Sanchari Mukherjee
Hyderabad
Summary
Seasoned IT Professional experienced in consulting, business development, market strategy, and Programme Management. Achieved strategic growth and technology transformation through leading complex programmes and portfolios across diverse sectors including Healthcare, BFSI, Retail, and Telecom. Focused on delivering value by leveraging data analytics, nurturing client relationships, and optimising processes to drive insights and informed decision-making.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Manager
Amazon Web Services
Hyderabad
11.2024 - 06.2026
- Led the operations team in daily tasks, optimising workflow, and increasing efficiency by 80%.
- Managed budgets and financial planning to achieve cost savings while maintaining quality standards.
- Manage a team of 33 engineers in the networking team at AWS.
- Optimise resource allocation, ensuring maximum productivity, and minimal downtime.
- Review and revise operational policies, aligning procedures with best practices, and regulatory requirements.
- Managed performance metrics to enhance accountability and recognise outstanding achievements.
- Analyse performance data to identify trends, making strategic decisions to boost operational success.
- Oversee quality control processes, maintaining high standards for all network services.
- Fostered relationships with key stakeholders, including TAMs and clients, to align support with business objectives.
Program Manager
EY GDS (Global Delivery Services)
Bangalore
05.2020 - 10.2024
- Led strategic client engagements, serving as the primary liaison between clients, delivery teams, and leadership stakeholders to ensure high-quality outcomes, client satisfaction, and long-term account growth.
- Managed end-to-end program delivery across multiple workstreams, collaborating with project managers, technical teams, and business stakeholders to deliver projects within scope, timelines, budget, and SLA commitments.
- Drove structured problem-solving and data-driven decision-making by analyzing operational, financial, and delivery metrics, translating insights into actionable recommendations for clients and leadership teams.
- Partnered with cross-functional teams to optimize resource planning, workforce utilization, and delivery efficiency, ensuring seamless execution and consistent service excellence
- * Owned financial governance including budgeting, revenue forecasting, profitability analysis, cost optimization, and margin improvement initiatives across strategic accounts.
* Developed and presented executive-level performance reports and business reviews, communicating key account metrics, risks, opportunities, and strategic recommendations to senior stakeholders. - Identified and executed growth opportunities through account expansion, cross-selling, and solution-led consulting initiatives, contributing to increased revenue and stronger client partnerships.
- Proactively managed delivery, operational, and financial risks by implementing mitigation strategies, resolving critical issues, removing roadblocks, and driving continuous improvement across programs.
Business Analyst |
Cognizant Technology Solutions
Hyderabad
09.2015 - 05.2020
- As a Business Analyst, have worked with clients to understand business goals and priorities and worked with functional and technical teams to communicate solutions to meet these goals
- Building valuable relationships with clients through demonstrating exceptional delivery
- Introducing and promoting new projects & services; building strategies for new projects launch, developing and leveraging strong relationships with key decision makers
- A strong willingness and ability to adapt and integrate into a winning growth driven and global company culture
- Conducted root cause analysis to formulate countermeasures to business mistakes and improve operations.
- Leveraged client data and available insights to improve alignment of business priorities and utilization of resources.
- Elicited stakeholder feedback and collaboration to apply to analyzing business data.
- Collaborated with business and IT groups to establish short-term and long-term goals.
- Translated business requirements into high-level conceptual design to meet program performance, usability and scalability criteria.
IT Analyst | Team Leader
Tata Consultancy Services
Kolkata
04.2011 - 09.2015
- Built reporting suite in OBIEE and associated tools for delivering comprehensive data for different needs to various clients
- Elicited stakeholder feedback and collaboration to apply to analysing business data.
- Delivered clear, actionable observations and offered targeted recommendations for business improvement.
- Educated users on automation systems and features to reduce work time and achieve quality results.
- As a team lead managed the operations of the team, overlooking and ensuring a smooth workflow
- Managing the schedule and delegating tasks to team members
- Strategizing plans to achieve team goals in a timely manner within the stipulated time frame
- Establishing effective communication between the team and the stakeholders
- Keeping up-to-date with the latest Business Intelligence industry trends to optimize procedures
- Maintaining a track record of team progress and documenting the same to make accurate reports
Software Engineer |
Tech Mahindra
Kolkata
03.2010 - 04.2011
- Worked on BI Publisher in developing reports for Telecom clients
- Worked on BI Apps development projects
IT Analyst |
HSBC India (Pvt) Ltd
Kolkata
05.2007 - 02.2010
- Delivered L3 support for in-house HSBC banking apps, resolving user issues and enhancing application reliability
Education
Executive Program - Business Story Telling & Executive Presence
ISB
Hyderabad, TG01-2021
Oracle Business Intelligence Foundation Suite 10g - Business Intelligence
Oracle University
01-2012
Bachelor of Engineering - Information Technology
Utkal University
Bhubaneswar01-2006
Skills
- Project Management and Planning
- Process Management
- Change Management
- Budgeting & Resource Allocation
- Performance monitoring
- Go To Market (GTM)
- Data Analysis
- Agile Methodologies
- Stakeholder management
- Relationship Management
- Team Leadership and Development
- Interpersonal communication
- OBIEE, MDM, IICS, PL/SQL, MS Office, ADO, JIRA
- Operational strategy
Accomplishments
- Highest Performing team award, 2022, EY GDS
- SPOT Award, 2021, EY GDS
- Rising Star Award, 2017, Cognizant
- On The Spot Award, 2012, TCS
- Star of the Month Award, 2010, Tech Mahindra
Certification
AWS certified Solutions Architect Associate SAA C03
Custom
linkedin.com/in/sanchari-mukherjee-831b9917
Timeline
Operations Manager
Amazon Web Services
11.2024 - 06.2026
Program Manager
EY GDS (Global Delivery Services)
05.2020 - 10.2024
Business Analyst |
Cognizant Technology Solutions
09.2015 - 05.2020
IT Analyst | Team Leader
Tata Consultancy Services
04.2011 - 09.2015
Software Engineer |
Tech Mahindra
03.2010 - 04.2011
IT Analyst |
HSBC India (Pvt) Ltd
05.2007 - 02.2010
Executive Program - Business Story Telling & Executive Presence
ISB
Oracle Business Intelligence Foundation Suite 10g - Business Intelligence
Oracle University
Bachelor of Engineering - Information Technology
Utkal University