Sanatkumar Mendu
Pimpri-Chinchwad
Summary
Dynamic leader at Infosys BPM Ltd driving Continuous Improvement initiatives that enhanced customer service and achieved significant operational savings. Proven expertise in project management and fostering a quality culture, emphasizing team collaboration and adaptability. Consistently delivers impactful results through strategic action plans and effective quality management practices.
Overview
9
9
years of professional experience
Work History
Team Lead
Infosys BPM Ltd
Pune
05.2022 - Current
- Identified opportunities and initiated Continuous Improvement (CI) and Process Improvement (PI) practices across account.
- Enhanced customer service experience through problem identification and solution implementation using design thinking and Gemba walks.
- Managed Quality Control deliverables including audit reports, transaction monitoring, SLAs, and volume analysis.
- Oversaw Quality Assurance tasks such as complaint analysis, action planning, and training on FMEA updates and SOP audits.
- Improved customer experience by implementing action plans based on CVS analysis and client feedback.
- Conducted quality training for operation team leads to enhance performance standards.
- Developed comprehensive Quality Management Plan (QMP) with QC effort estimation and activity mapping.
- Led high-impact projects resulting in significant savings, including automation of balance sheet reconciliation yielding 35 FTE savings.
Manager
S K TEX
Solapur
01.2019 - 04.2022
- Managed quality deliverables, including quality audit reports and transaction monitoring.
- Conducted volume analysis to ensure operational efficiency.
- Analyzed customer complaints to identify trends and improve service.
- Enhanced customer experience by implementing action plans based on client feedback.
Business Analyst
United Parcel Services Pvt. Ltd.
Pune
08.2018 - 12.2018
- Oversaw Suspense Billing task within team, ensuring accurate completion of CHRIS Search and Error Identification.
Managed Weight Management processes to achieve zero outstanding tasks.
Conducted thorough reviews of allied tasks to maintain operational efficiency.
Supervisor
Samleti Industries
Solapur
02.2016 - 03.2018
- Managed business transactions, including accounting, record keeping, and reconciliation.
- Oversaw accounts, purchase, sales, and reconciliation processes for operational efficiency.
- Administered all facets of business management to ensure seamless operations.
Education
MBA -
Hirachand Nemchand College of Commerce
Solapur01.2018
BBA - Accounting and Finance
Hirachand Nemchand College of Commerce
Solpur01.2016
HSC -
DBF Dayanand College of Commerce
Solapur01.2013
SSC -
Dayanand Kashinath Asawa High School
Solapur01.2011
Skills
- Six Sigma Black Belt Certification
- Continuous improvement
- Process improvement
- Quality control
- Customer experience
- Design thinking
Accomplishments
- Outstanding and extraordinary award
- Achieved multiple awards, such as Extra Miler Awards, Spot Awards, and Rising Star Award
- Achieved the SPOT award for corporate quality for managing quality functions at the Mexico delivery site
- Initiated and led multiple extracurricular activities at Infosys
- Achieved four appreciation awards in the first three months of joining UPS Pvt. Ltd.
- Guinness World Record for the Longest Human Towel Chain, conducted at Solapur on 09/27/19
Disclaimer
I hereby declare that above mentioned information is correct up to my knowledge and I bear the responsibility for the authenticity of the above-mentioned particulars.
Languages
- English
- Hindi
- Marathi
- Telugu
Personal Information
- Pan Number: CYJPM1518G
- Date of Birth: 08/12/96
Affiliations
- Head coordinator of the Longest Human Towel Chain Guinness World Record
- Key mentor in multiple methodological projects
Timeline
Team Lead
Infosys BPM Ltd
05.2022 - Current
Manager
S K TEX
01.2019 - 04.2022
Business Analyst
United Parcel Services Pvt. Ltd.
08.2018 - 12.2018
Supervisor
Samleti Industries
02.2016 - 03.2018
MBA -
Hirachand Nemchand College of Commerce
BBA - Accounting and Finance
Hirachand Nemchand College of Commerce
HSC -
DBF Dayanand College of Commerce
SSC -
Dayanand Kashinath Asawa High School
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