Summary
Overview
Work History
Education
Skills
Been an MR for for the ISO Implementation. Certified Lead Auditor for ISO process
Timeline
Generic
Sana'a Yousef  Kazi

Sana'a Yousef Kazi

Mumbai,MH

Summary

My USP:

Handled Business start up, set up business processes and aligned the performance of the team to achieve Company Goals. Competence to assign responsibilities to senior management positions and the ability to motivate team the perform and achieve results under my leadership. Multi-tasking. Excellent communication skills which allows easy networking, which results in growth of business, thus client acquisition, retention and business development is my forte. Training and employee succession planning and team building is my core strength. Organized and planned approach to set long term solutions for the business.

My professional trajectory and unique achievements- 20 years’ experience as Director, Senior Management Professional in mid-size Business Strategic planner; Pitching, Networking and Business Relations Professional; Acclaimed Trainer and Brand promoter in medium enterprises; Implementer and Enforcer of Quality, Safety and Environmental Management Systems Founder-Director of facility management enterprise (RHSPL) for over a decade. Director and senior management professional in in other enterprises after acquisition of RHSP Can establish a mid-size enterprise from scratch and lead the undertaking while overseeing all vital leadership and managerial functions. Can confidently handle any assigned function from Corporate Planning to Operations and Quality Management Have been hugely successful in managing and motivating a diversity of personnel from blue-collar workers to senior managers Have acquired the discipline of delivering efficiency with effectiveness in all my roles so far- I can be relied upon to improve an organization’s bottom-lines Skill Base - Client Enterprise Management - Business Strategy and Corporate Planning - Brand-building, Creative Strategy and corporate communication - Enterprise competence-building and Organizational Development - Pitching, Marketing, Account management, Relationship Management - Team Leadership, Team Management and Team Building - Business Development - Integration - Project Management and Product Management Forward-thinking JMD&CXO with extensive knowledge of Facility Management. Known for success in Facilities management industry and leading over 300 employees to monitor and deliver services promised to clients. Ambitious Managing Director with excellent Communication and Interpersonal skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value. Likeable personality and customer-focused background coupled with expertise in Facilities Management. Ready to tackle new challenges and build success with exciting organization.

Overview

6
6
years of post-secondary education
22
22
years of professional experience

Work History

Joint Managing Director & CXO

Sasha Integrated Services Private Limited
Mumbai , Maharashtra
2018.04 - 2021.06
  • Generating MIS and setting review meetings to monitor progress.
  • Creating Business Plans and Presentations.
  • Strategic Planning to achieve Goals.
  • Integrate all assets including but not limited to people, processes and systems to achieve Company Goals.
  • Set monitoring tools to ensure constant checks to achieve Goals.
  • Business Development.
  • Growing the business by networking with clients and promoting the Services that were offered by Sasha.
  • Client acquisition, Client Relations and Client Retention.
  • Client Relationship Management.
  • Managing Client Feedback and ensuring feedback is addressed and closed.
  • Client Servicing for Client Satisfaction/ Delight to retain Customers.
  • Commercials & Contracts.
  • Setting up and handling the entire process from Prospect to Client.
  • Onboarding Clients data, information sharing until start up of services and hand holding Operations through Mobilisation and go live.
  • Contract renewals, Revision in Cost Sheets and Contracts.
  • Tracking bids, updating Company information – including Company Profile, Customised Capability Presentations, Clientlist.
  • Human Resources.
  • Set up and Managed White Collar as well as Blue Collar HR activities from end to end including recruitment drives, onboarding, employee life cycle (promotions, training levels), exits.
  • Successfully created a Talent management module by ensuring continual and regular trainings for staff, so they would be aligned to the Business Core Values and keep Customers Happy.
  • Attendance tracking mechanism through a customized App.
  • Compliance.
  • Over looked overall compliance status within the Company including Employee statutory requirements, Client Statutory requirements for tracking and invoicing purposes including Client Audits etc, with the help of a Consultant.
  • Managed employee related queries, to avoid escalations.
  • Payroll.
  • Set up the payroll process through a customized ERP, various checkpoints incorporated to ensure payroll is processed appropriately and accurately, as invoiced.
  • Continuously improve the monthly payroll process, to ensure multiple levels of check are done prior to payroll processing to avoid loss to Company.
  • Invoicing.
  • Set up the invoicing process through a customized ERP, incorporated various checkpoints to ensure invoices are generated as per payroll processed, to minimize/ avoid loss to Company.
  • Continuously improve the monthly invoice checking process to avoid and minimize loss of revenue to Company, due to incorrect billing.
  • Credit Control.
  • Set up the Credit Control process and smoothened and strengthened the follow up to avoid delays and missing invoice submission timeline.
  • Developed a module for ERP to track collections and guide for proper credit control basis contract and invoice submission.
  • Key Achievements.
  • Developed customized ERP for HR – Blue Collar / White Collar.
  • Contracts and Commercials.
  • Payroll.
  • Attendance App.
  • Payroll Generation.
  • Basic Compliance reports.
  • Billing / Invoicing.
  • Credit Control.
  • Procurement – including Masterlist of Capex.
  • Set up of Training Modules including Housekeeping Services Manual.
  • Set up the team and processes as Sasha was a new Business.
  • Generate efficient MIS to keep assessing performance basis Company Goals set and align staff and business processes to achieve the same.
  • Managed, trained and motivated Sr. Management, Middle Management and Junior Management s to continuously improve knowledge and abilities in the FM industry.
  • Managed team members across various departments including - Commercials, Invoicing, CRM/Client Enterprise Management, Business Development, Recruitment, Training and Development, Quality Control - This would ensure Internal and External Client Management - i.e. Employee engagement and Client Relations.
  • Provided exceptional customer service to customers, increasing customer loyalty to 99.9%.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Cultivated and strengthened lasting client relationships.
  • Single handedly managing the Branding, Organisation positioning alongwith creating organization's mission and vision statements.
  • Developed and rolled out new policies designed to bolster productivity and reduce overall Operating costs
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands

