Sanchayani Gaikwad
Pune
Summary
Experienced Application Support Engineer with 3.5 years of expertise in application support, monitoring, and incident management, ensuring optimal system performance and uptime. Proficient in SQL Server, Linux, ITIL framework, and troubleshooting enterprise applications to enhance reliability and user experience. Adept at analyzing logs, resolving technical issues, automating monitoring processes, and collaborating with cross-functional teams to drive efficiency. Seeking to apply my technical acumen and problem-solving skills in a challenging role that prioritizes system stability, process improvements, and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Application Support Engineer
Jalgi Technologies Pvt. Ltd.
Pune
09.2021 - Current
- Provided L1 application support for enterprise applications, ensuring high availability and minimal downtime.
- Monitored, diagnosed, and resolved application issues related to dashboards, file processing, and database transactions.
- Managed incident handling and escalation, ensuring quick resolution of critical issues through coordination with L2 and L3 teams.
- Logged, tracked, and resolved tickets using ServiceNow and JIRA, maintaining SLAs, and ensuring timely response.
- Performed root cause analysis by analyzing application logs, and database queries (SQL Server).
- Conducted bridge calls for high-priority incidents, ensuring rapid resolution.
- Supported batch jobs and scheduled tasks related to loan processing and financial transactions.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Monitored end-user activities related to supported software applications to identify potential areas for improvement.
Web Development Trainee
Loxit Security System
Pune
02.2020 - 03.2021
- Collaborated with UX/UI designers to implement visual design elements into functional web pages.
- Implemented user interface designs for web pages using HTML, CSS, JS.
- Redesigned sites to enhance navigation and improve visual appeal.
Education
Bachelor of Engineering - Computer Science Engineering
Amrutvahini College of Engineering
Sangamner, Maharashtra06-2017
Diploma - Computer Engineering
SSC Polytechnic
Chalisgaon07-2014
Skills
- Application support
- Application monitoring
- SQL Server
- Linux
- ITIL framework
- Incident management
- Customer support
- System performance
- Root cause identification
- JAVA
- HTML
- CSS
Certification
- Certified in Machine Learning to Deep Learning, ISRO, 2021
- Certified in Overview of Web GIS, ISRO, 2021
- CDAC in DAC from Hyderabad
Accomplishments
- Awarded as the top scorer in Microprocessor and Architecture.
- Awarded as the top scorer in Operating System.
Languages
Marathi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Timeline
Application Support Engineer
Jalgi Technologies Pvt. Ltd.
09.2021 - Current
Web Development Trainee
Loxit Security System
02.2020 - 03.2021
Bachelor of Engineering - Computer Science Engineering
Amrutvahini College of Engineering
Diploma - Computer Engineering
SSC Polytechnic
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