Sanchit Kumar
Operations Team Manager
Chandigarh
Summary
Dynamic Operations Team Manager with a proven track record at Tiger Wealth Private Limited, specializing in operational efficiency and staff development. Expert in training and mentoring teams to enhance performance, while delivering projects on time and within budget. Committed to exceptional customer service and fostering strong client relationships.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Operations Team Manager
Tiger Wealth Private Limited
05.2023 - Current
- Led a high-performing operations team, focusing on continuous improvement and employee development.
- Facilitated ongoing training programs for staff members to enhance skillsets and boost overall team performance levels.
- Collaborated with cross-functional teams to achieve shared business objectives and drive company growth.
- Managed key projects from inception to completion, delivering results on time and within budget constraints.
Operations & Relationship Manager
Bachat Guru - AMFI Registered Mutual Fund Distributor
04.2021 - 04.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Hotel & Feedback Managee
OYO Rooms Private Limited
02.2020 - 03.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Master Of Arts - Sanskrit & English
HPU Shimla
Himachal Pradesh04.2020
Bachelor Of Arts - Sanskrit & English
HPU Shimla
Himachal Pradesh04.2018
Skills
Operational efficiency
Training and mentoring
Sales support
Deadline management
Industry expertise
Staff development
Customer service
Problem-solving
MS office
Team leadership
Operations management
Timeline
Operations Team Manager
Tiger Wealth Private Limited
05.2023 - Current
Operations & Relationship Manager
Bachat Guru - AMFI Registered Mutual Fund Distributor
04.2021 - 04.2023
Hotel & Feedback Managee
OYO Rooms Private Limited
02.2020 - 03.2021
Master Of Arts - Sanskrit & English
HPU Shimla
Bachelor Of Arts - Sanskrit & English
HPU Shimla