Consultant

3S Integrated Services Private Limited
Mumbai , Maharashtra
2015.08 - 2018.02
  • Growing the business by networking with clients and promoting the Services that were offered by 3S.
  • Client acquisition, Client Relations and Client Retention.
  • Client Relationship Management.
  • Managing Client Feedback and ensuring feedback is addressed and closed.
  • Client Servicing for Client Satisfaction/ Delight to retain Customers.
  • Commercials & Contracts.
  • Setting up and handling the entire process from Prospect to Client.
  • Onboarding Clients data, information sharing until start up of services and hand holding Operations through Mobilisation and go live.
  • Contract renewals, Revision in Cost Sheets and Contracts.
  • Tracking bids, updating Company information – including Company Profile, Customised Capability Presentations, Clientlist.
  • Human Resources.
  • Set up and consulted the Company Representatives for White Collar HR activities from end to end including recruitment drives, onboarding, employee life cycle (promotions, training levels), exits.
  • Successfully created a Talent management module by ensuring continual and regular trainings for staff, so they would be aligned to the Business Core Values and keep Customers Happy.
  • Compliance.
  • Guided the Labour Consultant for requirements to bridge the gap between clients and the Company to meet requirements specified by Clients for Contract Management.
  • Track and guide the team to get better scores at Client Compliance Audits to ensure Client Retention.
  • Suggested and set up Employee management mechanism for employees that would have grievances related to compliance.
  • Key Achievements.
  • Grew the Business in a short span of 3 years to INR 50 Cr with approx.
  • 2000 employees on payroll.
  • Developed strong Brand value.
  • Gained multiple Corporate Clients Contracts.
  • Established Pan India Presence.
  • Set Up branches to deliver Services as promised to Clients.
  • Trained teams to ensure they would deliver and Service Customers as promised.
  • Company was awarded multiple Single Client multiple office - Pan India Contracts.
  • Generate efficient MIS to keep assessing Company’s performance basis Company Goals and projections.
  • Set and align staff and business processes to deliver and cater to Business needs, as required.
  • Market research for suitable Services, Brand positioning – suggested and initiated and managed all Company Marketing Content.
  • Boosted success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Tracked costs and expenses to compare with original budget and identify failure points.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.
  • Supported clients with business analysis, documentation and data modeling.
  • Created detailed roadmaps of action items and project goals and generated reports to inform budgeting and planning.
  • Developed virtual teams with focus on trust development and extreme programming.
  • Updated stakeholders on key milestones for projects.
  • Developed strategic component development plans to support future projects.
  • Improved client sales by automating system e-commerce feature.
  • Authored detailed work plans to meet business priorities and deadlines.
  • Tracked and analyzed reports to determine needed improvements.
  • Observed packing operations to verify conformance to specifications.
  • Generated reports of findings to help management with making key decisions.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Developed reporting and insights for investor relations meetings.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.
  • Identified objectives of 3S by analyzing feedback, observing consumers and collecting surveys.
  • Boosted success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Initiated success of client's organization by improving performance, hiring practices and management systems
  • Updated stakeholders on key milestones for projects

