australia
- I won multiple awards as top seller and, my team received numerous awards for outstanding sales performance
- Provide technical support to users, addressing operating system-related issues promptly
- Troubleshoot and resolve problems with operating systems, printers, BIOS, and hard disk drives
- Assist clients in diagnosing and resolving issues related to computer operating systems for seamless functionality
- Address printer issues, including configuration, connectivity, and driver-related concerns
- Resolve BIOS problems to optimize system performance and address hard disk drive issues such as data corruption and disk errors
Technical Support Representative
Sitel CLi3L
09.2008 - 11.2010
- Provide technical assistance to US customers dealing with problems on their Lexmark Home and Office Printers
- Worked on the Earthlink ISP project, where I sold ISP services, including dial-up and broadband connections, along with antivirus and PC tune-up products with subscriptions
- Additionally, I consistently met and exceeded sales targets, driving significant revenue growth for the team
Technical Support Associate
C Cubed Solutions Pvt Ltd
09.2007 - 08.2008
- Provide technical support for Sakar Kids Digital Cameras, addressing customer issues promptly
- Perform manual order verification and processing orders exclusively for Ritzcamera.com customers
Education
B.SC - Computer Science
Indian Institute of Integrated Education And Technology
Chennai 06.2008 - 05.2011
Intermediate -
Annai Institution
Chennai 06.2007 - 04.2008
SSLC -
Sobhana Memorial High School
Bangalore 06.2005 - 04.2006
Skills
Designed and delivered training programs tailored to business needs
Conducted training needs analysis and identified performance gaps
Developed comprehensive learning materials and instructional content
Facilitated in-person and virtual training sessions for diverse teams
Evaluated training effectiveness through feedback, assessments, and performance metrics
Managed and led training teams, providing mentorship and professional development
Aligned training objectives with overall business goals and strategies
Proposed and implemented training solutions to improve employee performance and retention
Planned and organized large-scale training projects, managing resources and timelines
Proficient in Learning Management Systems (LMS) and e-learning platforms
Managed day-to-day operations to ensure service delivery targets and KPIs were consistently met
Led and motivated cross-functional teams to achieve performance and quality standards
Developed and implemented process improvements to enhance operational efficiency
Fostered a culture of accountability, collaboration, and continuous improvement
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Telegu
Intermediate (B1)
Kannada
Advanced (C1)
Certification
Master Trainer Facilitator
Timeline
Certified Training Manager
07-2023
Master Trainer Facilitator
07-2022
Team Leader - Learning & Development
iOpex Technologies Pvt Ltd
12.2021 - 06.2023
Lead Trainer - Amazon Seller Support
Sutherland Global Services Pvt Ltd
08.2015 - 12.2021
Senior Technical Support Associate
Infinite Computer Solutions Pvt Ltd
01.2011 - 05.2013
Technical Support Representative
Sitel CLi3L
09.2008 - 11.2010
B.SC - Computer Science
Indian Institute of Integrated Education And Technology
06.2008 - 05.2011
Technical Support Associate
C Cubed Solutions Pvt Ltd
09.2007 - 08.2008
Intermediate -
Annai Institution
06.2007 - 04.2008
SSLC -
Sobhana Memorial High School
06.2005 - 04.2006
Sr Associate Manager Training
McAfee, Sutherland Global Services Pvt Ltd
6 2023 - Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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