Sanchari Roy
Team Lead
Bengaluru
Summary
- Managing the day-to-day activities of the team.
- Motivating the team to achieve organizational goals.
- Developing and implementing a timeline to achieve targets.
- Delegating tasks to team members.
- Conducting training of team members to maximize their potential.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Multi-tasking Team Leader well-known for executing successful, new Type initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Team Lead
IEnergizer IT Services Pvt Ltd
Bangalore
03.2022 - 04.2023
- Handled complex problems and issues by understanding root causes and implementing solutions.
- Turned corporate mandates into actionable directives for mid- and low-level staff.
- Applying subject expertise in evaluating business operations and processes.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Audited team performance and compliance with Type and Type standards.
- Mentored and guided employees to foster proper completion of assigned duties.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Team Lead
Innowyze Global Solution
Bangalore
08.2020 - 12.2021
- Managed operations efficiently and effectively, verifying customers received exceptional service.
- Managed and mentored a team of 15 to deliver exceptional service.
- Monitored team performance, providing suggestions for improvement and training programs to increase team efficiency
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
Subject Matter Expert
ECPL
Banglore
Bangalore
12.2019 - 07.2020
- Handled complex problems and issues by understanding root causes and implementing solutions.
- Optimized processes and organization structures to facilitate maximum profitability.
- Interfaced with client leads and became a trusted advisor or confidant to clients.
- Supported employee morale and well-being by developing positive practices centered on career development and individual job satisfaction.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
Senior Executive
Concentrix
Kolkata
04.2016 - 11.2019
- Managed operations efficiently and effectively, verifying customers received exceptional service.
- Managed and mentored a team of 8 to deliver exceptional service.
- Monitored team performance, providing suggestions for improvement and training programs to increase team efficiency
- Inspired and managed teams in operational improvements, increasing overall productivity.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
Team Leader
ABSK GLOBAL SOLUTION PVT LTD
Bangalore
05.2023 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
Education
Bachelors of Commerce - 66%
Karnataka State Open University
Bengaluru, KA 01.2011 -
12th - 70%
Sarsuna High School
Kolkata, WB10th - 72%
KBGH School
KolkataSkills
Basics of ExcelMS Office
Customer Service
International sales support Team handling
Quality assurance
International client handling
Daily workflow improvement
Key performance indicators
Client Service
Staff education and training
Performance improvement
Multitasking Abilities
Accomplishments
- 2+ years experience as Team Lead and 2+ years experience as Senior Executive in recognized organizations
Languages
English, Bengali
First Language
Hindi
Advanced
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Leader
ABSK GLOBAL SOLUTION PVT LTD
05.2023 - Current
Team Lead
IEnergizer IT Services Pvt Ltd
03.2022 - 04.2023
Team Lead
Innowyze Global Solution
08.2020 - 12.2021
Subject Matter Expert
ECPL
Banglore
12.2019 - 07.2020
Senior Executive
Concentrix
04.2016 - 11.2019
Bachelors of Commerce - 66%
Karnataka State Open University
01.2011 -
12th - 70%
Sarsuna High School
10th - 72%
KBGH School