Sanath Shetty
Bengaluru
Summary
Experienced professional with over a decade in Customer Relationship Management and Banking within the real estate industry. Proven ability to manage teams, ensure compliance, and liaise with banks ensuring timely approvals and disbursements. Seeking a challenging role to leverage innovative ideas and enhance customer satisfaction in a dynamic organization.
Overview
17
17
years of professional experience
Work History
Assistant Manager – CRG Lead
Godrej Properties Ltd
02.2022 - Current
- Managing documentation and SOPs for the entire project
- Managing a team of CRG, ensuring adherence to SOPs for all documentation post booking
- Managing and assisting the team of RM’s with collections and resolving bank queries
- Successfully managed two project phase launches and on-time bank approvals
- Preparing and uploading all the documents in SFDC and coordinating with IT team (welcome letter, allotment letter, SDR letter, Agreement for sale.)
Assistant Manager - CRM
Shapoorji Pallonji Real Estate
02.2019 - 02.2022
- Coordinated banking activities for the entire project
- Obtained project approvals and added new banks to the APF list
- Assisted clients with loan requirements and facilitated bank sanctions and disbursements
- Supported the team in achieving collection targets with timely disbursements
- Appeared for registration before the Sub-Registrar on behalf of the company.
Sr. Executive- CRM
Rajesh Lifespaces
12.2017 - 01.2019
- Managed post-sales processes for Project Raj Altezza
- Addressed customer queries and resolved them within TAT
- Coordinated with legal and financial institutions for customer documentation and loan disbursements
- Prepared agreements, receipts, and demand letters.
Sr. Executive- CRM
Kalpataru Ltd
09.2016 - 11.2017
- Managed high-end projects with an HNI client base
- Handled documentation related to new bookings in SAP
- Resolved customer queries and coordinated with legal and financial institutions
- Managed entire customer lifecycle post booking.
Officer- Sales (Support Services)
Raheja Universal Pvt Ltd
11.2014 - 06.2016
- Managed booking post sales till possession for Project Raheja Exotica
- Raising demand notes as per the payment schedule based on the construction progress
- Ensured hassle free payment collections from the banks & self-funded clients
- Represented the company in major exhibitions in Mumbai and Delhi
- Performed administrative support duties for the Sales Department
- Posting brokerage bill in SAP and creating PO.
Commercial Corporate Sales & Marketing
Hubtown Ltd
01.2013 - 11.2014
- Managed sales and marketing of commercial projects
- Coordinated with IPCs and brokers for client acquisition
- Closed deals with corporate and investor clients
- Handled registrations, payments, and customer escalations.
Relationship Associate Sales Manager
Max New York Life Insurance
04.2010 - 07.2012
- Generated business through bancassurance channels with Axis Bank and Yes Bank
- Handled retail, corporate, and business banking channels for Yes Bank.
Business Development Manager
Kareerz4U
06.2007 - 03.2010
- Acquired top firms through client coordination and team handling.
Education
B.Com -
Mumbai University
01.2004
Skills
- Excellent Communication and Customer Service
- Team Management
- Documentation and SOP Management
- Banking Coordination
- SAP
- SFDC
- MS Office (Word, Excel, PowerPoint)
- Problem-solving and Multitasking
Personal Information
- Date of Birth: 02/03/82
- Marital Status: Married
Timeline
Assistant Manager – CRG Lead
Godrej Properties Ltd
02.2022 - Current
Assistant Manager - CRM
Shapoorji Pallonji Real Estate
02.2019 - 02.2022
Sr. Executive- CRM
Rajesh Lifespaces
12.2017 - 01.2019
Sr. Executive- CRM
Kalpataru Ltd
09.2016 - 11.2017
Officer- Sales (Support Services)
Raheja Universal Pvt Ltd
11.2014 - 06.2016
Commercial Corporate Sales & Marketing
Hubtown Ltd
01.2013 - 11.2014
Relationship Associate Sales Manager
Max New York Life Insurance
04.2010 - 07.2012
Business Development Manager
Kareerz4U
06.2007 - 03.2010
B.Com -
Mumbai University
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