Sanchit Kanchan
Bangalore
Summary
Dynamic IT professional with extensive experience at Hudson’s Bay Company, excelling in PowerShell automation and cross-functional collaboration. Proven track record in enhancing system efficiency and achieving SLA compliance. Recognized for strong problem-solving abilities and expertise in Toshiba 4690 systems, driving impactful solutions in high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead – Store Applications
Hudson’s Bay Company
09.2022 - Current
- Led technical support for IBM/Toshiba POS 4690 systems, ensuring business continuity across multiple stores.
- Developed automation scripts for POS utilities, minimizing manual interventions and boosting efficiency.
- Troubleshot P1/P2 incidents, conducted root cause analysis, and presented findings to senior management.
- Spearheaded POS and Pin-Pad upgrades, collaborating with vendors for seamless implementation.
- Maintained comprehensive documentation and provided mentorship to enhance knowledge management.
- Applied strong problem-solving skills to resolve issues efficiently and effectively.
- Collaborated with cross-functional teams to align efforts towards shared objectives.
DevOps Engineer
Bed Bath & Beyond IDC
09.2018 - 09.2022
- Automated code deployments and file management processes using PowerShell and Python scripting.
- Managed GIT repositories, ensuring effective version control and maintenance of deployment pipelines.
- Collaborated with development and QA teams to facilitate seamless software releases and maintain non-production system stability.
- Provided L2/L3 support for POS controllers, pin-pads, and transactional applications.
- Led incident resolution efforts, achieving SLA compliance and minimizing business disruption.
- Executed release management for POS upgrades across 10,000+ pin-pads.
- Streamlined retail system updates through automation, reducing manual errors and downtime.
- Resolved bank settlement file retrieval issues, enhancing financial reconciliation.
Systems Analyst
IBM India
12.2016 - 09.2018
- Managed incident reduction strategies and enhanced ITSM workflows for Thames Water’s applications.
- Led MFT transition projects, ensuring seamless migration and compliance.
- Identified a critical defect in ServiceNow, earning recognition from IBM Management.
Education
Bachelor of Engineering - Electronics & Telecommunication
Government Engineering College
Jabalpur01.2016
Skills
- Python programming
- REST API
- Splunk
- ITSM Tools Proficiency
- JIRA
- SQL
- Incident Management
- Automation scripting
- Power BI data visualization
- GIT version control
- Software upgrades and maintenance
- Unix/Linux
- AWS
Affiliations
- Gold medalist in the 1st Karnataka State Air Gun Association competition
Accomplishments
- Hudson's Bay Global Award
Certification
- ITIL V4 Foundation
Timeline
Lead – Store Applications
Hudson’s Bay Company
09.2022 - Current
DevOps Engineer
Bed Bath & Beyond IDC
09.2018 - 09.2022
Systems Analyst
IBM India
12.2016 - 09.2018
Bachelor of Engineering - Electronics & Telecommunication
Government Engineering College
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