Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sanchari

Asansol

Summary

Dedicated and detail-oriented professional with hands-on experience in fraud detection, financial crime prevention, and customer account security. Proven ability to analyze APP (Authorised Push Payment) and ATO (Account Takeover) cases, proactively secure customer accounts, and communicate effectively with customers through in-app channels. Skilled in taking end-to-end ownership of investigations, resolving complex issues, and collaborating with cross-functional fraud teams across global locations. Committed to promoting fair treatment of customers, enhancing internal fraud prevention processes, and continuously expanding expertise in FinCrime. Eager to contribute to a dynamic and forward-thinking organization focused on risk mitigation and operational excellence.

Overview

5
5
years of professional experience

Work History

Senior ITES Executive

IMerit Technologies Services Pvt. Ltd
11.2023 - Current
  • Collected and verified sensitive eligibility and benefits data from insurance providers, ensuring accuracy, security, and compliance with privacy regulations — contributing to fraud prevention and data integrity.
  • Communicated with agents and stakeholders to confirm coverage details and resolve discrepancies, demonstrating strong customer service and risk-based decision-making skills.
  • Handled pharmacy benefits data and maintained accurate records across internal systems, applying a detail-oriented approach to prevent misreporting or unauthorised access to customer information.
  • Proactively identified inconsistencies and escalated potential high-risk cases to relevant internal teams, contributing to secure data handling and compliance workflows.
  • Ensured proper documentation and communication around prior authorisations, supporting operational transparency and accountability.
  • Took ownership of cases from data collection through resolution, coordinating with cross-functional teams to streamline issue handling and improve customer outcomes.
  • Built foundational knowledge in risk management, internal controls, and fraud indicators while supporting compliance-related operations.

Technical Advisor, Support Specialist

Concentrix Technologies Pvt. Ltd
01.2023 - 09.2023
  • Delivered support to a global customer base across both technical and non-technical queries, ensuring timely and secure resolution of issues related to account access and verification.
  • Performed detailed account verification and data collection to ensure customer profiles were accurate and compliant with internal risk and regulatory standards.
  • Conducted visual and procedural audits of customer profiles to identify suspicious activities and potential red flags related to APP (Authorised Push Payment) and ATO (Account Takeover) risks.
  • Contributed to the prevention of unauthorised access by flagging irregular account behaviors and escalating high-risk cases to relevant fraud teams for investigation.
  • Utilised in-app tools and communication channels to update customers on claim progress and verification outcomes, ensuring transparency and customer trust.
  • Collaborated with cross-functional teams to support case resolution, streamline fraud-prevention workflows, and enhance internal procedures.
  • Actively supported broader fraud operations and compliance functions, expanding expertise in financial crime patterns, regulatory requirements, and customer due diligence.

Pre Sales Associate

Think and Learn Pvt. Ltd (Byjus)
11.2021 - 12.2022
  • Managed customer interactions across multiple communication channels, identifying service concerns and escalating potential fraud-related issues in line with internal protocols.
  • Supported secure handling of customer information and contributed to early identification of unauthorised activity patterns, helping reduce the risk of account misuse.
  • Maintained detailed and well-organized customer service and sales reports, enabling data-driven monitoring of unusual trends and aiding fraud-prevention strategies.
  • Assisted in the development of process improvements by analysing customer behavior data, contributing to enhanced user protection and better fraud detection practices.
  • Worked collaboratively with cross-functional teams to resolve customer concerns efficiently, ensuring a high standard of service and a customer-first approach.
  • Took initiative in resolving complex queries by owning issues end-to-end and following through on internal procedures, promoting accountability and resolution accuracy.
  • Demonstrated a strong understanding of compliance, customer communication, and account security while supporting broader risk and fraud-related workflows.

Accountant Specialist

Beekay Auto Pvt. Ltd (Maruti Suzuki)
01.2021 - 11.2021
  • Collaborated closely with internal teams to investigate billing discrepancies, ensuring accurate and secure financial data handling — reducing risk of unauthorised charges and enhancing customer trust.
  • Managed sensitive financial records and customer data with high confidentiality, aligning with compliance and fraud-prevention protocols.
  • Supported early fraud detection by reconciling financial statements, identifying irregularities, and escalating suspicious transactions for further review.
  • Maintained and audited accounts receivable/payable, ensuring data integrity and mitigating the risk of financial manipulation or account misuse.
  • Took ownership of end-to-end billing issues and account resolution, communicating effectively with customers and internal teams.
  • Gained cross-functional exposure by coordinating with finance, operations, and customer support departments to streamline financial reporting and resolve account-level concerns.
  • Developed a detail-oriented approach to financial risk mitigation, contributing to a broader understanding of compliance and financial crime patterns.

Education

Post Graduation
01-2022

Graduation
01-2020

Higher Secondary
01-2017

Secondary Education
01-2015

Skills

  • Fraud Detection & Risk Analysis
  • Customer Account Security
  • In-App Customer Communication
  • AI-Supported Investigation Tools
  • Cross-Functional Collaboration
  • Helpdesk & Product Support
  • Advanced Excel & Google Sheets
  • Strategic Thinking & Problem Solving
  • Process Ownership

Languages

English
Bengali
Hindi

Timeline

Senior ITES Executive

IMerit Technologies Services Pvt. Ltd
11.2023 - Current

Technical Advisor, Support Specialist

Concentrix Technologies Pvt. Ltd
01.2023 - 09.2023

Pre Sales Associate

Think and Learn Pvt. Ltd (Byjus)
11.2021 - 12.2022

Accountant Specialist

Beekay Auto Pvt. Ltd (Maruti Suzuki)
01.2021 - 11.2021

Post Graduation

Graduation

Higher Secondary

Secondary Education

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