Executive Director

OCS Radiant Hospitality Services Private Limited
Mumbai , Maharashtra
2012.05 - 2015.03
  • Growing the business by networking with clients and promoting the Services that were offered by OCS Radiant.
  • Client acquisition, Client Relations and Client Retention.
  • Client Relationship Management.
  • Managing Client Feedback and ensuring feedback is addressed and closed.
  • Client Servicing for Client Satisfaction/ Delight to retain Customers.
  • Commercials & Contracts.
  • Setting up and handling the entire process from Prospect to Client.
  • Onboarding Clients data, information sharing until start up of services and hand holding Operations through Mobilisation and go live.
  • Contract renewals, Revision in Cost Sheets and Contracts.
  • Tracking bids, updating Company information – including Company Profile, Customised Capability Presentations, Clientlist.
  • Human Resources.
  • Set up and Managed White Collar HR activities from end to end including recruitment drives, onboarding, employee life cycle (promotions, appraisals, training levels), exits.
  • Developed customized, specific training programs to promote internal staff.
  • Continuous training and monitoring to ensure the performance is at par or as expected, basis the designation.
  • Successfully created a Talent management module by ensuring continual and regular trainings for staff, so they would be aligned to the Business Core Values and keep Customers Happy.
  • Compliance.
  • Over looked overall compliance status within the Company including Employee statutory requirements, Client Statutory requirements for tracking and invoicing purposes including Client Audits etc, with the help of a Consultant.
  • Managed employee related queries, to avoid escalations.
  • Key Achievements.
  • Successfully managed and handed over employee base of over 8000 employees; to OCS Team with no Union.
  • Developed customized Training models for various levels for White Collar Staff.
  • Contracts and Commercials.
  • Set up of Client Feedback Mechanism.
  • Monitored Client Retention closely.
  • Set up Training modules and plan for continuous training as per ISO standards.
  • Integral part of the Core Team for the merger of the Business and the brands acquired by OCS.
  • Integral part of the Core Team to align Branding, Marketing content of OCS.
  • Generate efficient MIS to keep assessing performance basis Company Goals set and align staff and business processes to achieve projections.
  • Updated and maintained membership database on consistent basis.
  • Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
  • Provided exceptional services including counseling, case management, education and job training to diverse client base.
  • Enabled revenue generation by pursuing partnerships, sourcing funding and capitalizing on market opportunities.
  • Established clear and competitive goals, growth roadmaps and strategic business plans.
  • Recruited new members by networking at community events and distributing promotional materials to attendees.
  • Spearheaded matrix organizational plan with clear roles and responsibilities to enhance processes, maintain quality and enforce regulatory compliance.
  • Established new customer service and problem resolution processes to improve client satisfaction rates.
  • Evaluated service contracts and collaborated with legal counsel on negotiated improvements.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
  • Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
  • Created promotional materials and provided insightful information to social media, websites and print media to educate public.
  • Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
  • Prioritized and allocated valuable resources to meet business targets.
  • Supervised writing of all grant applications and checked information for accuracy prior to submission.
  • Earned company exceptional ratings and testimonials from clients and industry organizations.
  • Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
  • Updated and maintained membership database on consistent basis
  • Provided exceptional services including counseling, case management, education and job training to diverse client base
  • Prioritized and allocated valuable resources to meet business targets

