Sanchita Maji
Asansol,Rupnarayanpur Bazar
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Specialist
Infinity Retail Pvt Ltd (Croma)
Kolkata
09.2022 - Current
- Handle customer inquiries, complaints, and feedback efficiently and professionally.
- Collaborate with team members to ensure high-quality service delivery
- Identify and escalate priority issues to the Dep. Manager
- Contribute to continuous improvement initiatives within the customer service department
- Responded to customer Calls & Emails with accurate product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
Education
Bachelor of Arts - General Studies
KARNATAKA STATE OPEN UNIVERSITY
06-2022
10+2 - WBHSE
Achra Jagneswar Institution
01.2019
Madhyamik - WBBSE
Achra Roy Balaram Girls High School
01.2017
Skills
- Comfortable working in teams as well as independently
- Firm believer in group cooperation
- Communication Skill
- Data analyzing skill
- Complaint resolution
- Customer Retention
- Customer Order Management
- Report Generation
Languages
Bengali
First Language
English
Beginner
A1
Hindi
Elementary (A2)
A2
Personal Information
- Date of Birth: 20/08/2001
- Martial Status- Single
Declaration
- I hereby declare that the above written particulars are true to the best of my knowledge and belief
Timeline
Customer Service Specialist
Infinity Retail Pvt Ltd (Croma)
09.2022 - Current
Bachelor of Arts - General Studies
KARNATAKA STATE OPEN UNIVERSITY
10+2 - WBHSE
Achra Jagneswar Institution
Madhyamik - WBBSE
Achra Roy Balaram Girls High School
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