Sanchit Tiwari

• Motivated team towards achieving all sales targets
• Led teams focused on different products to surpass established goals.
• Consistently met / overachieved the targets
• Oversaw reporting functions to executive leadership.

Achievements

• Worked on DMT / AePS industry and took them from a GMV of 0 to over 500 crores in PG and over 1000 Crores in Payout within 6 months.
• Sourced some marquee clients
• Got a lot of product modifications / developments in collaboration with the Product and tech teams.

• Led projects and analyzed data to identify opportunities for improvement.

• Bootstrapped to 8 Cr Revenue in a period of 6 years Key account Management Business Development Delivery Operations Manage and increase the effectiveness and efficiency of support services (HR, IT and Finance), Long-term planning, including an initiative geared toward operational excellence.
• Oversee overall financial management, planning, systems and controls.
• Invoicing to funding sources, including calculation of completed units of service.
• Payroll management, including tabulation of accrued employee benefits.
• Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
• Maintained P&L and shouldered corporate fiscal responsibility.

• As an independent consultant, worked with some clients and consulted them on digital strategies.

• Kinapse India is an offshore delivery center of Kinapse Ltd, a consulting and outsourcing company based and headquarted in UK.
• Joined Kinapse India when it started its operations in India on 15th July 2005 and since then have been responsible for building and running the Indian Operations Responsibilities (Operations) Set-up and scale up of the operational systems, processes and policies in support of organization’s mission specifically, support better management reporting, information flow and management, business process and organizational planning.
• Manage and increase the effectiveness and efficiency of support services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.

Projects Undertaken - few examples

• Client project (Top 2 global pharma company) – Clinical Study Reports
• Client project (Top 20 global pharma company) – SOP Writing project
• Client project (Top 2 global pharma company) – Post Merger Integration
• Client Project (Top 5 global Pharma company) - Project Planning and resource management

Project Management Responsibilities

• Project lead for the project
• Involved in resource management, deployment and allocation Preparing project plan
• Managing the team through the project life cycle, including guidance/ training to team members

• Idea cellular, which is a part of Aditya Birla group is one of the leading telecom companies in India today.
• Joined Idea at the time when it had taken over Escotel and was a part of the core team that integrated the processes being followed in Idea and Escotel

Responsibilities

• Was a part of the core team that successfully integrated the processes being followed in Idea and Escotel after Escotel was taken over by Idea
• Designed and documented the SDQ processes
• Responsible for adherence to the processes
• Report analysis and doing the root cause analysis for Collections, Retention, Call center and the franchisee operations

Achievements

• Streamlined logistics of bill delivery and saved around INR 100,000 / month.
• Postpaid PUK information dissemination was automated.This activity required detailed analysis of the calls being received at the call center and then the use of cause and effect to arrive at the solution.The project resulted in a cost saving of INR 0.58 million by reducing the calls the at the call center
• Overhauled the outsourced Call Centre and convinced the management for ramp up.
• Introduced several measures to improve operations including: Automated customer response on quality of transaction over phone.
• Quality measurement parameters Steps on reduction of calls and multiple call analysis.
• New CRM software
• Easier channels for customers such as SMS portals rather than conventional voice call centre.
• Successfully migrated the process and technology being followed in Escotel to the once that were being used in Idea

Telecom giant Bharti Airtel is the flagship company of Bharti Enterprise.

Airtel is India’s largest integrated and first private telecom service provider with footprints across all 23 telecom circles in India Achievements

• Successfully migrated the call center process to the third party vendor
• Consistently maintained the SLA even when the call volumes went very high
• Analysed the reasons for increased call flow and took steps to reduce the call flow at the call center.