Executive Director

Radiant Hospitality Services Private Limited
2007.10 - 2012.04
  • Growing the business by networking with clients and promoting the Services that were offered by Radiant.
  • Client acquisition, Client Relations and Client Retention.
  • Client Relationship Management.
  • Managing Client Feedback and ensuring feedback is addressed and closed.
  • Client Servicing for Client Satisfaction/ Delight to retain Customers.
  • Commercials & Contracts.
  • Setting up and handling the entire process from Prospect to Client.
  • Onboarding Clients data, information sharing until start up of services and hand holding Operations through Mobilisation and go live.
  • Contract renewals, Revision in Cost Sheets and Contracts.
  • Tracking bids, updating Company information – including Company Profile, Customised Capability Presentations, Clientlist.
  • Human Resources.
  • Set up and Managed White Collar HR activities from end to end including recruitment drives, onboarding, employee life cycle (promotions, appraisals, training levels), exits.
  • Successfully created a Talent management module by ensuring continual and regular trainings for staff, so they would be aligned to the Business Core Values and keep Customers Happy.
  • Compliance.
  • Over looked overall compliance status within the Company including Employee statutory requirements, Client Statutory requirements for tracking and invoicing purposes including Client Audits etc, with the help of a Consultant.
  • Managed employee related queries, to avoid escalations.
  • Invoicing.
  • Supported the Accounts with efficiently managing the invoicing process, incorporated system upgrades to move to automation of invoice generation from Tally ERP.
  • Identified and bridged the gap between invoicing and Credit Control including Information sharing, acknowledgments, digitization of information to ensure the credit period is honoured at Clients end.
  • Credit Control.
  • Aligned the process of Information sharing between Invoicing and Credit Control to allow the team to follow protocol for collections and avoid any shortfalls due to which Client delayed the payments.
  • Set up a Core Team with focused clear targets of collection for Old Overdue Clients and prepared a collection plan to meet Company requirements of Cash Flow.
  • Key Achievements.
  • ISO – MR for the Company.
  • Customised Training Content, Calendars and Levels defined with a team set up to continually train staff within the Company.
  • Successfully grew the business to approx.
  • 4000 employees and a top line of INR 50 Cr.
  • During this tenure.
  • During this time had developed a strong Brand value servicing Retail Clients and Managed 22 Malls across India.
  • Known for Quality Services successfully managed servicing all top Car Showrooms In Mumbai – including Jaguar, Astin Martin, Lamborghini, Audi, BMW, Rolls Royce etc.
  • Developed Pan India Presence.
  • Integrated the Business with OCS and handed over to the OCS India Team.
  • Integral part of the successful launch program of OCS in India.
  • Core team member of the OCS Team - in-charge of Integration, branding etc.
  • Provided exceptional services including counseling, case management, education and job training to diverse client base
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
  • Monitored sales forecasts and projected financial planning for organization to achieve revenue goals
  • Drove strategic improvements to enhance operational and organizational efficiencies
  • Spearheaded matrix organizational plan with clear roles and responsibilities to enhance processes, maintain quality and enforce regulatory compliance
  • Set, enforced and optimized internal policies to maintain responsiveness to demands
  • Earned company exceptional ratings and testimonials from clients and industry organizations
  • Prioritized and allocated valuable resources to meet business targets
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover
  • Spearheaded successful business development initiatives aligned with company's strategy and core competencies
  • Created promotional materials and provided insightful information to social media, websites and print media to educate public
  • Established new customer service and problem resolution processes to improve client satisfaction rates
  • Established clear and competitive goals, growth roadmaps and strategic business plans
  • Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access
  • Managed and organized internal communication to hold staff accountable to priorities
  • Directed staff and managed annual capital budget
  • Reviewed and approved individual division budgets, fiscal reports, proposed activities and staffing level impacting department budget
  • Updated and maintained membership database on consistent basis
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability

