Sanchali Saha
Barasat
Summary
Dedicated front office associate with extensive training and over a year of experience. Driven to enhance skills and contribute to a customer-centric company, prioritizing satisfaction and exceptional experiences
Overview
5
5
years of professional experience
Work History
Front office Executive
Sheraton Grand Chennai Resort and Spa Mahabalipuram
Chennai
07.2025 - Current
- Marriott Bonvoy Queries in terms of Crediting and Redemption of Points and Miles.
- Conducted internal audits (i.e. QA, LAP, ISRA, MISTRY, BSA) to ensure compliance and operational integrity.
- Meeting with management to discuss business/guest details. Enforcing company policies and procedures.
- Managed and prioritized incoming e-mails to streamline communication and enhance response times.
- Executed department monthly indenting based on occupancy forecast to align resources with operational needs.
- Upsell Coordinator of the department with 100% accuracy on financial documents.
Front Office Associate
Bengaluru Marriott Hotel Whitefield
Bengaluru
01.2024 - Current
- Successfully completed Guest Experience Expert Program
- Executed tasks across all areas of front office, demonstrating diligence and consistency in service delivery
- Engaged with guests proactively to enhance their experience and ensure satisfaction during their stay
- Utilized Opera software for generating daily reports
- Learned fundamental processes of room assignment and inventory management
- Supported achievement of upsell targets through active collaboration and strategic guest interactions
- Coordinating with finance with regards to Billing queries and credit limits
- Demonstrated a strong aptitude for problem-solving and critical thinking in various practical scenarios, contributing to process improvements and enhanced efficiency
Front Office Associate
The Leela Palace
Bangalore
01.2022 - 01.2023
Industrial Trainee
Trident Bhubaneswar
Odisha
01.2021 - 12.2021
- Promoted GV initiatives consistently throughout the year.
- Contributed to hotel revenue growth each month as one of the highest upsellers
- Managed and represented college team in multiple intercollege events
- Completed 5 Km marathon at Bengaluru Marriott Hotel Whitefield.
Education
BSc. - Hospitality And Hotel Administration
IHM- Guwahati
Indian School Certificate Examination -
Kalyani Public School
KolkataHigh School Certificate Examination -
The Central Modern School
KolkataSkills
- Reservation Systems
- Property Management
- Guest management
- Digital Check-in
- Quality Service
- Guest Engagement
- Customer Feedback
- Upselling strategies
- Microsoft Office
- Team collaboration
- Teamwork
- Leadership and supervision
- Adaptability
- Self Motivated
- Public Speaking
Accomplishments
- Consistent GV champions throughout the year
- Giving my contribution towards the hotel revenue month-on-month by being one of the highest upsellers
- Managed and represented the college team in a number of intercollege events
- Finisher at 'RUN TO GIVE' 05 Km marathon at Bengaluru Marriott Hotel Whitefield
Languages
- English
- Bengali
- Hindi
- English
- Bengali
Languages
English
Proficient
C2
Bengali
Proficient
C2
Hindi
Proficient
C2
Timeline
Front office Executive
Sheraton Grand Chennai Resort and Spa Mahabalipuram
07.2025 - Current
Front Office Associate
Bengaluru Marriott Hotel Whitefield
01.2024 - Current
Front Office Associate
The Leela Palace
01.2022 - 01.2023
Industrial Trainee
Trident Bhubaneswar
01.2021 - 12.2021
BSc. - Hospitality And Hotel Administration
IHM- Guwahati
Indian School Certificate Examination -
Kalyani Public School
High School Certificate Examination -
The Central Modern School