Sanchit Sharma

Accomplished multiple tasks within established timeframes.

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Lead and oversee the implementation of Battery Swapping business, Roll out Vehicle /Battery as subscription models, Battery Recycling and Sustainability business models.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Lead strategic partnership across the EV ecosystem for collaboration in technology, digital, financial and business expansions.
• Implement solutions for commercial mobility, Mass Mobility and Shared Mobility segments.
• Manage multiple Large Account customers including FMCG, Retail and E Commerce players.

• Established rapport with clients from diverse backgrounds and varying levels of substance abuse severity, fostering trust and open communication essential for successful outcomes.
• Maintained open communication with referral sources, providing regular updates on client progress and collaborating on potential adjustments to treatment plans.
• Participated in ongoing professional development opportunities related to addiction counseling techniques and best practices, ensuring high-quality service provision at all times.
• Collaborated with multidisciplinary teams to provide comprehensive care, resulting in better client outcomes.
• Evaluated client progress regularly, adjusting treatment plans as necessary to maximize effectiveness.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

• Developed filing system for historical documents, preserving important company records and improving access to information.
• Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
• Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
• Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
• Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
• Enhanced office environment, organizing spaces for better workflow and employee comfort.
• Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
• Implemented new CRM system to track client interactions, improving response times and client satisfaction.