Manager - Business Development

Radiant Hospitality Services
Mumbai , Maharashtra
2002.08 - 2007.09
  • Growing the business by generating new Clientsbase for Radiant.
  • Focusing on Sector growth in Call Centres, large format offices, 24 x7 Operational offices and other Corporate Offices.
  • Client acquisition, Client Relations and Client Retention.
  • Client Relationship Management.
  • Managing Client Feedback and ensuring feedback is addressed and closed.
  • Client Servicing for Client Satisfaction/ Delight to retain Customers.
  • Commercials & Contracts.
  • Setting up and handling the entire process from Prospect to Client.
  • Onboarding Clients data, information sharing until start up of services and hand holding Operations through Mobilisation and go live.
  • Contract renewals, Revision in Cost Sheets and Contracts.
  • Tracking bids, updating Company information – including Company Profile, Customised Capability Presentations, Clientlist.
  • Human Resources.
  • Set up and Managed White Collar HR activities from end to end including.
  • Recruitment drives, onboarding, employee life cycle (promotions, appraisals, training levels), exits.
  • Successfully created a Talent management module by ensuring continual and regular trainings for staff, so they would be aligned to the Business Core Values and keep Customers Happy.
  • Training & Development.
  • Developed training programs, calendars and schedules for teams across the business Pan India.
  • Mapped training needs and progress of employees so we continuously had Employee Development Programs across all levels including Blue Collar.
  • Co-ordinate and schedule Blue Collar Staff Welfare programs onsite to encourage team building and improve performance onsite.
  • Conduct soft skills training and ensure employees follow protocols on grooming and behaviour while representing the company.
  • Conducted Internal ISO Audits to ensure all documentation, processes were live and were measurable and monitored for effective performance.
  • Managed employee grievances and mechanism to monitor the same to ensure employee satisfaction.
  • Key Achievements.
  • Obtained ISO 9001 : 2000 certification with no Major NC’s.
  • Exit of Private Equity and successful onboarding of OCS who acquired Radiant.
  • Integral team member pf due diligence and core team to handle documentation and the deal.
  • Generate efficient MIS to keep assessing performance basis Company Goals set and align staff and business processes.
  • Data collection and analysis to keep a check on Company’s.
  • Sales Co-ordinator.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
  • Recorded inventory sales into organization's weekly income report.
  • Cross-trained existing employees to maximize team agility and performance.
  • Approved regular payroll submissions for employees.
  • Prepared and recommended long-range plans for development of department personnel.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Propelled continuous improvements and strategically capitalized on current market trends.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Directed staff and managed annual capital budget.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Evaluated report data to proactively adjust and enhance operations.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Onboarded new employees, including training, mentoring and new hire documentation
  • Applied customer feedback to develop process improvements and support long-term business needs
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste
  • Maximized performance by monitoring daily activities and mentoring team members
  • Delivered feedback to decision-makers regarding employee performance and training needs
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Established and updated work schedules to account for changing staff levels and expected workloads
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement

Sales Co-ordinator

Credit Suisse First Boston (India) Pvt Ltd
Mumbai , Maharashtra
1998.07 - 2002.07
  • Support Sales Directors with day to day activities including documentation for trade confirmations, travel etc.
  • Co-ordinate for Sales Directors meetings with Clients in India, as well as, International.
  • Co-ordinate for Client Meetings with Sales Directors – basis their interest with key representatives of Companies within India.
  • Successfully managed 2 Roadshows for International/ Potential Clients visiting Companies in India.
  • Supported Sales Team and handled challenging situations efficiently to ensure Customers were happy.
  • Served customers in friendly, efficient manner following outlined steps of service.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Worked flexible hours; night, weekend, and holiday shifts
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Worked closely with Director - Sales to maintain optimum levels of communication to effectively and efficiently complete projects
  • Served customers in a friendly, efficient manner following outlined steps of service

Education

MBA - Business Administration

Symbiosis Institute
2005.01 - 2011.01

Bachelor of Arts (BA) - undefined

Mumbai University

Higher Secondary Certificate (HSC) - undefined

R.D.National College

SSC - undefined

St. Teresa’s Convent High School

Skills

    Complaint resolution

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Been an MR for for the ISO Implementation. Certified Lead Auditor for ISO process

Being the Management Representative of Radiant Hospitality Services I implemented and studies every process in detail and reviewed and improved the process to ensure the output of every department becomes the input to the other thus ensuring an Integrated system.

The Certification for Lead Auditor developed the skill and ability to review existing systems and to suggest and implement, improvised systems - clearly setting achievable Objectives, that can be monitored and measured to track progress.

Timeline

Joint Managing Director & CXO

Sasha Integrated Services Private Limited
2018.04 - 2021.06

Consultant

3S Integrated Services Private Limited
2015.08 - 2018.02

Executive Director

OCS Radiant Hospitality Services Private Limited
2012.05 - 2015.03

Executive Director

Radiant Hospitality Services Private Limited
2007.10 - 2012.04

MBA - Business Administration

Symbiosis Institute
2005.01 - 2011.01

Manager - Business Development

Radiant Hospitality Services
2002.08 - 2007.09

Sales Co-ordinator

Credit Suisse First Boston (India) Pvt Ltd
1998.07 - 2002.07

SSC - undefined

St. Teresa’s Convent High School

Higher Secondary Certificate (HSC) - undefined

R.D.National College

Bachelor of Arts (BA) - undefined

Mumbai University
Sana'a Yousef Kazi