Summary
Overview
Skills
Tools & Technology
Work History
Education
Languages
References
Work Availability
Timeline
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Sanaya Bhosekar

Sanaya Bhosekar

Pune

Summary

Experienced Senior Client Relationship Manager with a decade of experience, a demonstrated ability to drive business growth, and enhance client satisfaction. Expertise in executing comprehensive digital marketing strategies, including SEO and paid campaigns, consistently delivering strong ROI. Proven track record in leading cross-functional teams and managing complex, high-priority projects. Recognized for translating client objectives into tangible business outcomes across diverse industries.

Overview

15
15

Years of professional experience in Client Relationship

Skills

  • Client Relationship Management
  • Formulating Digital Marketing Strategy
  • Paid Media Campaign Planning & Optimization
  • Social Media Strategy & Brand Growth
  • Cross-Functional Team Leadership
  • Client Portfolio Management & Retention
  • Project Management & Resource Allocation
  • Digital Transformation Strategy
  • Operations Management
  • Brand Awareness

Tools & Technology

  • Hootsuite: Social media management and listening
  • Keyword.com: SEO keyword analysis and position ranking
  • Trello: Project management and team collaboration
  • ClickUp: Advanced project and task management
  • Google Analytics: Web analytics and traffic analysis

Work History

Senior Client Relationship Manager

MDA - My Digital Agency
PUNE
05.2017 - Current
  • Currently managing 7 client projects with a team of 16 professionals and 4 interns.
  • Successfully handled over 50 projects in 7 years, maintaining a 65% client retention rate.
  • Developed strong relationships with clients through effective communication and problem solving.
  • Implemented process improvements to increase efficiency in handling client inquiries and requests.
  • Coordinated cross-functional activities between departments to provide timely responses to customer queries.
  • Identified opportunities within existing accounts by recognizing potential revenue sources or cost savings measures.
  • Prepared monthly performance reviews highlighting key successes and challenges faced by each team member under my supervision.

ORM

  • Spearhead Digital Transformation and Online Reputation Management (ORM) initiatives.
  • Generated 0 to 80% online coverage for a technology brand through organic SEO strategy in just 8 months
  • Achieved 40% coverage for another brand's ORM in 4 months using organic SEO tactics

Paid SEO

  • Executed high-performance, paid SEO campaigns.
  • Achieved over 3.5 ROAS for a B2C lifestyle brand.
  • Delivered 2.7% ROAS for a B2C clothing brand.
  • Generated $1 million in business for a U.S.-based wellness resort chain.
  • Developed and implemented a successful launch strategy for a convenience store chain in the USA.

Organic Social Media Management

  • Consistently increased followers by over 300 per month for an HVAC manufacturing company.
  • Maintained a 7-8% engagement rate over the last 2 years
  • Cultivated and maintained C-Suite relationships, serving as a trusted advisor to key decision-makers.
  • Developed and executed LinkedIn growth strategies for C-Suite executives.
  • Crafted thought leadership content for LinkedIn profiles for visibility.

Team Leadership

  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Conducted training sessions for staff members to ensure that they are up-to-date with industry knowledge and regulations.

Project Lead - Courseware

eNyota Learning
PUNE
11.2016 - 05.2017
  • Delivered all e-learning projects on time and within budget while maintaining high quality standards
  • Led a team of 8 members across departments, improving overall productivity by 15% through better collaboration
  • Created a new client feedback system that boosted satisfaction scores by 40% and cut revision rounds by 25%.
  • Identified, tracked and resolved critical path issues.
  • Coordinated resources to ensure successful completion of projects.
  • Communicated with stakeholders throughout the life cycle of projects.

Project Manager

Megavenues.com
PUNE
03.2014 - 10.2016
  • Directed end-to-end project management for the development and launch of Megavenues.com website and mobile app, resulting in a 50% increase in user engagement within 6 months of launch
  • Optimized website SEO strategies, leading to a 70% improvement in organic search rankings and increase in qualified leads
  • Developed and executed content marketing and social media strategies, growing the platform's social media following by 200% and increasing website traffic by 60%.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
  • Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.
  • Created and implemented processes to ensure successful completion of projects.

Assistant Manager

Machtool Automation Pvt. Ltd.
PUNE
05.2013 - 02.2014
  • Oversaw the development and deployment of the company website, improving online visibility and generating a 30% increase in inbound inquiries
  • Streamlined HR processes, reducing hiring time by 25% and improving employee onboarding efficiency by 40%.

Project Coordinator

ECBuzz.com
PUNE
06.2011 - 04.2013
  • Successfully managed multiple concurrent projects, maintaining a 95% client satisfaction rate, and 100% on-time delivery.
  • Led a team of 14 employees, implementing performance improvement initiatives that resulted in a 20% increase in team productivity.

Counsellor

IDP India Pvt. Ltd.
PUNE
06.2009 - 05.2011
  • Provided comprehensive guidance on overseas education to 50+ students, achieving a 70% success rate in university placements.
  • Planned and executed marketing events, resulting in a 40% increase in student enrollments year over year.
  • Optimized lead management processes, improving conversion rates by 30% and reducing response time.

Education

M.Com - Taxation

University of Pune
Pune
01.2012

B.Com - Business Administration and Management

BMCC, University of Pune
Pune
01.2009

Languages

  • English (Fluent)
  • Marathi (Fluent)
  • Hindi (Native)

References

Available upon request

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Client Relationship Manager

MDA - My Digital Agency
05.2017 - Current

Project Lead - Courseware

eNyota Learning
11.2016 - 05.2017

Project Manager

Megavenues.com
03.2014 - 10.2016

Assistant Manager

Machtool Automation Pvt. Ltd.
05.2013 - 02.2014

Project Coordinator

ECBuzz.com
06.2011 - 04.2013

Counsellor

IDP India Pvt. Ltd.
06.2009 - 05.2011

M.Com - Taxation

University of Pune

B.Com - Business Administration and Management

BMCC, University of Pune
Sanaya Bhosekar